Ratings based on 223 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good location

Posted Aug 31, 2016
Hotel and staff are very friendly and in a safe part of Madrid. Unfortunately for our experience the house keeping let us down. The room was barely cleaned each day and was very dusty. We continuously had to ask for towels and they even forgot to provide bathrobes but did provide on request. We never once got the evening turned down service as they came at around 6 each time we were in our room changing but would never come back. I think they need to employe more staff as it seem one poor women was doing everything so no surprise there was a lack of attention to detail. The hotel also right next to Madrid main round about and bars are below which some people will find noisy.
Comment from Hotel Management
Oct 10, 2016 by Miguel, Hotel Management
Dear Mr Amaro, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a comment with us. Apologize for the inconveniences with our Houskeeping team. Your review It´s very important for us. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, great location

Posted Jun 27, 2016
Pros: The atmosphere; the staff; the location
Cons: The menu on the patio
Location: Easy walk downtown; close to museums, interesting neighbourhoods, shopping; park and restaurants
This hotel is perfectly situated for a stay in Madrid. It is within easy walking distance of museums, shopping and interesting neighbourhoods. The staff are friendly and accommodating and the rooms are beautifully appointed.
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Great hotel,Great location Dear Mr. Guest: I would like to thank you for trusting us as your hotel in Madrid and I appreciate your comments in Expedia.com. I would like to see you again in your next stay in Madrid Sincerely, Miguel Angel Molina General Manager
4 out of 5
by A verified traveler from Lima, Peru

Very good location but not so comfortable.

Posted May 12, 2016
Hotel is fine in general terms: staff is very kind and always looking to please your needs but they do not clean up the room services dishes two times (we have to request it). Room had a good size and bathroom is OK: a deep tube, separate shower, 2 separates sinks. But this suite did not have any drawers or shelves to store clothes so you must keep almost all your clothes into the bag! This was an issue during our 6 nights stay.
Comment from Hotel Management
May 17, 2016 by Miguel, Hotel Management
Dear guest, First of all thanks a lot for having chosen Hotel Hospes Puerta de Alcalá Madrid and for sharing a positive comment with us. I am happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Madrid. Thank you again for sharing your experience and for recommending our hotel. Miguel Ángel Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excellent staff, closed to every thing

Posted Mar 24, 2016
Good experience, excellent staff, Roberto from front desk went over my expectations to accomodate my needs. Good experience over all. Hotel is near to center of Madrid.
Comment from Hotel Management
Mar 28, 2016 by Miguel, Hotel Management
Dear Guest, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a positive comment with us. Your review has pleased us very much and we are really glad our rooms, staff, restaurant and generally the hotel satisfied you so much. I will personally congratulate the team for the good attention they gave you. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Very nice hotel, helpful staff, excellent location

Posted Mar 20, 2016
Pros: All that is already mentioned plus the good breakfast
Cons: Noise insulation between rooms.
Location: Please see earlier: excellent location, right opposite the Retiro Park and at walking distance from all major sites.
It is a lovely boutique hotel, with well-appointed bedrooms, providing a professional service and extremely nice and helpful staff. In addition, the location is unbeatable as it offers very easy access to all the major sites: Retiro Park, Prado museum, the chic shopping area in Salamanca, the historic area, etc.
Comment from Hotel Management
Mar 28, 2016 by Miguel, Hotel Management
Dear Guest, First of all I would like to thank you a lot for having chosen Hospes Madrid and for sharing such a great review! I am really happy to read that our rooms, staff and terrace pleased you so much. I will personally congratulate the team for the good attention they gave you. I thank you once again for your comment and also for recommending our hotel. I look forward to welcoming you back soon for your next stay in Madrid. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Elegant boutique hotel - perfect location

Posted Feb 24, 2016
Pros: The location is perfect for culture, strolling and shopping. The size of the hotel made it personal.
Location: Located across from the Retiro Park and 10 minutes walking distance to museums. High end boutiques are right around the corner as are stylish cafes.
Graciously welcomed to the hotel and promptly escorted to an elegant, stylish room by extremely courteous and well trained staff. During the four night stay, the staff greeted us by name and brought small sweets to the room in the afternoon. The attention to detail made the hotel very personal yet professional. Will return here for future trips, always.
Comment from Hotel Management
Feb 25, 2016 by Miguel, Hotel Management
Dear Guest, First of all I would like to thank you a lot for having chosen Hospes Madrid and for sharing such a great review! I am really happy to read that our rooms, staff and terrace pleased you so much. I will personally congratulate the team for the good attention they gave you. I thank you once again for your comment and also for recommending our hotel. I look forward to welcoming you back soon for your next stay in Madrid. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancashire, UK

Special anniversary treat, out of this world.

Posted Jan 28, 2016
Pros: Service excellent, cleanliness second to none, location perfect, room was excellent, well worth paying for an upgraded room with view.
Cons: Room service menu/wine list would be nice in room. However this is a small thing and nothing that could have spoilt our stay.
Location: 2 mins walk to nearest metro, bus stops outside for buses /Madrid city tours. Opposite Retiro Park, lovely. Nice walk to centre, plenty to see on way.
Well this hotel was the second one that I booked, having bypassed it initially as maybe being too pricey. However it was the best thing that could have happened when the first hotel told us their spa would be closed. That was our cue to pay the extra and go with this hotel. We had wanted a hotel with a lovely room, spa facilities, good location, for our special anniversary treat. And boy we certainly got that at Hospes Puerta de Alcala. The whole stay was amazing, the reception staff are wonderful, all of them, they went out of their way to say hello and we're always available to help. Check in was delightful, drinks on arrival and everything in room explained. Location on the Puerta de Alcala is great, thought room may be noisy overlooking this but not at all. Two doors onto balconies to watch the world go by. We were very fortunate to have great weather while we were in Madrid, sunny days, chilly evenings but would certainly go again at this time of year. Sat on the terrace for a meal on the first evening, great service, only negative was lack of wine list. However lovely wine and cocktails. Spent an afternoon in the pool, jacuzzi, sauna. I also took the opportunity to have the free welcome massage, and added it to an aroma massage. Very relaxing, just what I needed. Would recommend. Madrid is a great city and we will be back, didn't see another hotel anywhere on our travels that we would rather have stayed at. City tour is a must. Didn't want to come home.
Comment from Hotel Management
Feb 1, 2016 by Miguel, Hotel Management
Dear Guest, Thank you for posting such a lovely review of your recent stay at the Hotel Hospes Madrid. I am so pleased you enjoyed your time with us and I am very delighted to read that you found the service and the staff amazing. It is very much appreciated to see this feedback and we certainly hope to welcome you back soon for your next stay in Madrid. Thank you again for this flattering comment and for recommending our hotel. With kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2015
Beautiful room and location. Staff all lovely. We would definetlly recomendados it
Comment from Hotel Management
Dec 22, 2015 by Miguel, Hotel Management
Dear Guest, First of all I would like to thank you for having chosen The Hotel Hospes Madrid and for sharing such an amazing review with us. I am delighted when I read that everything during your stay has been wonderful! I will personally thank our staff members for having made your visit such a marvellous experience. Thank you again and I look forward to welcoming you back soon for your next stay in Madrid. Sincerely, Miguel A. Molina General Manager
3 out of 5
by A verified traveler

disappointing

Posted Nov 22, 2015
The room smelled like food the entire time and the shower leaked so the entire bathroom was constantly flooded
Comment from Hotel Management
Dec 11, 2015 by Miguel, Hotel Management
Dear Guest, I thank you for your kind feedback on your recent visit to The Hotel Hospes Madrid. I am delighted to read how much you enjoyed the experience and how highly you valued the rooms, the breakfast, the location and the service from our teams. I am really concerned regarding your disappointment with the room, for that reason we are going to checked all the bathroom in our hotel. Your opinion matters a lot for us. Thank you again for taking some of your valuable time to share a comment with us. I very much look forward to welcoming you back soon during your next stay in Madrid. Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Smart hotel

Posted Nov 8, 2015
Pros: The friendly staff and simplicity of service.
Cons: The only strange thing was having a kettle in the room situated no where near a plug; with no mugs, only glasses;& the coffee & tea wasn't replenished
Location: The location was nice, situated on plaza de la indepencia, very near the lovely parque de el retiro, and a 20min walk from plaza mayor.
This was a great find through Expedia. Lovely 5 star hotel, not far from the centre of Madrid. The staff were very welcoming and helpful. The hotel is smart and stylish, and the room was very clean. They had nice little touches like bottles of water and little cakes in the room every night for our return from dinner/drinks. .
Comment from Hotel Management
Nov 23, 2015 by Miguel, Hotel Management
Dear Guest, Thank you for having chosen The Hotel Hospes Madrid and for your wonderful and kind words following your recent stay with us. We are delighted to learn that you enjoyed a memorable moment in our hotel and that you loved its facilities, location and staff. Thank you also for saying that our hotel has a real character and for highly recommending it. We hope to have the pleasure of welcoming you once again for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager