Ratings based on 352 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from england

Good location for seeing Madrid

Posted Apr 17, 2017
Pros: Staff & rooms are great
Cons: The hotel needs a bit of soul. Public areas are deserted all of the time. The bar is in the restraunt which doesn't lend itself to guests relaxing.
Location: Great for the park, just across the road which has lots of things going on & is popular with the locals. Great for shopping & restruants.
Nice hotel. Staff are great, friendly & very helpful. Room services food is poor and generally the hotel lacks ambience in public areas. The pool room was so hot it was impossible to stay in there. On th up side it is a great location.
Comment from Hotel Management
Apr 24, 2017 by Miguel, Hotel Management
Dear Guest, FIrst of all, thank you for having chose Hospes Puerta de Alcalá ***** for your recent visit in Madrid. I am glad to know that you have enjoyed your stay and also to have reached your expectatives. We are looking forward to welcoming you again in your next visit to Madrid. Best regards, Miguel Ángel Molina General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Harrogate, UK

Perfect location for weekend break

Posted Apr 4, 2017
Pros: It was small any personable service
Cons: Nothing
Location: San Miguel market for eats & drink - try the 'blue wine', Evening Flemenco show ( booked by hotel) - do dinner, Palace, mouth around the shops/park
Excellent service from Reception Desk. Very helpful, offered help and recommended places to go to/ how to get there. Most enjoyable visit. Would definately go back.
Comment from Hotel Management
Apr 6, 2017 by Miguel, Hotel Management
Dear Guest, Thank you for posting such a lovely review of your recent stay at the Hotel Hospes Puerta de Alcalá Madrid. I am so pleased you enjoyed your time with us and I am very delighted to read that you found the service and the staff amazing. It is very much appreciated to see this feedback and we certainly hope to welcome you back soon for your next stay in Madrid. Thank you again for this flattering comment and for recommending our hotel. With kind regards, Miguel A. Molina General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
To the point. Great lication. Nothing fancy. I liked it.
Comment from Hotel Management
Mar 27, 2017 by Miguel, Hotel Management
Dear Mr. William: I just want to thank you for choosing us as your hotel in your stay in Madrid. We are delighted to know our services have pleased you. We also want to thank you for the feedback you gave on us about the Location etc., I would like to meet you in your next stay in hotel Hospes Puerta de Alcala. Sincerely, Miguel Ángel Molina General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Nice Location y cozy hotel

Posted Mar 20, 2017
Nice weekend in a very well located Hotel in Madrid, near by Parque del retiro and walking distance to Gran Via, Salamanca and other neighborhoods.
Comment from Hotel Management
Mar 21, 2017 by Miguel, Hotel Management
Dear Guest, Thank you very much for posting such a flattering comment with us! Your experience sounds faultless, we are so pleased and proud to have exceeded your expectations and so thankful that you chose to share your enjoyment. Your loyalty is much appreciated and we look forward to welcoming you back soon for your next stay in Madrid to have once again such an amazing stay. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in great location

Posted Dec 9, 2016 on Orbitz
Pros: The hotel is very well located at the corner of the Retiro park, with super easy access to restaurants and shopping in the high-end Salamanca district
Great experience. All the staff were exceptionally friendly and determined to please.
Comment from Hotel Management
Dec 12, 2016 by Miguel, Hotel Management
Dear Guest, Thank you very much for posting such a flattering comment with us! Your experience sounds faultless, we are so pleased and proud to have exceeded your expectations and so thankful that you chose to share your enjoyment. Your loyalty is much appreciated and we look forward to welcoming you back soon for your next stay in Madrid to have once again such an amazing stay. Kind regards, Miguel A. Molina General Manager
4 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Very nice staff, amazing hotel location. The rooms can use a bit more paintings or color. If you are going for a simplistic white finish, make sure the walls aren't scuffed up everywhere. Otherwise, extremely accommodating staff.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, First of all I would like to thank you for having chosen The Hotel Hospes Madrid and for sharing such an amazing review with us. I am delighted when I read that everything during your stay has been wonderful! I will personally thank our staff members for having made your visit such a marvellous experience. Thank you again and I look forward to welcoming you back soon for your next stay in Madrid. Sincerely, Miguel A. Molina General Manager
4 out of 5
by A verified traveler

Well located and comfortable

Posted Oct 24, 2016 on Hotels
The shower was not good for a five star The restaurant quality was non existent The reception staff were excellent The parking valet good but expensive Fridge well stocked but a little pricey A little too noisey at night due to near bars and clubs
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a positive comment with us. Apologize for the inconveniences in your room. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
by A verified traveler

Lovely cosy Hotel with attentive staff

Posted Oct 21, 2016 on Hotels
Loved Madrid. Did several Free walking tours that were fun and informative Took a guide inside the Prado museum which made it much more fun and informative
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest, First of all, I would like to thank you for having chosen Hotel Hospes Puerta de Alcalá as your home in your stay in Madrid. I am glad to know that our hotel was perfect for you. I would like to meet you the next time you visit Madrid. My best regards, Miguel Angel Molina General Manager
4 out of 5
by A verified traveler

Stylish comfort in excellent location, 5+ service!

Posted Sep 28, 2016 on Hotels
I had a wonderful experience with the staff---Luis made everything stellar, Carmen too, Rosanna for massage was just wonderful! Delightful breakfast with great service. LOVED this hotel!
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a positive comment with us. Your review has pleased us very much and we are really glad our rooms, staff, and generally the hotel satisfied you so much. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
3 out of 5
by A verified traveler

Good location

Posted Aug 31, 2016
Hotel and staff are very friendly and in a safe part of Madrid. Unfortunately for our experience the house keeping let us down. The room was barely cleaned each day and was very dusty. We continuously had to ask for towels and they even forgot to provide bathrobes but did provide on request. We never once got the evening turned down service as they came at around 6 each time we were in our room changing but would never come back. I think they need to employe more staff as it seem one poor women was doing everything so no surprise there was a lack of attention to detail. The hotel also right next to Madrid main round about and bars are below which some people will find noisy.
Comment from Hotel Management
Mar 8, 2017 by Miguel, Hotel Management
Dear Mr Amaro, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a comment with us. Apologize for the inconveniences with our Houskeeping team. Your review It´s very important for us. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager