Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Puebla, México

El hotel muy bien ubicado del centro de Madrid.

Posted Aug 22, 2016
De todos los hoteles en que nos hemos hospedado en Madrid, éste nos ha gustado más. Inmediato a la salida del hotel, tienes la estación del metro. Si quieres caminar, está una zona peatonal hermosa. Es tranquilo y seguro. Me encantó.
Comment from Hotel Management
Aug 25, 2016 by Mireia Ambrona, Hotel Management
Estimada clienta, Muchas gracias por su comentario sobre nuestro hotel. Nos complace saber que ha disfrutado de su estancia y le ha agradado la zona donde nos encontramos. Esperamos verle de nuevo muy pronto. Atentamente, Mireia Ambrona Jefa de Recepción
3 out of 5
by A verified traveler from São Paulo, Brasil

Hotel com boa localização

Posted Jul 22, 2016
A boa localização é o melhor que este hotel oferece. Tem um metrô na frente e pra muitos isso pode ser o principal. Às instalações eram antigas... Camas com colchões antigos mas que ainda eram razoáveis para um pernoitar. Wifi não funciona e sempre fica sem sinal ou com baixa conexão. É possível ouvir as pessoas dos outros quartos ao lado falando por muitas vezes... Pra quem busca só um quarto pra dormir e com boa localização ele é razoável porém não ajuda muito pra descansar...
5 out of 5
by A verified traveler from Argentina

Cómodo para moverse en metro y tren a Cercanías.

Posted May 23, 2016
Pros: En general nos dejó un gran satisfacción el hotel con su personal y servicios. Calidad precio.
Cons: Excelente para un tres ***
Location: La ubicación es a cuadras de Puerta de Toledo . El metro y el tren están a casi en la puerta del hotel. Hay negocios y restaurantes variados.
Nos alojamos dos veces en el hotel y nos agradó mucho . La atención de todo el personal por su amabilidad y disposición para orientarnos y atendernos. La comida excelente como también el servicio de bar. La habitación cómoda. El baño en buenas condiciones. Tiene pava eléctrica y se dispone de té o café a disposición.Se dificulta el uso del aire acondicionado en cambio de estación. Desayuno completo y variado.
Comment from Hotel Management
May 28, 2016 by Mireia Ambrona, Hotel Management
Estimada Yolanda, Muchas gracias por sus comentarios, no complace mucho saber que disfrutaron de sus estancia en las dos ocasiones que estuvieron durante su viaje. Esperamos verles de nuevo muy pronto. Atentamente, Mireia Ambrona Jefa de Recepción
4 out of 5
by A verified traveler

Posted May 8, 2016 on Hotels
Perfect place to stay for travel to Caja Majica for Madrid Masters Tennis
Comment from Hotel Management
Jul 16, 2016 by Mireia Ambrona, Hotel Management
Dear Guest, Thank you so much for your review of our hotel.  We hope you will visit us again next year for Madrid Masters Tennis. Sincerely, Mireia Ambrona Front Desk Manager
5 out of 5
by A verified traveler

Good hotel, metro station at hotel entrance,

Posted May 7, 2016
Pros: Location was excellent for purpose of my trip, hotel give complimentary razors and shaving foam which I forgot to pack,
Cons: Nothing
Location: 5 minute walk from Athletico Madrid stadium
Perfect hotel for exploring Madrid, metro station at hotel entrance, 5 minute walk to Athletico Madridd stadium, clean rooms friendly staff
Comment from Hotel Management
May 17, 2016 by Mireia Ambrona, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager
5 out of 5
by A verified traveler from Argentina

Hotel cercano al Metro Pirámides

Posted May 4, 2016
Pros: La ambilidad de su personal. La comida. y la facilidad de transporte incluso con Cercanías para acceder a Atocha.
Cons: Creo que para un *** es excelente.
Location: Insisto su ubicación es cómoda para manejarse con el metro o caminando. Hay negocios cercanos y restaurantes
Muy buen hotel con el metro en la puerta para ir al centro. excelente atención y servicios.
Comment from Hotel Management
May 18, 2016 by Mireia Ambrona, Hotel Management
Estimada Yolanda, Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Mireia Ambrona Jefa de Recepción
4 out of 5
by Jin Woo from 인천

마드리드의 최적위치

Posted Apr 30, 2016 on Hotels
히터가 안되서 추웠는데 위치가 좋고 전반적으로 만족했습니다.
Comment from Hotel Management
Jul 9, 2016 by Mireia Ambrona, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager
3 out of 5
by A verified traveler

Goede ligging hotel voor stedentrip

Posted Apr 19, 2016
Pros: Ideale ligging
Cons: De airco en kluisfaciliteiten
Location: Dichtbij het stadion van atletico en nieuw aangelegd stadspark
Ideale ligging tov het drukke centrum van Madrid. Naast de metro en bus
Comment from Hotel Management
Apr 22, 2016 by Mireia Ambrona, Hotel Management
Beste gast, Dank je wel voor je recensie van ons hotel. Ik ben blij te horen dat u genoten van uw verblijf bij ons. Het is iets wat onze medewerkers is trots op, dus we waarderen uw feedback. Wij hopen dat u ons opnieuw bezoeken. Oprecht, Mireia Ambrona Front Desk Manager
4 out of 5
by TRUNG from Saigon

Posted Apr 13, 2016 on Hotels
All was fine !
Comment from Hotel Management
Jun 25, 2016 by Mireia Ambrona, Hotel Management
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear that you found everything fine. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager
4 out of 5
by A verified traveler from Canada

Close to subway station

Posted Mar 19, 2016
Pros: Location
Cons: AC system and adding some stand for suitcases
Location: Subway, train station and river
The hotel is in front of the subway and train station also to the river, so location is great. We visited in winter time and the AC in room is not working, instead they run the heater and bedroom can be hot at night time so we solve this issue by opening the window during the day and temperature in room was ok to sleep through at night time. Decent mattress but I can't say the same about pillows! Over all we had a good time and use the room only for shower and sleep. It was easy to find it and easy access coming from the airport (just take the subway to piramide station)
Comment from Hotel Management
Mar 28, 2016 by Mireia Ambrona, Hotel Management
Dear guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Mireia Ambrona Front Desk Manager