Ratings based on 1,243 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Houston, TX
Hotel close to the airportPosted May 26, 2017
Pros: Breakfast included, quiet room
Cons: Get Fox News in the rooms!
Our room was ready when we arrived and was clean with the amenities we expected. What was disappointing was that Fox News Channel was on the tvs in the lobby but not available in the rooms.
for Business Travelersby A verified traveler from UK
Conveniently close to airport; spacious, modern.Posted May 26, 2017
Efficient check-in, spacious room, very helpful front office staff (Tarek at reception, and Rooms Div Mngr Pablo were delightful, as well as the females at reception who were very helpful during my stay..!) Great breakfast, too. A nearby restaurant Don Pedro offers a shuttle bus service to collect and return restaurant guests from/to the hotel. Underground station, Metro, is a 15 minute-walk away, too.
by A verified traveler
Posted May 18, 2017
Claimed there was an issue with our room and sent us to another hotel which cost half the amount/night(hotel room was prepaid)but did not offer a refund at the time of check in
for Everyoneby A verified traveler from Washington D.C.
Perfect for layoverPosted May 16, 2017
Pros: Food; bed; room;
Location: Airport hotel. Not much to do, other than to wait for your flight
We stayed at the Hilton Madrid Airport for one night, after driving back from Porto the night before our return flight to Boston. We had stayed at airport hotels in the past and, therefore, had very basic expectations for this hotel: shuttle service, clean room and that's it. Well, we were positively surprised. The night we arrived we had a great tapas dinner, with excellent cheese, "jamon de bellota" and a nice and well price wine. The service was very good and the lounge at the lobby was fine. Our rate included breakfast the next morning and, again, we got much more than what we were expecting. Nice buffet selection of fruits, breads, protein, etc. The service was very cordial and helpful with directions on how to return our rental car. And we got the nice bed (the first firm mattress after 2-week vacation in Spain and Portugal) and clean room we paid for. This is the best airport hotel we've stayed.
for Everyoneby A verified traveler from Panamá
Near the airportPosted May 11, 2017
We had a bad time becouse our room the air conditioning didn't work and they didn't change our room until almost midnight
by A verified traveler
InconsideratePosted Apr 29, 2017
Cons: Customer service to people who are traveling alone.
Location: Barajas International Airport.
They gave me a room across from the gym: I could not open the curtains at all; as a matter of fact, I had to keep my room dark all the time so that the people who were exercising could not see my silhouette. Also, the front desk employees were not polite at all. And, the bellboy didn't offer his help when he saw me carrying all of my luggage. I would not recommend this hotel to my friends or my family. This hotel is good for airline staff and families. I received a very poor service just because I was traveling alone. Sad!
for Everyoneby A verified traveler from Washington DC
Great hotel but far from the cityPosted Apr 25, 2017
Overall it's a great hotel. Breakfast in the lobby was amazing. They had traditional Spain dishes which was great! All (or most) taxi drivers know how to get to this hotel just by the name. One down side, it's far from the city and if you're like me who isn't getting a car rental, trips to the city will get pretty pricy. It's roughly 17-21 euro each trip. When I go back to Madrid, I'll definitely pay the little extra to be closer to the city so I can metro everywhere.
for Everyoneby A verified traveler from Boston
Futbol trip to the BernabeuPosted Apr 20, 2017
Pros: Very clean, great breakfast.
Location: Close to downtown, hotel has free shuttle one way to downtown three time a day and took a taxi back for $18 Euros.
Great time, went downtown on the free shuttle from the hotel to walk around and then went to see Real Madrid vs Bayern quarterfinal Champions League. I will come back and stay here again.
for Everyoneby A verified traveler from sag harbor, ny
Posted Apr 19, 2017
Very friendly staff , clean and comfy rooms. Modern
for Couplesby A verified traveler from Rhode Island
Perfect for a place to relax between connections.Posted Apr 19, 2017
On our way home from a stay in Morocco, the hotel was a welcome place to catch our breath and enjoy its comfort and cleanliness. Though not mentioned in any of our reservation material, we were pleased to find they had a free airport shuttle that ran every 20 minutes. Also, Hilton Honors members get free wireless (otherwise, there's a hefty charge). Meals were rather pricey and we passed on the breakfast buffet and grabbed something at the airport instead. For a short stay between connections, and after time in the Sahara and the Fes Medina, this hotel couldn't have been better.