Ratings based on 329 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Good location

Posted Aug 31, 2016
Hotel and staff are very friendly and in a safe part of Madrid. Unfortunately for our experience the house keeping let us down. The room was barely cleaned each day and was very dusty. We continuously had to ask for towels and they even forgot to provide bathrobes but did provide on request. We never once got the evening turned down service as they came at around 6 each time we were in our room changing but would never come back. I think they need to employe more staff as it seem one poor women was doing everything so no surprise there was a lack of attention to detail. The hotel also right next to Madrid main round about and bars are below which some people will find noisy.
5 out of 5
by A verified traveler from México

Excelente Hotel

Posted Jun 30, 2016
Pros: Sus Habitaciones
Cons: Nada
Location: Es muy centrico, yo me hospede por la cercania de mis negocios, pero hay mucho que ver alrededor, se los recomiendo ampliamente
Es un hotel muy bonito, sus habitaciones muy comodas, la atencion del personal excelente, no dudaria regresar a este hotel, ya que se siente uno como en casa.
Comment from Hotel Management
Jul 3, 2016 by Miguel, Hotel Management
Estimado cliente: Ante todo, quero darlle as gracias por haber escollido o noso hotel na sua última visita en Madrid. Agradecerlle os comentarios sobre o noso hotel e espero poder recibirlle na sua próxima visita ó noso hotel. Un saludo, Miguel Angel Molina Director
5 out of 5
by A verified traveler

Great Hotel, great location

Posted Jun 27, 2016
Pros: The atmosphere; the staff; the location
Cons: The menu on the patio
Location: Easy walk downtown; close to museums, interesting neighbourhoods, shopping; park and restaurants
This hotel is perfectly situated for a stay in Madrid. It is within easy walking distance of museums, shopping and interesting neighbourhoods. The staff are friendly and accommodating and the rooms are beautifully appointed.
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Great hotel,Great location Dear Mr. Guest: I would like to thank you for trusting us as your hotel in Madrid and I appreciate your comments in Expedia.com. I would like to see you again in your next stay in Madrid Sincerely, Miguel Angel Molina General Manager
5 out of 5
by A verified traveler

Excelente

Posted Jun 16, 2016 on Hotels
Ótimo local. Clima alegre, perto de tudo, mistura de cultura, gastronomia, região bucólica.
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Estimado cliente: Ante todo, quero darlle as gracias por haber escollido o noso hotel na sua última visita en Madrid. Agradecerlle os comentarios sobre o noso hotel e espero poder recibirlle na sua próxima visita ó noso hotel. Un saludo, Miguel Angel Molina Director
5 out of 5
by Claudia from Guatemala

Espectacular!

Posted Jun 15, 2016 on Hotels
Solo estuvimos una noche, pero el lugar espectacular!
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Estimada Dña. Claudia: Lo primero de todo es agradecerle el haber confiado en el hotel Hospes Puerta de Alcalá en su último viaje a nuestra ciudad. Agradezco mucho sus comentarios y espero tener la oportunidad de saludarles en su próxima estancia. Un saludo, Miguel Angel Molina Director.
4 out of 5
by Alejandra from Buenos Aires

Impeacable!! Lo recomiendo !!

Posted May 29, 2016 on Hotels
Es la segunda vez que nos quedamos en este hotel. El servicio es siempre impecable!!!! todo el personal es muy amable!! La zona es la mejor. No lo cambiaríamos por nada!
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Estimados clientes: Ante todo, quiero agradecerles personalmente el habernos escogido por segunda vez para alojarse en nuestra ciudad. Le agradezco de corazón sus buenos comentarios que haré extensibles a todo el personal del hotel. Será un placer poder recibirles la próxima vez que vuelvan a Madrid. Un saludo, Miguel Angel Molina Director
4 out of 5
by Danan

Posted May 21, 2016 on Hotels
Staff was wonderful. Helpful and friendly. Breakfasts are first rate. Room was not provided with drawer storage or sufficient hook/shelf space in bathroom.
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Dear Mrs. Danan, I would like to thank you for having chosen Hospes Hotel Puerta de Alcala in your recent stay in our city. I am delighted to know that our staff was wonderful to you, I will let them know personally. I hope we can meet again in your next stay in Madrid. Regards Miguel Angel Molina General Manager
4 out of 5
by A verified traveler from Lima, Peru

Very good location but not so comfortable.

Posted May 12, 2016
Hotel is fine in general terms: staff is very kind and always looking to please your needs but they do not clean up the room services dishes two times (we have to request it). Room had a good size and bathroom is OK: a deep tube, separate shower, 2 separates sinks. But this suite did not have any drawers or shelves to store clothes so you must keep almost all your clothes into the bag! This was an issue during our 6 nights stay.
Comment from Hotel Management
May 17, 2016 by Miguel, Hotel Management
Dear guest, First of all thanks a lot for having chosen Hotel Hospes Puerta de Alcalá Madrid and for sharing a positive comment with us. I am happy to know that our hotel pleased you so much and that your stay went that well. We wish to welcome you back again for your next stay in Madrid. Thank you again for sharing your experience and for recommending our hotel. Miguel Ángel Molina General Manager
5 out of 5
by A verified traveler

Posted Apr 27, 2016 on Hotels
Comment from Hotel Management
Jul 16, 2016 by Miguel, Hotel Management
Dear Guest, Thank you for having chosen The Hotel Hospes Madrid and for your wonderful and kind words following your recent stay with us. We are delighted to learn that you enjoyed a memorable moment in our hotel and that you loved its facilities, location and staff. Thank you also for saying that our hotel has a real character and for highly recommending it. We hope to have the pleasure of welcoming you once again for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
1 out of 5
by Raked from London

Over rated should be 3 -4 star

Posted Apr 27, 2016 on Hotels
Not a 5 star very misleading. Lift is slow. Horrid gold key is heavy to enter your room. No lobby and dark dark dark. Looks good on pictures only.