Ratings based on 333 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Magnifique a quelques details...

Posted Nov 23, 2016
De l'excellence de l'accueil a la decoration raffinee et elegante je dis bravo. Mais il faut noter quelques defauts : manque de salon d'accueil. Manque de portes coulissantes vitrees pour delimiter la salle de bains. Une bouteille d'eau dans la chambre ne serait pas du luxe en compagnie du vin et des gateaux.
Comment from Hotel Management
Nov 28, 2016 by Miguel, Hotel Management
Cher client,   Nous tenons à vous remercier d’avoir pris le temps d’écrire un commentaire sur TripAdvisor.Nous avons bien noté vos remarques et tiendrons compte de chacune d’entre elles, afin de continuer à améliorer nos prestations.   Dans l’attente de vous accueillir de nouveau dans un hôtel Hospes, nous vous adressons nos meilleures salutations. Cordialement, Miguel A. Molina Directeur
5 out of 5
by A verified traveler from TAIWAN

Nice Location and experience

Posted Nov 18, 2016
Just next to the circle of Plaza de la Independencia, many restaurants around this area, only four minutes walk to Metro "Retiro" station, its convenient for traveler who stay here!
Comment from Hotel Management
Nov 23, 2016 by Miguel, Hotel Management
Dear Guest Thank you for having chosen The Hotel Hospes Puerta de Alcalá and for your wonderful and kind words following your recent stay with us. We are delighted to learn that you enjoyed a memorable moment in our hotel and that you loved its facilities, location and staff. Thank you also for saying that our hotel has a real character and for highly recommending it. We hope to have the pleasure of welcoming you once again for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
3 out of 5
by A verified traveler

Good location

Posted Aug 31, 2016
Hotel and staff are very friendly and in a safe part of Madrid. Unfortunately for our experience the house keeping let us down. The room was barely cleaned each day and was very dusty. We continuously had to ask for towels and they even forgot to provide bathrobes but did provide on request. We never once got the evening turned down service as they came at around 6 each time we were in our room changing but would never come back. I think they need to employe more staff as it seem one poor women was doing everything so no surprise there was a lack of attention to detail. The hotel also right next to Madrid main round about and bars are below which some people will find noisy.
Comment from Hotel Management
Oct 10, 2016 by Miguel, Hotel Management
Dear Mr Amaro, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a comment with us. Apologize for the inconveniences with our Houskeeping team. Your review It´s very important for us. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
by A verified traveler

Posted Jul 8, 2016 on Hotels
What a great hotel with a kind and helpful staff. Beyond my expectations and I would definitely stay there again.
Comment from Hotel Management
Jul 26, 2016 by Miguel, Hotel Management
Dear Guest, Thank you for choosing Hotel Hospes Puerta de Alcala as your hotel in Madrid. I appreciate your nice words and comments on Hotels.com com and that our services have surpassed your expectations. I would love to meet you the next time you come to Madrid Best Regards, Miguel Angel Molina General Manager
5 out of 5
by A verified traveler

Posted Jul 6, 2016 on Hotels
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Guest, I would like to thank you for having chosen Hotel Hospes Madrid and also for sharing such a positive comment with us. Your review has pleased us very much and we are really glad our rooms, staff, and generally the hotel satisfied you so much.. I will personally congratulate the team for the good attention they gave you. Thank you once again and we look forward to welcoming you back soon in our hotel for your next stay in Madrid. Warm regards, Miguel A. Molina General Manager
5 out of 5
by A verified traveler from México

Excelente Hotel

Posted Jun 30, 2016
Pros: Sus Habitaciones
Cons: Nada
Location: Es muy centrico, yo me hospede por la cercania de mis negocios, pero hay mucho que ver alrededor, se los recomiendo ampliamente
Es un hotel muy bonito, sus habitaciones muy comodas, la atencion del personal excelente, no dudaria regresar a este hotel, ya que se siente uno como en casa.
Comment from Hotel Management
Jul 3, 2016 by Miguel, Hotel Management
Estimado cliente: Ante todo, quero darlle as gracias por haber escollido o noso hotel na sua última visita en Madrid. Agradecerlle os comentarios sobre o noso hotel e espero poder recibirlle na sua próxima visita ó noso hotel. Un saludo, Miguel Angel Molina Director
5 out of 5
by A verified traveler

Great Hotel, great location

Posted Jun 27, 2016
Pros: The atmosphere; the staff; the location
Cons: The menu on the patio
Location: Easy walk downtown; close to museums, interesting neighbourhoods, shopping; park and restaurants
This hotel is perfectly situated for a stay in Madrid. It is within easy walking distance of museums, shopping and interesting neighbourhoods. The staff are friendly and accommodating and the rooms are beautifully appointed.
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Great hotel,Great location Dear Mr. Guest: I would like to thank you for trusting us as your hotel in Madrid and I appreciate your comments in Expedia.com. I would like to see you again in your next stay in Madrid Sincerely, Miguel Angel Molina General Manager
5 out of 5
by A verified traveler

Excelente

Posted Jun 16, 2016 on Hotels
Ótimo local. Clima alegre, perto de tudo, mistura de cultura, gastronomia, região bucólica.
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Estimado cliente: Ante todo, quero darlle as gracias por haber escollido o noso hotel na sua última visita en Madrid. Agradecerlle os comentarios sobre o noso hotel e espero poder recibirlle na sua próxima visita ó noso hotel. Un saludo, Miguel Angel Molina Director
5 out of 5
by Claudia from Guatemala

Espectacular!

Posted Jun 15, 2016 on Hotels
Solo estuvimos una noche, pero el lugar espectacular!
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Estimada Dña. Claudia: Lo primero de todo es agradecerle el haber confiado en el hotel Hospes Puerta de Alcalá en su último viaje a nuestra ciudad. Agradezco mucho sus comentarios y espero tener la oportunidad de saludarles en su próxima estancia. Un saludo, Miguel Angel Molina Director.
4 out of 5
by Alejandra from Buenos Aires

Impeacable!! Lo recomiendo !!

Posted May 29, 2016 on Hotels
Es la segunda vez que nos quedamos en este hotel. El servicio es siempre impecable!!!! todo el personal es muy amable!! La zona es la mejor. No lo cambiaríamos por nada!
Comment from Hotel Management
Jun 30, 2016 by Miguel, Hotel Management
Estimados clientes: Ante todo, quiero agradecerles personalmente el habernos escogido por segunda vez para alojarse en nuestra ciudad. Le agradezco de corazón sus buenos comentarios que haré extensibles a todo el personal del hotel. Será un placer poder recibirles la próxima vez que vuelvan a Madrid. Un saludo, Miguel Angel Molina Director