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Room type

Standard Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Double or Twin Room (Dreamer)

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Deluxe Room (Special Offer)

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Deluxe Room

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Deluxe Room, City View

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Junior Suite

Max Occupancy: 2 guests (up to 1 child, 1 infant)

Single Room (Dreamer)

Max Occupancy: 1 guest


Get an overview of this hotelLuxury Madrid hotel in Retiro, walk to El Retiro Park


Located in Retiro, this luxury hotel is within a 10-minute walk of Puerta de Alcala and El Retiro Park. Prado Museum and Thyssen-Bornemisza Museum are also within 15 minutes.

Hotel Features

Along with a full-service spa, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite.

Room Amenities

All 42 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include premium bedding and down comforters, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Hospes Puerta de Alcalá features a steam room and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/café, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary high-speed wireless Internet access.

Event facilities measuring 1830 square feet (170 square meters) include meeting rooms. This luxury hotel also offers a terrace, tour/ticket assistance, and multilingual staff. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and an area shuttle. Parking is available onsite for a surcharge.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Area shuttle (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Concierge services 
  • Conference space size (feet) - 1830 
  • Conference space size (meters) - 170 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fitness facilities 
  • Free WiFi 
  • Full-service spa 
  • Hair salon 
  • Luggage storage 
  • Meeting rooms 4 
  • Multilingual staff 
  • Number of buildings/towers - 1 
  • Number of floors - 5 
  • Number of meeting rooms - 4 
  • Porter/bellhop 
  • Restaurant 
  • Safe-deposit box at front desk 
  • Snack bar/deli 
  • Spa treatment room(s) 
  • Steam room 
  • Terrace 
  • Total number of rooms - 42 
  • Tours/ticket assistance 
  • Turkish bath/Hammam 
  • Valet parking (surcharge) 
  • Year Built 1883 

Family Friendly Amenities

  • Babysitting or childcare (surcharge)  
  • Cribs/infant beds (complimentary)  
  • Free Wi-Fi  
  • Snack bar/deli  
  • Soundproofed rooms  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Valet parking (surcharge)

Room Amenities

  • Air conditioning 
  • Bathrobes 
  • Climate control 
  • Coffee/tea maker 
  • Free newspaper 
  • Free cribs/infant beds 
  • Daily housekeeping 
  • Designer toiletries 
  • Down comforter 
  • Free WiFi 
  • Hair dryer 
  • Hypo-allergenic bedding available 
  • In-room massage available 
  • In-room safe (laptop compatible) 
  • Minibar 
  • Phone 
  • Plasma TV 
  • Premium bedding 
  • Private bathroom 
  • Rainfall showerhead 
  • Room service (24 hours) 
  • Satellite TV service 
  • Slippers 
  • Soundproofed rooms 
  • Turndown service 

Where to Eat

Breakfast is available for a surcharge and served each morning between 7:30 AM and 11 AM.

Independencia - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Things to Do

Recreational amenities at the hotel include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Bicycle rentals nearby 
  • Hiking/biking trails nearby 
  • Scooter/moped rentals nearby 

Spa Services

Bodyna Spa has 3 treatment rooms. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic.

  • Body wraps 
  • Body scrubs 
  • Ayurvedic treatments 
  • Number of treatment rooms 3 
  • Manicures and pedicures 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel 
  • Accessible bathroom 
  • Roll-in shower 
  • Accessible parking 
  • In-room accessibility 

Hotel Policies


Check-in time starts at 3 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child under 6 years old stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60 per night.
  • Free cribs (infant beds)!


Pets allowed, Only dogs are allowed, Maximum number of pets per room 1, Pet maximum weight in kg is 15

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Service animals exempt from fees/restrictions


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: EUR 25 per person (approximately)
  • Airport shuttle fee: EUR 90 per vehicle (roundtrip)
  • Valet parking fee: EUR 32 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Rollaway bed fee: EUR 60 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

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