Ratings based on 123 Verified Reviews

3.7 out of 5
94% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Other
by A verified traveler from Cardiff, Wales

Great location by Plaza Mayor. V small room.

Posted Nov 28, 2016
Pros: Great central location by Plaza Mayor and close to two metro stations. Staff seemed friendly.
Cons: Room was really tiny.
Location: Next to Plaza Mayor, near 2x metro. Lots of food places, cafes, shops nearby.
I needed a room for 1 night before flight home and this was one of the cheapest for that November weekend. Not that cheap though. Hard to find as the council won't allow any more signs. Next door to Plaza Mayor so great location. Staff seemed friendly. My single room was tiny: under 6 feet wide and about 8 &1/2 feet long; hard to open my case on the floor. Shared bathroom was supposed to be for just my room and 1 other but other rooms seemed to use it too; not great at 7.30am when I'm trying to get ready to leave for the airport. It was small but clean and the shower was hot; plenty of free soap-gel and shampoo provided in sachets in the room. Clean sheets/pillowcase; some sweets and clean towels provided. Room was warm enough though heating seemed off; slight odour in room. Flat panel TV worked ok. Electric cables loosely tacked onto walls so could do with improvement there. Some internal noises earlier in the afternoon including a caged bird somewhere but not when I got back after my night out. No sounds from the busy street heard in my room which in Madrid is quite unusual:) A small lift worked ok and saved lugging self and bag up three floors. I've said I'd recommend it to friends but if I'd not booked so late I may have found a bigger/better room elsewhere in the centre for a similar price. I've no serious complaints though.
Comment from Hotel Management
Dec 2, 2016 by ADMIN, Hotel Management
Dear David, Thank you for your comments. Yes, you are right. Weekends in the city center is crowded and for that, the difficulty in finding rooms. The room you are talking about is the individual room with shared bathroom. And again you are right. You shared it with another individual room and the staff. All other rooms have there private bathroom so there is no need for them to use that specific bath. When you needed it at early morning then maybe it was occupied by the other client. You have to share the bathroom. Afterall, you reserved it so I hope it didin't mattered most to you :))) Next time you want to visit us, we can offer you other types of room. The only thing is that it will have a slight change of price. Thank you so much. Kindest regards form everybody in the hostel.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 21, 2016 on Hotels
3 out of 5
by A verified traveler from Cambridge, UK

Clean and friendly

Posted Sep 4, 2016 on Hotels
Staff were friendly and polite. It was close to the Metro, Sol Plaza and Plaza Mayor. Close to shops, restaurants and Sol Plaza was a great place for street artists and people watching.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous location central city area.

Posted Aug 30, 2016
Pros: Location, quiet, lovely staff
Cons: A shelf in the shower
Great location but a little hard to pick from the street. Glad our taxi knew the address. This hostel is on the 3rd floor with other hostels on 2nd and 4th floors. The rooms are VERY tiny but clean and the bed is comfortable. We had an interior room so no view but for central city it was very quiet. I guess the compromise is view vs street noise. The staff were all lovely and helpful. If you're not after fancy accom this is fabulous value.
4 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Tiny room, but comfortable and cheap

Posted Jul 29, 2016
I paid 20 euros for the smallest room in the property and got more or less what I was expecting. The room was small single with little room for luggage, but comfortable and clean with all basic facilities needed. The single member of staff that greeted me was extremely friendly and helpful. The property is ideally located very close to Sol metro station so super central. Not a place to chill for long, but good if you only need a place to sleep and have a shower. I recommend it
4 out of 5
by Vanessa

Posted Jul 6, 2016 on Hotels
wonderful location and good service!
4 out of 5
by Farah from Canada

Winderful

Posted Jun 29, 2016 on Hotels
Loved it.
4 out of 5
by Abhay

This traveler left a rating score only Posted Apr 9, 2016 on Hotels
5 out of 5
by DENISSE from MEXICO

PERFECT HOSTEL!

Posted Jan 15, 2016 on Hotels
This hostel is perfect!!! Friendly people on desk, GREAT location in the heart of Madrid, bed is very comfortable!! The little thing is that the shower is small but not enough to complaint about that! Definitely I can stay again here if I return to Madrid.
3 out of 5
by Felipe from Hong Kong / Costa Rica

Great location, very nice people.

Posted Jul 5, 2015 on Hotels
Location of the hotel was excellent, very close to the Mercado de San Miguel for amazing food. Staff was super kind and helpful, super nice people. However we had 3 problems: shower was surprisingly small (I'm not really big and I kept banging my elbows on the doors), we had a leak that was pouring out all the water from the shower onto the floor and it took two days to get fixed. Still, just for the attention and the location I would consider it to visit once again but would try a room with a bigger shower and no leak :-P