Ratings based on 1,580 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Very good!!!!! Nice location!!!!!!!!!!! Excellent contions!!!
Comment from Hotel Management
Mar 26, 2017 by Hotel Emperador, Hotel Management
Thank you so much for your opinion. We are very happy to know that we were able to fulfil your expactations. We lokk forward to welcoming you again at Hotel Emperador in Madrid. Best regards, Pilar Lopez Leon Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Az

Great location in city center

Posted Mar 26, 2017
Pros: The hotel was comfortable and in a great location. The staff was friendly and helpful.
Cons: The hotel lobby is elegant, but the rest of the hotel, including the rooms, feel very outdated.
Location: Many of the major attractions are within walking distance. If not, the metro station is across from the hotel entrance, so everything is accessible.
Hotel was in a perfect spot, if you don't mind crowds. Everything is either nearby or accessible. There are unlimited restaurants nearby.
1 out of 5
by A verified traveler

Ants in the Washroom, AC Not Working, Internet was

Posted Mar 24, 2017
The only positive of this hotel was its location. Though for the price and the problems we faced - the hotel was not worth it! There were several other options in the vicinity that we could have chosen from. There were ants crawling all over the washroom floor and crawling out into the room as well - I'll attach a picture of it. The Wifi Internet was running on 0.76 Mbps download speed which felt like something from the early 2000's (picture of speed test attached). The hotel controlled the AC and was barely on. The heating was blasting over night and we had to leave the window open to balance out the temperature. The heat was so dry that our throat and nostrils started hurting by our 2nd night. We asked for a set of plates/cutlery to be sent to our room as we brought food from a restaurant and the hotel wanted to charge 3 Euros for each plate set. This seemed just ridiculous to me as we have stayed in many hotels all over the world and none ever asked us for a payment for plates. The rooftop pool was closed and only opens in April. It would have been nice to know this while booking in advance. I would definitely not recommend this hotel to any one. There are many other options available which are just as close to the city centers.
Comment from Hotel Management
Mar 26, 2017 by Hotel Emperador, Hotel Management
Dear guest, Thank you for you opinion regarding your stay at Hotel Emperador although we are surprised to hear that you had such a bad experience during your stay. We would like to apologize for any inconvenience. Although we would like to point out some of your comments. - Ants in the bathroom: It is not usual but perhaps they came from the works at the roofgarden on the 10th floor. Unfortunately we weren´t aware of them. - WIFI, there is a free conection which runs on a speed of 760mbps which is valid for standard use. Besides there are PREMIUM options of 2Gbps at extra cost. - Regarding your comment about room service charge. As we understand on your comment, the food came from a restaurant outside the Hotel but you asked the Hotel room service for plates and cutlery. If you check the menu it is informed there is a charge of 3 € for the service, not for each plate set. Anyway all guest are informed when they call to room service that we can provide everything in the Lobby Bar at no cost. Finally on Expedia website there is all the information regarding our swimming pool and rooftop and its opening dates. Anyway thank you for you feedback which will help us to improve our standards. Best regards, Pilar Lopez Leon Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

In the theatre district... walkable area.

Posted Mar 21, 2017
Second stay here for us this trip. Hotel staff remembered us when we walked in. Will stay here again in Madrid!
Comment from Hotel Management
Mar 21, 2017 by Hotel Emperador, Hotel Management
Dear Susan, Thank you so much for your feedback. We are happy to hear that you had a pleasant stay at Hotel Emperador in madrid. Hope to welcome you again in a near future. Best regards, Pilar Lopez León Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Traveled there more than 12 times and love it

Posted Mar 18, 2017
Pros: everything
Cons: old bath tubs, to high needs to be updated
Location: restaurant, shopping strolling
Comfortable , clean , close to restaurants and good high quality shops. On the busiestt street La Gran Via a live 24 hours
Comment from Hotel Management
Mar 24, 2017 by HOTEL EMPERADOR, Hotel Management
Thank you so much for your opinion regarding Hotel Emperador In Madrid. Hope to welcome here once again in a near future Best regards, Pilar Lopez Leon Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to City centre

Posted Mar 17, 2017
Pros: Decor and appearance was very good, everywhere was to a good standard.
Cons: In room facilities, very disappointing
Hotel very nice but let down by facilities in room which staff were reluctant to do anything about. Double bed with two guests but only two pillows. We needed four, we did get them but with difficulty. Two guests in room, two cups but only one sachet of coffee and two milk portions. Coffee and tea on arrival but no drinks for the morning. Asked for extra milk and coffee and got four milk portions and two coffee sachets. Just not enough for 24 hours, two drinks each.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Great hotel near metro and theatres

Posted Mar 14, 2017
Beautiful hotel , clean, in walkable safe area. Breakfast buffet was very good. Quiet in hotel.
Comment from Hotel Management
Mar 24, 2017 by hotel Emperador, Hotel Management
Thank you so much for your opinion regarding Hotel Emperador In Madrid. Hope to welcome here once again in a near future Best regards, Pilar Lopez Leon Rooms Division Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI, FL

LOVE THIS PLACE!

Posted Mar 5, 2017
Pros: Location, balcony, cleanings
Cons: I did not enjoy that the AC was not working but we open the doors and we got the breeze from the balcony.
Location: Best location ever
We came here for our 2 years Anniversary. I can't say enough. Best place ever. Everything is near, people all the time the life of Madrid at the palm of your hand. Beautiful room. We had the Romantic Suite which was beautiful with a balcony and we could see the Gran Via at its glance.
Comment from Hotel Management
Mar 6, 2017 by Hotel Emperador, Hotel Management
Dear Viviana, Thank you so much for your feedback. We are so happy that you enjoy your stay here at Hotel Emperador in Madrid Hope to welcome again in a near future. Best regards, Pilar López Leon Rooms Division Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Was OK - smallish room but very good location and clean. Stuffy and hot (central heating)
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Central, lovely hotel.

Posted Feb 22, 2017
The Emperador Hotel is in the heart of Madrid within walking distance of all amenities of the city center. It was clean,the beds were comfortable, the staff were very helpful, there was coffee and tea. Unfortunately, because of the time of year, the rooftop wasn't accessible. Overall, it was a lovely place to stay.
Comment from Hotel Management
Mar 24, 2017 by Hotel Emperador, Hotel Management
Thank you so much for your opinion regarding Hotel Emperador In Madrid. Hope to welcome here once again in a near future Best regards, Pilar Lopez Leon Rooms Division Manager