Ratings based on 30 Verified Reviews

4.3 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Queens, NY

Unable to compromise

Posted Apr 4, 2017
Cons: Customer service and antique hotel policy.
Very bad experience with management because was unwilling to compromise with anything we try to offer regarding our difficulty to make our visit to Madrid. Claiming unchangeable hotel policies. I would never recommend this hotel to anyone.
5 out of 5
for Everyone
by A verified traveler from HK

Location can't be any better!

Posted Mar 9, 2017
Pros: 1. Great location: a min away from Principle Pio metro, train and bus station; of close proximity to major attractions; walking distance to Royal Palace and Temple of Debod 2. Hospitable staff: special thanks to Enrique who is so knowledgeable on what to see and do in Madrid 3. Convenient shops around making your stay hassle free: a shopping mall at metro station with major fast fashion brands and a supermarket opening from 0800-0200; good local toast with tomato and coffee breakfast next to hotel; another big supermarket; plenty of restaurants around and even a gym offering a day pass at €9...all within a couple of min walk 4. Snacks at nominal costs, Nespresso coffee @€1 per capsule and a microwave oven are available for use at L floor Cons: 1. No complimentary tea/ coffee and mugs in room 2. No fridge in room
5 out of 5
for Everyone
by A verified traveler from Alpharetta, GA

Great Location - Comfortable Room

Posted Feb 13, 2017
Pros: Location, room was nice, beds were comfortable.
Cons: Air/heat control.
Location: A lot of local shopping and restaurants. If you're looking for souvenirs, be sure to buy them from the pop up vendors or a different part of the city.
This was a great hotel. Great location close to local shopping and restaurants. Right across the street from the Metro Station - Principe Pio.
5 out of 5
for Everyone
by A verified traveler from Althorp


Posted Jan 31, 2017
Right opposite Principe Pio Station where you can catch a train from the airport & ulike the Metro you don't have to change (Eu2•60 single) Only downside with the hotel was no tea/coffee facilities. Fantastic & beautiful city. Would have been good value @ twice the price.
5 out of 5
by A verified traveler

Perfect place for a short stay

Posted Jan 22, 2017 on Hotels
This hotel has everything you need for a reasonable price. You might prefer to be more centrally located, but otherwise recommended without any reservations.
4 out of 5
by Pavan

Convenient and clean

Posted Jan 22, 2017 on Hotels
It was a good stay overall... Great location, opposite Principe Pio metro station and shopping mall
3 out of 5
by A verified traveler from England

Hotel convenient for train station and metro

Posted Jan 10, 2017
Pros: The design of the hotel was nice but some furniture and the shower area looking worn. Bed was comfy. Nice to have a balcony.
Cons: Customer service was the big disappointment. Replace certain pieces of furniture. Spruce up shower area. The pillows on the bed were strange.
Location: Train station and metro opposite. 15 minute walk in to central area.
I would sum up this hotels as ok. It is directly opposite the train station and metro so great in that respect. The staff need a serious customer service review. We arrived at reception, no warm welcome. Just asked for name and passports and directed where to go. Breakfast waitress was very sullen and just about threw the cultlery on the table. Just not good enough. Wouldn't recommend breakfast. We tried it one day that was enough. The only person to greet us nicely was the lady who cleaned our room. Wish I had noted her name to say something positive about the staff. W
5 out of 5
for Everyone
by A verified traveler

Hotel is close to a major transport hub

Posted Jan 8, 2017
Pros: Great staff
Cons: A kettle and mugs in the room
Location: Near good restaurants, tapas bars and transport
The hotel is near a major transport hub and is in a less touristy area.
5 out of 5
by Saleh

Great value for money

Posted Jan 2, 2017 on Hotels
Excellent hotel, very friendly and helpful staff and very clean room. Highly recommended
4 out of 5
for Families
by A verified traveler from AMMAN, JORDAN

Nice hotel close to city center and excellent park

Posted Jan 1, 2017
The hotel is very good for the money you pay. It is clean. The staff are friendly. THE ROOM SHOULD HAVE A SMALL REFERIGATOR.