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Get an overview of this hotelHistoric Madrid hotel in the centre of Grand Via

Near Puerta del Sol

Just off Madrid's busy Grand Via, this 18th-century hotel is 500 meters from the huge El Corte Inglés department store at Puerta del Sol and one kilometer from Plaza Mayor.

Free WiFi

The hotel offers complimentary wireless Internet access and airport transfers (surcharge). Buffet breakfast and a variety of Japanese dishes are served.

In-room safes

Hotel Arosa's 126 air-conditioned guestrooms have double-glazed windows, minibars, safes, satellite TV, and offer views over the roads of Gran Via, Chinchilla, or Salud.

Hotel Arosa ratings based on 862 Verified Reviews

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3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
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Good central hotel great for getting around.

4 out of 5
Posted Jan 19, 2017
Pros: It's location. Adequate breakfast.
Cons: Attitude of the reception staff. Unwelcoming and cold. Answered the questions we asked but without any enthusiasm. Never smiled. 😡
Location: Location ideal but not if you want a quiet street. Could walk to all the major squares, shopping streets, palace and cathedral.
Only there for two nights but the hotel was adequate for our needs. Very noisy road but this is the location not the fault of the hotel.
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5 out of 5
Posted Dec 29, 2016
Cons: NONE
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Location good but hotel needs updates

3 out of 5
Posted Dec 25, 2016
Pros: a block and a half from the metro, right on gran via. Cons: the hotel needs a lot of updates. The rooms are very dark and dim. The ventilation (ac/heat) does not work. The bathroom looks dirty and wore. The amenities are little to none. Shampoo, shower gel and conditioner all in one and it looks dirty.
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Great Hotel

5 out of 5
by from Wales
Posted Dec 23, 2016
Pros: Location and classy
Cons: Nothing
Location: Great area, lots of entertainment, shopping and restaurants
I stayed for 2 nights in December 2016, the location was amazing just of Main Street in Gran Via. The rooms were well decorated, clean, good size and great bathroom. The staff were professional and friendly and spoke good English. The breakfast was great too, lots of choice and tasty. I would recommend this to everyone.
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Comfort in the Heart of Madrid

4 out of 5
by from Boynton Beach, Florida, USA
Posted Dec 23, 2016
Pros: Comfortable, clean, convenient, appropriately priced. The hotel also has what is claimed to be the smallest working hotel elevator in the world!
Location: The bed mattresses are typically European---more palliative on a solid base---and with a stiff wire edging along the top sides of the mattress.
The Hotel Arose is a wonderful find in a city full of lodging because it is affordable, comfortable, and supremely located along Madrid's Gran Via, only minutes from the Puerto del Sol and the Plaza Major and in the midst of a shopper's paradise. The hotel entrance is on the Calle de ls Segura only fifty feet from the Gran Via. Madrid metro/subway stations are less than two blocks away in almost any direction. The rooms are pleasantly furnished and spacious, and the buffet breakfast is more than sufficient for the heartiest appetite. For dinner, one needs look no further than 19 Sushi Bar located immediately next door or one of the thousands of wonderful restaurants and tapas bars in Madrid. If you're craving a great hamburger (in Madrid . . .really?) there is a Five Guys Hamburgers only a block away along the Gran Via!
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Hotel was in the center to everything. Extremely c

4 out of 5
by from Tampa Florida
Posted Dec 19, 2016
Excellent location, extremely clean, fabulous breakfast and great staff. Will be going back soon.
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Very very dated

3 out of 5
by from london
Posted Dec 12, 2016
This hotel is by no means a 4 star Hotel. It may have been in the 1980s. Now it is very tired, threadbare and uncomfortable. The beds in our room and those of our friends staying were like rock. The bathrooms were disgusting and should have been refitted 3 or 4 times in the period they have been in. TV in the room was the old style fat TV and didn't work. Plus points. Lovely staff. Good breakfast. If you are at all claustrophobic don't use the small lift
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Very well located, just off the Gran Via, perfect

4 out of 5
by from Just outside London, GB
Posted Dec 7, 2016
Pros: It was quiet and seemed to be very well run.
Cons: My room was on the fifth floor; the carpet leading from the lift along , the corridor is very dirty and worn, giving a very bad impression.
Location: Perfectly located for a culture seeking tourist!
Found the hotel very easily, reception staff very friendly indeed,and gave information and direction for where to eat. All their recommendations were very helpful and proved very well founded. My single room was small, but very comfortable with a spacious bathroom and all that I needed. The view was to the back into the service shaft, but that did not detract
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Good location.good size rooms.

4 out of 5
by from San Francisco, California
Posted Dec 5, 2016
I was able to checked in early sunce I arrived at the hotel 3hours early. Lication is great on Gran Via. Bus stops within steps of hotel and shopping district and restaurants. Staff are not personable but they are helpful. My room was clean and good size. Good value. Have a terracewith a side and slight view of grand via and directly across the office building with floor to ceiling glass which are open until late so you cant open your curtains for natural light
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Good hotel, recommended

3 out of 5
by from Chicago, United States of America
Posted Nov 30, 2016
Pros: Location, location, location
Cons: Better customer service and clean carpets on hallways to the rooms
Location: Walking distance to all interesting places, metro, museums, etc.
Overall good. The only exception was a Dinning room employee who had a very poor demeanor. This person need to be trained on customer service skills. I had two negative incidents in two different days. Reported to the front desk clerk.
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Hotel Amenities

Hotel Amenities

Guests of Hotel Arosa can relax in the lobby area, reading a complimentary newspaper, or browsing the Web with complimentary wireless Internet access. Concierge services are available to guests. A roundtrip airport shuttle (surcharge) is available during limited hours.

  • Free newspapers in lobby 
  • 24-hour front desk 
  • Safe-deposit box at front desk 
  • Multilingual staff 
  • Number of floors - 8 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Breakfast available (surcharge) 
  • Concierge services 
  • Computer station 
  • Tours/ticket assistance 
  • Luggage storage 
  • Total number of rooms - 126 
  • Laundry facilities 
  • Library 
  • Limo or Town Car service available 
  • Year Built 1975 
  • Offsite parking discounted rates available 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Airport transportation (surcharge) 
  • Television in common areas 
  • Free WiFi 

Family Friendly Amenities

  • Family Hotel  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Laundry facilities  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Offsite parking discounted rates available

Room Amenities

  • Room service (limited hours) 
  • In-room climate control (air conditioning) 
  • Soundproofed rooms 
  • Air conditioning 
  • Phone 
  • Minibar 
  • Turndown service 
  • Private bathroom 
  • Free toiletries 
  • Hair dryer 
  • Bidet 
  • Shower/tub combination 
  • Television 
  • Desk 
  • In-room safe 
  • Free local calls 
  • Satellite TV service 
  • Free newspaper 
  • Daily housekeeping 
  • Rollaway/extra beds (surcharge) 
  • Free WiFi 

Where to Eat

The hotel does not have its own restaurant, but serves a breakfast buffet (surcharge) with hot and cold items, including a range of typical Japanese dishes. There are also restaurants nearby.

Nearby restaurants:

19 Sushi Bar

La Terraza de Salud


McDonald's (open 24 hours)


Start your morning with a buffet breakfast, available each day from 7:30 AM to 11 AM for a surcharge. You can order up room service during limited hours.

Nearby Things to Do

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Scooter/moped rentals nearby 
  • Bicycle rentals nearby 

Hotel Policies


Check-in time starts at 1 PM

Minimum check-in age is 18

Check-in time ends at 1:30 AM

Special check-in instructions:


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 37.80 per night.


  • Pets allowed for an extra charge of EUR 17.28 per pet, per night
  • Dogs and cats only
  • 1 per room (up to 15 kg)
  • Specific rooms only, restrictions apply
  • Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

No cribs (infant beds) available


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: EUR 14.30 for adults and EUR 14.30 for children (approximately)
  • Pet fee: EUR 17.28 per pet, per night
  • Late check-out fee: EUR 45
  • Rollaway bed fee: EUR 37.80 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Arosa Best Western
  • Best Western Arosa
  • Best Western Arosa Hotel
  • Best Western Arosa Hotel Madrid
  • Best Western Arosa Madrid
  • Hotel Arosa Madrid
  • Hotel Arosa
  • Arosa Madrid

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation. This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.