Not a 5 star very misleading. Lift is slow. Horrid gold key is heavy to enter your room. No lobby and dark dark dark. Looks good on pictures only.
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
First of all, I would like to thank you for having chose the Hospes Hotel Madrid during your recent visit to our city and for having taken some of your valuable time to share your comments with us regarding your experience in our hotel.
I am really concerned regarding your disappointment with your last stay in our hotel, for that reason, I would have preferred to contact you by letter apologizing for the inconveniences this situations may have caused you .
I can understand your frustrations and wish to assure you that we strive to high standards of service at the Hospes Hotel Madrid therefore we have taken note of your comments and hope this experience has not marred your impression of the service that we strive for.
We very much hope that you will grant us a renewed opportunity to welcome you back to the Hospes Hotel Madrid as soon as your travel plans will bring you back to Spain. I would appreciate if you could make your next reservation directly with me so that I personally can take care of your stay.
Miguel Ángel Molina