Ratings based on 520 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Roma

Buon rapporto qualità/prezzo

Posted Jul 28, 2016
A due passi da plaza mayor, personale gentile, discreto confort.. da migliorare il wi fi nelle camere, troppo lento la sera.. il solarium con vasca idro in terrazza è angusto ed è spesso sold out..
2 out of 5
by A verified traveler from stuttgart

In ruhiger Lage

Posted Jul 23, 2016
Waren dort 3 Nächte. Die Lage ist ganz gut und viele Sehenswürdigkeiten sind zu Fuß erreichbar. Das Metronetzwerk ist ziemlich gut ausgebaut. Vom Flughafen sollte man gute 45 min zum Hotel einplanen inkl 2 Mal umsteigen. Trotzdem waren wir insgesamt nicht zufrieden mit dem Aufenthalt. Es war sehr laut. Die Gäste waren um 7 Uhr morgens und nach 23 Uhr abends ziemlich laut auf den Gängen unterwegs, so das wir immer mit gepolter geweckt wurden. Insgesamt waren vermutlich während unseres Aufenthaltes eher rücksichtlose Gäste im Hotel. Gleich am ersten Abend gab es laute Geschreie im Nebenzimmer und Gläser wurden im Flur genau vor unserer Tür zerscheppert. Geputzt wurden die Zimmer nie! Teilweise wurde nichtmal der Müll rausgetragen und gesaugt wurde alle 3 Tage nicht einmal. Einfache Höflichkeitsfloskeln waren dem Personal ziemlich fremd, denn weder an der Rezeption noch auf dem Gang wurde nicht einmal gegrüßt. Von uns gibt es leider nicht mehr als gutgemeinte 2 Sternchen.
Comment from Hotel Management
by Rafael Ramos (Community Manager), Hotel Management
Geschätzt Alice, danke für Ihre Kommentare, sie sind uns sehr wichtig. Leider kann das Hotel kaum mehr als auf Gäste aufmerksam zu machen. Dies ist mehr als Bildung von allen Gästen. In Bezug auf Sauberkeit das Hotel, wie es angenommen hat, verfügt über ein umfangreiches Team von Reinigung eines der Elemente, die am meisten von unseren Kunden anerkannt und täglich gereinigt die Zimmer im Hotel, es sei denn, der Kunde nicht ausdrücklich gewünscht hat, sauber zu sein. Nicht mehr verabschiede ich mich liebevoll warten darauf, sie bald wieder zu sehen. Rafael Ramos (Community Manager)
5 out of 5
by A verified traveler from Devon, UK

Great location

Posted Jul 23, 2016
Away from the cliché tourist area of grand via but close to points of attraction. Staff very helpful, rooms cleaned to great standard everyday. Surrounded by great cafes for breakfast and tapas bars for dinner. Stayed with sons 8 & 13 and we all loved the hotel. 2 min walk to Metro
Comment from Hotel Management
Jul 27, 2016 by Juan García - Departamento de Recepción., Hotel Management
Dear Megan, Thank you for choosing Hotel Ganivet and for your nice comments about us. We are glad to know you and your family have enjoyed our location, quiet and close to the main tourist atractions of Madrid. We really appreciate your nice words about our staff and the cleanliness of our rooms and installations and we do hope to be able to welcoming you again in the future. PS: That's a great picture! Kind regards, Juan García - Departamento de Recepción.
4 out of 5
by A verified traveler from Torino

Albergo comodo vicinissimo al centro

Posted Jul 16, 2016
Pros: Personale molto gentile e disponibile, soprattutto Sergio Gonzalez che ci ha aiutato a vivere al meglio il soggiorno a Madrid.
Cons: Il pagamento iniziale mi ha un po' stupito anche perchè ci potrebbero essere degli imprevisti che non consentono di portare a termine il soggiorno.
Location: Posizione centralissima a 10 minuti a piedi da piazza Mayor, cuore storico di Madrid. Vicinissima anche alla fermata della metro e dell'autobus.
Albergo confortevole e centralissimo. All'arrivo mi è stato chiesto di pagare immediatamente l'intero soggiorno; ho acconsentito anche se un po' stupito. Mi è stato spiegato che è la politica dell'hotel in quanto alcuni clienti non pagavano... Su nostra richiesta ci è stata data una camera non su Calle Toledo, la via principale, ma aveva l'armadio difettoso. Sempre su nostra richiesta è stata immediatamente cambiata, tra l'altro in meglio, perchè la prima aveva il bagno cieco. Colazione ottima e abbondante, per il gluten free bisogna chiedere ai camerieri e aspettare qualche minuto in più. Giudizio nel complesso decisamente buono.
Comment from Hotel Management
Jul 19, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Caro Marco, Grazie per la tua opinione e siamo così contenti di esserti utile nella programmazione del tuo viaggio. I vostri commenti genere sono molto apprezzati e va un lungo cammino nel riconoscere l'autentico servizio che viene fornito dal team. Il pagamento della camera è al momento del check per tutti i clienti, anche se in alcuni casi, e le prenotazioni anticipate possono dare la sensazione che i clienti non pagano. Saremo lieti di darvi il benvenuto di nuovo in futuro. I migliori saluti. Miguel Ángel Gisbert - Jefe de recepción
5 out of 5
by A verified traveler from London

Excellent hotel :) would highly recommend

Posted Jul 5, 2016
Pros: See experience above
Cons: Nothing
Location: See experience above
From the moment of arrival when could check in early to the moment we left when a taxi was ordered with a set price of 30 euro it was excellent service. This place was located away from the typical tourist but close enough to be able to enjoy the real Spanish experience. Near to the metro to assist in getting around visited football stadiums, Sunday flea market, did the open tour sightseeing bus and shopped locally had a wonderful long weekend and still felt rested afterwards due to the rooftop pool loving the tan. Thank you to all your wonderful staff cleaners, reception, pool security and especially the guy behind the bar at the cafe. Would highly recommend and would come back again.
Comment from Hotel Management
Jul 6, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Dear Ama, Thank you for your review and we are so pleased to hear you enjoyed your stay with us. We are pleased to know that you have enjoyed our location which is convenient to the nearby boutiques area, restaurant and to visit within Madrid center. It is hoped that you will stay with us again in the future. Kind regards. Miguel Ángel Gisbert - Jefe de recepción
4 out of 5
by A verified traveler from LDN

A good 3* hotel

Posted Jul 3, 2016
Good location near the metro station. Pool is small (pictures lie) and generally was always packed when we went up there. Great water dispenser on every floor! Breakfast is ok for €10 the usual crossaints egg cereal etc. Room was quite cold at night but nothing to complain about. No tea/coffee or conditioner in the room. Overall for a 3* hotel it is very good Quite a busy hotel with lots of people coming in and out
Comment from Hotel Management
Jul 4, 2016 by Juan García - Departamento de Recepción, Hotel Management
Dear Zarah, thank you for choosing Hotel Ganivet for your stay in Madrid and the time spent on rating us. It is a pleasure to know you enjoyed your stay with us and you have found our breakfast a good way to start your day. Hope to see you again next time you visit Madrid. Kind regards,
4 out of 5
by A verified traveler from London

Nice 3* Hotel near the Latina district of Madrid

Posted Jun 27, 2016
Pros: As above
Cons: The shower in our room needed attention as the shower head was not very powerful at projecting the water.
Location: Close to the Latina quarter of Madrid and walkable to most of the sights. Also very near the metro.
We stayed for 3 nights at the Hotel Ganivet which was welcoming, very clean and comfortable. It had a roof top terrace with a pool which was also a benefit especially during the summer months. Breakfast was optional but we decided to take up the offer as it was very reasonably priced with a good choice. It also had a car park which we did not use but is very useful for anyone wanting to visit Madrid as parking can be very limited in the centre. The Reception staff were very helpful and pleasant and spoke good English. Overall would recommend this hotel for its location and all the extra benefits.
Comment from Hotel Management
Jun 28, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Dear Steve, Thank you so much for your comment. We are very grateful to receive such a detailed and positive review. The hotel staff is always ready to kindly serve our customers. We apologize for the problem with your shower, we take note and we will fix it as soon as possible. We hope to see you again next time you visit Madrid. Best regards. Miguel Ángel Gisbert - Jefe de recepción
4 out of 5
by A verified traveler from Boston

Hotel Ganivet

Posted Jun 21, 2016
Pros: Good value for this level of hotel
Cons: It would be nice to have a coffee maker in the room.
Location: Neighborhood does not look as appealing as some other locations in Madrid, but don't be put off. Many great Tapas bars close by on Calle de Cava Baja.
The hotel was good overall. Room cleanliness was excellent. Most of the front desk staff were helpful and spoke some English (which was good since my Spanish is somewhat limited). Perhaps the only criticism is that the room didn't have a coffee maker, which is something I'm used to finding in hotel rooms. Really just a minor oversight. I would not hesitate to stay at Hotel Ganivet again.
Comment from Hotel Management
Jun 21, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Good morning Patrick, We want to thank the time dedicated to assessing the Ganivet hotel. It is very important for us that everything is in perfect condition for our guests. We appreciate your kind comments about the cleanliness. We take note of your comment about the te and coffe machine to improve our service. We hope to see you again. Kind regards. Miguel Ángel Gisbert - Jefe de recepción
3 out of 5
by A verified traveler

Hotel in la Latina. Clean but basic. Good staff

Posted Jun 18, 2016
Pros: The staff who were very helpful and knowledgable about Madrid's attractions
Cons: The furniture needs overhauling. Our wardrobe doors did not work - we did have someone attend to them but the repair did not last
Location: Latina is a vibrant area with plenty to do, good places to eat and close to the major attractions.
The hotel is well situated in lively la Latina. Easy walking to all major attractions or use nearby metro. The staff were friendly and very helpful. The hotel rooms were clean but basic and in need of updating. The furniture was basic and not well constructed. The walls were on the thin side. The pool is small and suitable only for a dip. You cannot swim in it. It is unheated and only opens after 11am. The upstairs, outdoor space is nice to relax in after a day around town. We did not eat breakfast at the hotel as there are many cheaper options nearby. Also plenty of good places to eat in the evening within a short walk. If you want a well located hotel at a reasonable price and will spend most of your time out enjoying Madrid then this is a good option
Comment from Hotel Management
Jun 19, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Dear Guest, We want to thank the time dedicated to assessing the Ganivet hotel. We are pleased to know that you have enjoyed our location which is convenient to the nearby boutiques area, restaurant and to visit within Madrid center. Your appreciation of the team goes a long way in valuing our staff ensuring an enjoyable experience. We take note of your opinion for impruve our service. Best regards. Miguel Ángel Gisbert - Jefe de recepción
5 out of 5
by A verified traveler

Posted Jun 13, 2016
Hotel was nice and clean. Rooms were spacious and well kept. Many of the other hotels we stayed in while in Europe were small with tiny (or no) elevators. It was a nice to have a spacious room with an elevator that fit more than one person and a suitcase. The bar in the hotel was also great for a late night drink on the way back to the hotel
Comment from Hotel Management
Jun 14, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Dear guest, Thank you so much for your comment. We are very grateful to receive such a detailed and positive review. We are grateful your positive comments about the cleanliness of our hotel. We would like to thank you for your kindness and we hope to meet you again in near a future in Ganivet hotel. We hope to see you again. Kind regards. Miguel Ángel Gisbert - Jefe de recepción