Ratings based on 1,923 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Chicago, United States of America

Good hotel, recommended

Posted Nov 30, 2016
Pros: Location, location, location
Cons: Better customer service and clean carpets on hallways to the rooms
Location: Walking distance to all interesting places, metro, museums, etc.
Overall good. The only exception was a Dinning room employee who had a very poor demeanor. This person need to be trained on customer service skills. I had two negative incidents in two different days. Reported to the front desk clerk.
3 out of 5
by A verified traveler from Toronto Canada

Central Location and good size room

Posted Nov 25, 2016
Pros: the location
Cons: soundproofing
Location: the great gran via
centrally location huge size room great bathroom . bad attitude staff
3 out of 5
by A verified traveler from EC

buena ubicación para hacer shopping

Posted Nov 21, 2016
Pros: Un hotel promedio, no se puede esperar muchos lujos.
Cons: Poco personal, deberían mejorar el trato que tienen los recepcionistas y ayuda para subir y bajar maletas, para ingresar al hotel hay 5 escalones.
Location: Cerca de tiendas de ropa y lugares turisticos
Excelente ubicación para hacer shopping en Madrid y cerca de los lugares turísticos.
Comment from Hotel Management
Nov 25, 2016 by Pilar Ruiz Hotel AROSA Madrid, Hotel Management
Estimada Olivia, Quiero agradecerle muy sinceramente la amabilidad que ha tenido al enviar sus comentarios. Tras haberlos leído, lamento comprobar que su estancia no ha resultado satisfactoria. Puede estar seguro que sus comentarios serán considerados, pues es gracias a la opinión de nuestros huéspedes que podemos continuar mejorando nuestros servicios e instalaciones. Una vez más, le agradezco su sinceridad. Un cordial saludo,
4 out of 5
by A verified traveler from Birmingham

Great location and Great Breakfast

Posted Nov 15, 2016
This hotel was in a great location right in the centre of Gran Via, our hotel room overlooked what looked like the biggest Primark in the world!. The tour bus stopped right outside the hotel and there were bus links and Metro links also. The breakfast selection was varied and very good worth spending the extra to include this. The only thing I will say is that the road outside the hotel is busy all the time and I mean all the time! The windows are good and cut out a lot of the noise although the nopise did not bother me if you are a light sleeper I would suggest ear plugs! The rooms were clean and we had enough space for our luggage. The hotel reception staff were very firendly and helpful and do speak english. Overall I would recommend this hotel.
Comment from Hotel Management
Nov 17, 2016 by Pilar Ruiz Manager Hotel AROSA Madrid, Hotel Management
Dear Sue, I am very thankful for bringing up such a positive feedback. I am so pleased you had an enjoyable stay with us. Hoping to have the pleasure to meet you on your next visit, I remain with best regards.
4 out of 5
by A verified traveler from anglet

Parfait

Posted Nov 7, 2016
Location: Shopping, sortie restaurant,visites, peu pas faire mieux!!!
Hôtel parfait, personnel bilingue, chambre correcte et propre. Emplacement super
Comment from Hotel Management
Nov 19, 2016 by Pilar Ruiz Directeur Hotel AROSA Madrid, Hotel Management
Cher Fred, Merci pour votre gentil commentaire. Cela fait bien plaisir! Nous espérons vous revoir lors de votre prochain séjour Cordialement
4 out of 5
by A verified traveler from Haarlem

Fijn hotel, uitzicht was slecht, lekkere kamer

Posted Nov 7, 2016
Location: Locatie perfect, alles is lopend ten bereiken
Fijn hotel, prima plek in het centrum van de stad. Goed ontbijt tegen betaling, lekker zitten in de lounge.
Comment from Hotel Management
Nov 19, 2016 by Pilar Ruiz Hotel AROSA Madrid, Hotel Management
Hartelijk dank voor het invullen van de enquête met betrekking tot uw recente verblijf in ons etablissement. Uw klandizie is zeer belangrijk voor ons en wij stellen uw feedback op prijs. Door ons te vertellen wat u beviel aan uw verblijf en welke verbeteringen wij kunnen aanbrengen, helpt u ons in de toekomst een ervaring van topklasse te bieden aan u en andere gasten. Wij hopen u spoedig weer terug bij ons te zien. Nogmaals bedankt dat u de tijd hebt genomen om de enquête in te vullen. Hoogachtend,
5 out of 5
by A verified traveler

Vicino al centro e alla fermata del metro.

Posted Nov 6, 2016
Location: Vicino al centro e alla fermata del metro. A due passi da plaza del Sol. Situato nella zona commerciale.
Camera pulita. Colazione abbondante . Staff gentilissimo.
Comment from Hotel Management
Nov 19, 2016 by Pilar Ruiz Direttore Hotel AROSA Madrid, Hotel Management
Gentilissimo Cliente, Molte grazie per il suo commento cosi positivo. Siamo lieti di sapere che ha trascorso un piacevole soggiorno nel nostro hotel. I Suoi commenti sono preziosi per migliorare la qualità dei servizi che offriamo ai nostri ospiti. Ci auguriamo di poterla sempre annoverare come nostro cliente. Cordiali saluti,
3 out of 5
by A verified traveler from Nicaragua

El Hotel es céntrico

Posted Nov 5, 2016
Céntrico pero incluir al menos una botella de agua sin tener costo adicional El ascensor es muy pequeño, con 2 maletas pequeñas y mi persona entre completa y yo peso 50 kg, Gracias expedia, el otro hotel que reserve con Ud ha pesar de lejos de centro fue mejor
Comment from Hotel Management
Nov 19, 2016 by Pilar Ruiz Hotel AROSA Madrid, Hotel Management
Estimada Sonia, Agradecemos el tiempo dedicado para compartir sus opiniones y tomamos nota de sus comentarios para seguir mejorando nuestro servicio. Una vez más le agradezco su tiempo.
3 out of 5
by A verified traveler

Goede ligging!

Posted Nov 2, 2016
Het hotel ligt heel gunstig. Je kan vanuit je hotel overal heen lopen of met de metro die ligt op 50 meter. De straat waar het hotel staat is erg druk, maar doordat het goede balkondeuren heeft hoor je hier nauwelijks iets van!
4 out of 5
by A verified traveler

Beste Lage an der Metro und den Buslinien.

Posted Nov 1, 2016
Ausstattung in Ordnung und alles sauber. Kann ich nur weiterempfehlen.