Ratings based on 322 Verified Reviews

4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from woodstock,on

Nice hotel with shuttle to Airport

Posted Apr 25, 2017
Pros: clean comfortable rooms
Cons: smoking in lounge was a pain for non smokers
Stayed one night,but pleasant enough. Plenty of restaurants within walking distance-turn right as u leave hotel. Own restaurant only opens certain days but has nice outside covered lounge. Expect many smokers... Generally no complaints,clean comfortable room.
2 out of 5
by A verified traveler from West Palm Beach

Was very surprised at the lack of staff helpfulnes

Posted Apr 8, 2017
Not a very good experience - shuttle does not run on weekends and hotel staff would not explain why or make any accommodation for having to pay a cab 30usd each way to the airport
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Hotel staff. Varied in their rules. Seems each one

Posted Apr 4, 2017
Each one has his her own rule they make up as we go. Hotel did not provide airport transport but advertise and charge for it
3 out of 5
by juan

Posted Feb 28, 2017 on Hotels
The coffee cups in the room were dirty
3 out of 5
by A verified traveler

Wrong location

Posted Feb 15, 2017
Wrong location to far from the city , Had to use the traine
5 out of 5
by A verified traveler

Will stay here again

Posted Jan 5, 2017 on Hotels
5 minutes walk from metro. Helpful staff in every way.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Posted Dec 9, 2016
Pros: Easy check in and easy to get to the airport from the hotel.
Cons: Food was horrible in room service. Staff service was terrible and ability to get to hotel from airport was difficult.
Location: Close to the airport.
The room was good quality with great beds. The entire hotel was neat, tidy and nice. But the hotel staff were poor with english and not very friendly. The room service tasted horrible even for simple things like a hamburger and chips.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Madrid hotel

Posted Oct 10, 2016
Nice hotel rooms at great rates. Not centrally located, so not within walking distance of major downtown attractions. Closer to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in nice suburb

Posted Sep 11, 2016
Lovely and very clean hotel. We didn't mind being out of the centre of Madrid, and quite enjoyed being in that local area for breakfast etc-was a good experience. We did have very noisy neighbours next to us for our final night- but that's not down to the hotel.
5 out of 5
by Perry from London

Pretty standard Holiday inn, but pretty far out

Posted Aug 8, 2016 on Hotels
Everything you would expect of a Holiday Inn. Handy for the airport but a fair walk from the metro and then 12 stops from downtown. OK for an overnight but not good as a touring base.