Ratings based on 344 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Nice Location y cozy hotel

Posted Mar 20, 2017
Nice weekend in a very well located Hotel in Madrid, near by Parque del retiro and walking distance to Gran Via, Salamanca and other neighborhoods.
Comment from Hotel Management
Mar 21, 2017 by Miguel, Hotel Management
Dear Guest, Thank you very much for posting such a flattering comment with us! Your experience sounds faultless, we are so pleased and proud to have exceeded your expectations and so thankful that you chose to share your enjoyment. Your loyalty is much appreciated and we look forward to welcoming you back soon for your next stay in Madrid to have once again such an amazing stay. Kind regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in great location

Posted Dec 9, 2016 on Orbitz
Pros: The hotel is very well located at the corner of the Retiro park, with super easy access to restaurants and shopping in the high-end Salamanca district
Great experience. All the staff were exceptionally friendly and determined to please.
Comment from Hotel Management
Dec 12, 2016 by Miguel, Hotel Management
Dear Guest, Thank you very much for posting such a flattering comment with us! Your experience sounds faultless, we are so pleased and proud to have exceeded your expectations and so thankful that you chose to share your enjoyment. Your loyalty is much appreciated and we look forward to welcoming you back soon for your next stay in Madrid to have once again such an amazing stay. Kind regards, Miguel A. Molina General Manager
4 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Very nice staff, amazing hotel location. The rooms can use a bit more paintings or color. If you are going for a simplistic white finish, make sure the walls aren't scuffed up everywhere. Otherwise, extremely accommodating staff.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Dear Guest, First of all I would like to thank you for having chosen The Hotel Hospes Madrid and for sharing such an amazing review with us. I am delighted when I read that everything during your stay has been wonderful! I will personally thank our staff members for having made your visit such a marvellous experience. Thank you again and I look forward to welcoming you back soon for your next stay in Madrid. Sincerely, Miguel A. Molina General Manager
4 out of 5
by A verified traveler

Well located and comfortable

Posted Oct 24, 2016 on Hotels
The shower was not good for a five star The restaurant quality was non existent The reception staff were excellent The parking valet good but expensive Fridge well stocked but a little pricey A little too noisey at night due to near bars and clubs
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a positive comment with us. Apologize for the inconveniences in your room. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
by A verified traveler

Lovely cosy Hotel with attentive staff

Posted Oct 21, 2016 on Hotels
Loved Madrid. Did several Free walking tours that were fun and informative Took a guide inside the Prado museum which made it much more fun and informative
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Dear Guest, First of all, I would like to thank you for having chosen Hotel Hospes Puerta de Alcalá as your home in your stay in Madrid. I am glad to know that our hotel was perfect for you. I would like to meet you the next time you visit Madrid. My best regards, Miguel Angel Molina General Manager
4 out of 5
by A verified traveler

Stylish comfort in excellent location, 5+ service!

Posted Sep 28, 2016 on Hotels
I had a wonderful experience with the staff---Luis made everything stellar, Carmen too, Rosanna for massage was just wonderful! Delightful breakfast with great service. LOVED this hotel!
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a positive comment with us. Your review has pleased us very much and we are really glad our rooms, staff, and generally the hotel satisfied you so much. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
3 out of 5
by A verified traveler

Good location

Posted Aug 31, 2016
Hotel and staff are very friendly and in a safe part of Madrid. Unfortunately for our experience the house keeping let us down. The room was barely cleaned each day and was very dusty. We continuously had to ask for towels and they even forgot to provide bathrobes but did provide on request. We never once got the evening turned down service as they came at around 6 each time we were in our room changing but would never come back. I think they need to employe more staff as it seem one poor women was doing everything so no surprise there was a lack of attention to detail. The hotel also right next to Madrid main round about and bars are below which some people will find noisy.
Comment from Hotel Management
Mar 8, 2017 by Miguel, Hotel Management
Dear Mr Amaro, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a comment with us. Apologize for the inconveniences with our Houskeeping team. Your review It´s very important for us. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
by A verified traveler

Posted Jul 8, 2016 on Hotels
What a great hotel with a kind and helpful staff. Beyond my expectations and I would definitely stay there again.
Comment from Hotel Management
Jul 26, 2016 by Miguel, Hotel Management
Dear Guest, Thank you for choosing Hotel Hospes Puerta de Alcala as your hotel in Madrid. I appreciate your nice words and comments on Hotels.com com and that our services have surpassed your expectations. I would love to meet you the next time you come to Madrid Best Regards, Miguel Angel Molina General Manager
5 out of 5
by A verified traveler

Posted Jul 6, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a positive comment with us. Your review has pleased us very much and we are really glad our rooms, staff, and generally the hotel satisfied you so much.. I will personally congratulate the team for the good attention they gave you. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, great location

Posted Jun 27, 2016
Pros: The atmosphere; the staff; the location
Cons: The menu on the patio
Location: Easy walk downtown; close to museums, interesting neighbourhoods, shopping; park and restaurants
This hotel is perfectly situated for a stay in Madrid. It is within easy walking distance of museums, shopping and interesting neighbourhoods. The staff are friendly and accommodating and the rooms are beautifully appointed.
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Great hotel,Great location Dear Mr. Guest: I would like to thank you for trusting us as your hotel in Madrid and I appreciate your comments in Expedia.com. I would like to see you again in your next stay in Madrid Sincerely, Miguel Angel Molina General Manager