Nice hotel, good location; internet non-existent
Posted Aug 29, 2016
Great location off plaza Sol and also very close to plaza Mayor with attendant issues (you get that with the location). Others have mentioned that the shower door leaks and we found the same (and ignored it). Wifi signal was great but pointless because our (and the hotel staff's) devices wouldn't usually connect to the internet even after a successful and strong wifi connection. The first day, we connected only after they lookEd into the problem following our complaints but were disconnected after about 10 minutes. We stopped chasing this after day one. In general, internet would be available once every few hours (perhaps after someone complained) and for about 10-15 minutes. I guess that they have a cheap provider or they deliberately do not allow connections to save money, connecting only for a while after someone connects. It is important to note that when we can not (and other guests in the lobby could not) connect, the hotel staff could not either. However the fact that registration can connect just fine on the main computer and that it did not work for everyone on multiple devices but then worked again for a while on these same devices and repeatedly leads me to think that this hotel deliberately disconnects internet access or have a cheap ISP. Since we had no problems anywhere else in Spain, I would suspect the first. Either way, in these days of widely available internet access, I wouldn't want to waste precious time waiting to go online. Wouldn't stay here again!