Ratings based on 1,173 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

A huge relief to have such great accommodations!

Posted Nov 8, 2016
Pros: Great beds, good food at restaurant, shuttle service
Great hotel, clean, good beds, great restaurant
Comment from Hotel Management
Nov 10, 2016 by Marta Sanz, Hotel Management
Dear guest, Thank you for your 5 star review! I am pleased to read that you have made the perfect decision to book with us. Your compliments are gladly received and I look forward to your next visit. Kind regards, Marta Sanz PR Manager
4 out of 5
by A verified traveler

Location

Posted Nov 3, 2016
Location: Nothing: at airport.
Good hotel, but really far from city with only 3 shuttles running each day and limited capacity. You must book your seat that day after 7. No return shuttle, but 4 euro ticket to nearest metro ( Almeda de Osuno): couple of changes depending on where you get on. Tube line clean, efficient with friendly staff. 5 minute taxi euro costing 5 euros back to hotel from roundabout. Staff not great at booking things- asked about Toledo and Real Madrid tour and advised to book both on line. Be advised that train tickets to Toledo sell out very quickly and you may not get them for that day at station. Hotel is ideal for airport. Very expensive bar menu. Good for business users, but would head nearer city centre in future.
Comment from Hotel Management
Nov 10, 2016 by Marta Sanz, Hotel Management
Dear guest, Thank you for your excellent review on Expedia. It is great to read that your stay was comfortable and appreciated the proximity to Madrid Barajas Airport. I look forward to welcoming you back to our hotel in the near future. Kind regards, Marta Sanz PR Manager
5 out of 5
by A verified traveler from US

Totally airport hotel!

Posted Oct 29, 2016
Location: Nothing yo do near by but 4 to 6 minutes away from the airport with the complementary shuttle service which passes by every 25 minutes aprox.
Excellent hotel if you just need to stay close to the airport. A/C is not the best there but great room, breakfast and shuttle service to/from airport and to citi center. 10 to 15 minutes walk to metro station. Great staff!
Comment from Hotel Management
Oct 31, 2016 by Marta Sanz, Hotel Management
Dear guest, Thank you for your five star review on Expedia.Your recommendation to other travellers to and from the airport is highly appreciated. I look forward to welcoming you back to the hotel in the near future. Kind regards, Marta Sanz PR Manager
3 out of 5
by A verified traveler from Canada

Beautiful but fatally flawed

Posted Oct 29, 2016
Pros: Grand design, contemporary feel. Dinner was expensive but good and well served. Skioped the 30 dollar breakfast....
Cons: Front desk blew wake-up call for my room and my colleagues-nearly missed our flights. Room lighting was badly designed and bed lamp didn't work at all.
Location: Hard to find off highway.
Comment from Hotel Management
Oct 31, 2016 by Marta Sanz, Hotel Management
Dear guest, Thank you for taking the time to write this informative review. I am glad to hear that you appreciated the design of our Hotel and enjoyed the dinner you had in our Reserva Grill. I would like to apologize for the factors that resulted in your disappointment regarding your recent stay. Your satisfaction is of the utmost importance for us. With regards to the wake-up call please know that this is not the service we aim for. I hope to have the pleasure to welcoming you back to Hilton Madrid. Kind regards, Marta Sanz PR Manager
4 out of 5
by A verified traveler from 香港

房間舒適寬敞,早餐豐富

Posted Oct 12, 2016
房間寬敞清潔舒適,浴室設有淋浴室舆浴缸,還有定時免費機場接送,只是出市中心較遠及不近地鐵. 周邊也沒有商店。
Comment from Hotel Management
Oct 14, 2016 by Marta Sanz, Hotel Management
Dear guest, Thank you for staying at Hilton Madrid Airport and for sharing your valuable feedback with us. I am pleased to hear that our Hotel was to your expectations and that you appreciated our proximity to Barajas International airport. We look forward to welcoming you back in the near future to Hilton Madrid Airport. Best regards, Marta Sanz PR Manager
5 out of 5
by A verified traveler

Amazing staff, great food at resort.

Posted Oct 12, 2016
Location: Only bad thing would that the resort is not near a lot of other things. But the resort does offer a free shuttle to the city and airport.
The staff worked hard to give my husband and I great recommendations. I was worried because I speak very little Spanish, most of the staff speak English which helped a lot. They are very knowledgeable about getting around town and gave great advise on how to save money.
Comment from Hotel Management
Oct 14, 2016 by Marta Sanz, Hotel Management
Dear guest, Thank you very much for taking the time to share your valuable feedback with us. I am delighted that you had a great stay in our Hotel. I will pass on the positive comments to the team. Our team is always available to provide excellent service and we can see that we have met your expectations, thanks to your positive feedback. We look forward to welcoming you back in the near future. Best regards, Marta Sanz PR Manager
5 out of 5
by A verified traveler from Guayaquil

Posted Oct 10, 2016
Pros: Cerca al Areopuerto y tienen un bus para traslados
Cons: El Staff es muy cooperador y el desayuno buffet muy completo
Location: Muy cómodo pues està cerca a la ciudad y al Areopuerto
Comment from Hotel Management
Oct 14, 2016 by Marta Sanz, Hotel Management
Estimado huésped, Muchas gracias por tomarse la molestia de escribir este comentario tan positivo. Me complace saber que ha podido beneficiarse de nuestro servicio de shuttle gratuito al aeropuerto y de la reserva de parking. Muchas gracias y les esperamos a darle la bienvenida de nuevo en Hilton Madrid Airport. Un cordial saludo, Marta Sanz PR Manager
3 out of 5
by A verified traveler

Impractical airport hotel

Posted Sep 30, 2016
The room design might be "trendy" with glass bathroom doors and bathroom fixtures but not practical. The doors never locked properly and to operate the lighting system was very difficult. We arrived late and had to eat in the lobby bar which is not recommended as the food is tasteless and very expensive. The staff however were very accommodating.
Comment from Hotel Management
Oct 11, 2016 by Marta Sanz - PR Manager, Hotel Management
Dear Guest, Thank you for taking the time to share with us your valuable feedback. I am truly sorry to hear that we have fallen short to meet your expectations in regards to the food.I hope that the rest of your stay was comfortable. I hope we have the pleasure of welcoming you back to Hilton Madrid Airport in the near future. Kind regards, Marta Sanz PR Manager
5 out of 5
by A verified traveler

Buen hotle

Posted Sep 11, 2016
Buen servicio y tienen transporte gratuito al aeropuerto.
Comment from Hotel Management
Oct 14, 2016 by Marta Sanz, Hotel Management
Estimado huésped, Muchas gracias por sus comentarios tan positivos. ¡Me complace saber que su estancia ha sido agradable! ¿Sabías que hay 4 Relaxation Rooms en cada piso de neustro Hotel, que contiene un Jacuzzi y una piscina de hidroterapia? Espero darle la bienvenida de nuevo en Hilton Madrid Airport. Atentamente, Marta Sanz PR Manager
5 out of 5
by A verified traveler

Posted Sep 9, 2016
Nos atendieron muy bien y la comida fue excelente. Vamos a regresar y esperamos que sea igual
Comment from Hotel Management
Oct 17, 2016 by Marta Sanz, Hotel Management
Estimado huésped, Muchas gracias por tomar el tiempo de compartir con nosotros sus comentarios. Estamos encantados que la calidad de servicio estuvo alta y que las habitaciones hayan sido de su agrado. Espero tener el placer de darle la bienvenida de nuevo a Hilton Madrid Airport. Un saludo, Marta Sanz PR Manager