Ratings based on 6,102 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Portsmouth

Lovely hotel in the beating heart of the city

Posted Dec 2, 2016
We loved this hotel. Great location, immediately tranquil having stepped into the lobby from the sometimes crazy Gran Via. Spacious and spotless room. Friendly staff. Would choose this hotel again in a heartbeat. Quibbles (just to prove this is a genuine review): the free shuttle from the airport runs at fixed times only, at 2 hour intervals. Getting from the airport to the city is straightforward anyway, so this is hardly a problem. But maybe don't choose this hotel if the shuttle is the only thing differentiating it for you. And no tea/coffee facilities in the room. Again, not a problem given the hotel's central location. That's it - the only things I can think of. Still 5 out 5 from our perspective.
Comment from Hotel Management
Dec 2, 2016 by Assistant Director, Hotel Management
Dear Graham, Thank you for taking the time to write a review about your stay at Hotel Atlántico. We are very glad to hear such a nice words and appreciate you 5 rating. It will be a real pleasure for us to host you in our hotel again. With kind regards, Eva García- Assistant Director
5 out of 5
by A verified traveler

Great hotel!

Posted Dec 2, 2016
We had a great stay at the hotel, and will definately be returning. The hotel was excellent, the staff were very service-minded and it is placed perfectly in the City centre.
Comment from Hotel Management
Dec 2, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Dear JP Bjerke, Many thanks for your comments regarding the services and staff during your visit. We are delighted that you enjoyed your stay with us so much and rest assured that your comments will be shared with the whole team here and read with pride. Kind regards, Eva Garcia-Assistant Director
5 out of 5
by A verified traveler from San Francisco, United States of America

Great hotel, perfect location

Posted Nov 30, 2016
Pros: Location, updated, clean, nice bathroom, great staff
Cons: Nothing. Everything was perfect.
Location: Think of 5th avenue NYC, shopping, shopping, shopping, but also steps away from the Old Town area where there are alley ways and old architecture.
Perfectly located. Room newly updated and very clean. Very nice bathroom. Staff very friendly and helpful. Highly recommend this hotel!
Comment from Hotel Management
Dec 2, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Dear Christina. Thank you for telling us about your recent stay at the Hotel Atlantico. I'm delighted that you enjoyed our location directly in Gran Via street, only to a few minutes from the main sights of the city. I am most pleased of all thought that you enjoyed our service which is what we work hardest at. Thanks for your mention of the staff. We very much look forward to welcoming you back at Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
4 out of 5
by A verified traveler from Newport

Great Central Madrid hotel close to metro

Posted Nov 29, 2016
Pros: Great breakfast worth the additional money
Cons: Rooms will probably be very hot in the Summer. Luckily I visited in Rainy November. What a great city
Location: Visit Real and Athletico stadiums and Reina Sophie gallery to see Guernica. also the churches are beautiful. Plaza Mayor a very interesting and quaint
Atlantico is an old style hotel with comfortable rooms and great informative and caring staff. Desk staff told me all the great sites to visit and pointed me in the right direction in terms of getting a ticket to see Real Madriid
Comment from Hotel Management
Dec 2, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Dear Gareth. We appreciate very much again for taking the time to inform your valuable thoughts. Our exterior rooms are not hot since we have an excellent air conditioning system. We look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
5 out of 5
by A verified traveler

hotel close to the shopping area

Posted Nov 29, 2016
My family was pleased to stay the Atlantico Hotel. Good location to the Metro, shopping area, restaurants, and super market. The hotel has good streetscape. Both the room and washroom are clean. The pressure of the hot water is so comfortable. Everything is perfect. We highly recommend this hotel.
Comment from Hotel Management
Dec 2, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Hello Family. Thanks for taking time to post your review of our hotel. We do appreciate all the great comments about our location, cleaning and comfort. Thank you also for your mention about the hotel staff. I have shared your kind words with them. I hope we get to see you again in the near future. Thank you again. Best regards. Eva García-Assistant Director
4 out of 5
by A verified traveler from Uk

Central to everything you may wish to see.

Posted Nov 29, 2016
Pros: Firstly the position, the way the staff were very helpful, arranging taxis, airport transfer etc.
Cons: It may be a very small thing but we do like the facility to make a cup of coffee in the hotel room, this wasn't available, you could get free coffee.
Location: It is in the main shopping street of Madrid, there are restaurants galore within easy walking distance. It is central to the main tourist attractions
Very pleasant stay, staff very helpful, room was large and well equipped, breakfast buffet was very good. You don't necessarily get the best impression from outside but once inside the hotel is very good, extremely well maintained and clean.
Comment from Hotel Management
Dec 2, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Dear Jeeves, Many thanks for your comments regarding the services, location and staff during your visit. Your feedback is a vital part of our business and it is through your constructive comments that we are able to improve the service we offer guests in our hotel. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you again at the Hotel Atlántico. Faithfully yours, Eva Garcia-Assistant Director
5 out of 5
by A verified traveler from berlin

Sehr zentrales hotel direkt in der innenstadt

Posted Nov 23, 2016
Pros: Die lage und die sauberkeit, freundlichkeit des personals, das frühstück
Location: Direkt gran via, mehr city geht nicht
Wunderbares hotel in der madrider innenstadt, dadurch auch etwas lauter, aber die fenster sind sehr gut isoliert...
Comment from Hotel Management
Nov 27, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Sehr geehrter kristiana Vielen Dank, dass Sie an der Umfrage zu Ihrem letzten Aufenthalt in unserem Hotel teilgenommen haben. Wir schätzen Sie als unseren Gast, und Ihr Feedback ist uns sehr wichtig. Indem Sie uns mitteilen, was Ihnen an Ihrem Aufenthalt gefallen hat und was wir noch verbessern können, unterstützen Sie uns dabei, den Aufenthalt bei uns für Sie und andere Gäste zukünftig noch angenehmer zu gestalten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. . Mit freundlichen Grüßen, Eva Garcia- Assistant Director
5 out of 5
by A verified traveler from Scotland

Ideal centre for the full Madrid experience

Posted Nov 23, 2016
Pros: Staff are friendly, knowledgeable, efficient and capable. Rooms are spotless, well-maintained and spacious. The bar is comfortable and relaxing.
Cons: Cocktails! That would turn the bar into heaven!
Location: Centrally located with all the tourist spots within easy reach; royal palace, beautiful big green parks, funky boutiques, shops like opera houses etc.
As always the quality of service is of the highest quality. Our stay was brief (one week) but we packed a lot in, and the Atlantico provided the ideal base.
Comment from Hotel Management
Nov 25, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Dear Stephen. Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable and that you have enjoyed everything about our hotel included the central location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We very much look forward to welcoming you back again very soon we hope to the Hotel Atlantico. Kind regards, Eva Garcia-Assistant Director
5 out of 5
by A verified traveler from US

Top Hotel Centrally Located on Gran Via

Posted Nov 23, 2016
Excellent Service--The staff was very helpful providing local info. The front lobby security was reassuring, after 12PM guests have to be "buzzed" into the hotel.
Comment from Hotel Management
Nov 23, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Dear Angela. Thank you for your nice comments and your top marks. I and my staff appreciate your kind words. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I hope we get to see you again in the near future. Sincerely, Eva Garcia-Assistant Director
5 out of 5
by A verified traveler from US

Gran Vía excellent location!

Posted Nov 23, 2016
Had an excellent time the 6 nights we stayed, great restaurants!
Comment from Hotel Management
Nov 23, 2016 by eva.garcia@hotelatlantico.es, Hotel Management
Dear Viviana. Thank you for taking the time to tell us regarding your recent 6 nights of stay at our hotel. We appreciate customers who let us know when things are right. Hope to see you soon. Kind regards, Eva Garcia-Assisstant Director