Ratings based on 536 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from bournemouth

good hotel near to the centre

Posted Aug 11, 2016
Pros: location
Cons: nothing
Location: within walking distance of all attractions , the metro was easy to use
good hotel with good facilites ie pool and cafe within walking distances of attractions
Comment from Hotel Management
Aug 15, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Dear Keith, Thank you for taking your time and leaving your feedback after your recent stay with the Ganivet hotel. Our property is located a few meters from the main square and very close to the metro station. We would like to thank you for your kindness and we hope to meet you again in near a future in Ganivet hotel. Best regards. Miguel Ángel Gisbert - Jefe de recepción
4 out of 5
by A verified traveler from M

Great hotel, but noisy

Posted Aug 9, 2016
The reception staff were brilliant, they were quick to check us in and always had answers to our questions. Breakfast was good with a variety of cooked food, pastries and cold meats. Hotel is about a 15 minute walk to Plaza Mayor and 30 minutes walk to the museums. The terrace is a benefit although sun beds are sparse and pool is smaller than we thought. Noise levels lowered my rating which isn't the hotels fault, although they could give warnings. If your room is next to the lift you have the noise from the lift going up and down all night long. You can hear people in their rooms above you when they get in/out of bed or move around. The doors are heavy so slam loudly and we had experiences of hearing everything couples do including everything they said so the walls must be very thin! If it weren't for the noise, I would have recommended the hotel.
Comment from Hotel Management
Aug 9, 2016 by Juan García - Departamento de Recepción., Hotel Management
Dear Fay, thank you for choosing Hotel Ganivet and for such a detailed review. We are thriled that overall you enjoyed your stay with us and found our location ideal for your holidays. We will let the kitchen department know you enjoyed our large breakfast too. On the other hand, we will see what room were you staying to see if we can sort the acoustic isolation out. Thank you again, we all hope to see you soon again. Kind regards, Juan García - Departamento de Recepción.
4 out of 5
by A verified traveler from Roma

Buon rapporto qualità/prezzo

Posted Jul 28, 2016
A due passi da plaza mayor, personale gentile, discreto confort.. da migliorare il wi fi nelle camere, troppo lento la sera.. il solarium con vasca idro in terrazza è angusto ed è spesso sold out..
Comment from Hotel Management
by Juan García - Departamento de recepción., Hotel Management
Gentile ospite, grazie per aver scelto Hotel Ganivet e per una bella recensione del genere sul vostro soggiorno con noi. Siamo entusiasti ti è piaciuto la nostra posizione, vicino alle principali attrazioni turistiche. D'altra parte, prendiamo nota su i tuoi commenti sul sito Wifi per migliorare il nostro servizio. Siamo tutti ansiosi di vedere di nuovo. Cordiali saluti, Juan García - Departamento de recepción.
2 out of 5
by A verified traveler from stuttgart

In ruhiger Lage

Posted Jul 23, 2016
Waren dort 3 Nächte. Die Lage ist ganz gut und viele Sehenswürdigkeiten sind zu Fuß erreichbar. Das Metronetzwerk ist ziemlich gut ausgebaut. Vom Flughafen sollte man gute 45 min zum Hotel einplanen inkl 2 Mal umsteigen. Trotzdem waren wir insgesamt nicht zufrieden mit dem Aufenthalt. Es war sehr laut. Die Gäste waren um 7 Uhr morgens und nach 23 Uhr abends ziemlich laut auf den Gängen unterwegs, so das wir immer mit gepolter geweckt wurden. Insgesamt waren vermutlich während unseres Aufenthaltes eher rücksichtlose Gäste im Hotel. Gleich am ersten Abend gab es laute Geschreie im Nebenzimmer und Gläser wurden im Flur genau vor unserer Tür zerscheppert. Geputzt wurden die Zimmer nie! Teilweise wurde nichtmal der Müll rausgetragen und gesaugt wurde alle 3 Tage nicht einmal. Einfache Höflichkeitsfloskeln waren dem Personal ziemlich fremd, denn weder an der Rezeption noch auf dem Gang wurde nicht einmal gegrüßt. Von uns gibt es leider nicht mehr als gutgemeinte 2 Sternchen.
Comment from Hotel Management
by Rafael Ramos (Community Manager), Hotel Management
Geschätzt Alice, danke für Ihre Kommentare, sie sind uns sehr wichtig. Leider kann das Hotel kaum mehr als auf Gäste aufmerksam zu machen. Dies ist mehr als Bildung von allen Gästen. In Bezug auf Sauberkeit das Hotel, wie es angenommen hat, verfügt über ein umfangreiches Team von Reinigung eines der Elemente, die am meisten von unseren Kunden anerkannt und täglich gereinigt die Zimmer im Hotel, es sei denn, der Kunde nicht ausdrücklich gewünscht hat, sauber zu sein. Nicht mehr verabschiede ich mich liebevoll warten darauf, sie bald wieder zu sehen. Rafael Ramos (Community Manager)
5 out of 5
by A verified traveler from Devon, UK

Great location

Posted Jul 23, 2016
Away from the cliché tourist area of grand via but close to points of attraction. Staff very helpful, rooms cleaned to great standard everyday. Surrounded by great cafes for breakfast and tapas bars for dinner. Stayed with sons 8 & 13 and we all loved the hotel. 2 min walk to Metro
Comment from Hotel Management
Jul 27, 2016 by Juan García - Departamento de Recepción., Hotel Management
Dear Megan, Thank you for choosing Hotel Ganivet and for your nice comments about us. We are glad to know you and your family have enjoyed our location, quiet and close to the main tourist atractions of Madrid. We really appreciate your nice words about our staff and the cleanliness of our rooms and installations and we do hope to be able to welcoming you again in the future. PS: That's a great picture! Kind regards, Juan García - Departamento de Recepción.
4 out of 5
by A verified traveler from Torino

Albergo comodo vicinissimo al centro

Posted Jul 16, 2016
Pros: Personale molto gentile e disponibile, soprattutto Sergio Gonzalez che ci ha aiutato a vivere al meglio il soggiorno a Madrid.
Cons: Il pagamento iniziale mi ha un po' stupito anche perchè ci potrebbero essere degli imprevisti che non consentono di portare a termine il soggiorno.
Location: Posizione centralissima a 10 minuti a piedi da piazza Mayor, cuore storico di Madrid. Vicinissima anche alla fermata della metro e dell'autobus.
Albergo confortevole e centralissimo. All'arrivo mi è stato chiesto di pagare immediatamente l'intero soggiorno; ho acconsentito anche se un po' stupito. Mi è stato spiegato che è la politica dell'hotel in quanto alcuni clienti non pagavano... Su nostra richiesta ci è stata data una camera non su Calle Toledo, la via principale, ma aveva l'armadio difettoso. Sempre su nostra richiesta è stata immediatamente cambiata, tra l'altro in meglio, perchè la prima aveva il bagno cieco. Colazione ottima e abbondante, per il gluten free bisogna chiedere ai camerieri e aspettare qualche minuto in più. Giudizio nel complesso decisamente buono.
Comment from Hotel Management
Jul 19, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Caro Marco, Grazie per la tua opinione e siamo così contenti di esserti utile nella programmazione del tuo viaggio. I vostri commenti genere sono molto apprezzati e va un lungo cammino nel riconoscere l'autentico servizio che viene fornito dal team. Il pagamento della camera è al momento del check per tutti i clienti, anche se in alcuni casi, e le prenotazioni anticipate possono dare la sensazione che i clienti non pagano. Saremo lieti di darvi il benvenuto di nuovo in futuro. I migliori saluti. Miguel Ángel Gisbert - Jefe de recepción
5 out of 5
by A verified traveler from London

Excellent hotel :) would highly recommend

Posted Jul 5, 2016
Pros: See experience above
Cons: Nothing
Location: See experience above
From the moment of arrival when could check in early to the moment we left when a taxi was ordered with a set price of 30 euro it was excellent service. This place was located away from the typical tourist but close enough to be able to enjoy the real Spanish experience. Near to the metro to assist in getting around visited football stadiums, Sunday flea market, did the open tour sightseeing bus and shopped locally had a wonderful long weekend and still felt rested afterwards due to the rooftop pool loving the tan. Thank you to all your wonderful staff cleaners, reception, pool security and especially the guy behind the bar at the cafe. Would highly recommend and would come back again.
Comment from Hotel Management
Jul 6, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Dear Ama, Thank you for your review and we are so pleased to hear you enjoyed your stay with us. We are pleased to know that you have enjoyed our location which is convenient to the nearby boutiques area, restaurant and to visit within Madrid center. It is hoped that you will stay with us again in the future. Kind regards. Miguel Ángel Gisbert - Jefe de recepción
4 out of 5
by A verified traveler from LDN

A good 3* hotel

Posted Jul 3, 2016
Good location near the metro station. Pool is small (pictures lie) and generally was always packed when we went up there. Great water dispenser on every floor! Breakfast is ok for €10 the usual crossaints egg cereal etc. Room was quite cold at night but nothing to complain about. No tea/coffee or conditioner in the room. Overall for a 3* hotel it is very good Quite a busy hotel with lots of people coming in and out
Comment from Hotel Management
Jul 4, 2016 by Juan García - Departamento de Recepción, Hotel Management
Dear Zarah, thank you for choosing Hotel Ganivet for your stay in Madrid and the time spent on rating us. It is a pleasure to know you enjoyed your stay with us and you have found our breakfast a good way to start your day. Hope to see you again next time you visit Madrid. Kind regards,
4 out of 5
by A verified traveler from London

Nice 3* Hotel near the Latina district of Madrid

Posted Jun 27, 2016
Pros: As above
Cons: The shower in our room needed attention as the shower head was not very powerful at projecting the water.
Location: Close to the Latina quarter of Madrid and walkable to most of the sights. Also very near the metro.
We stayed for 3 nights at the Hotel Ganivet which was welcoming, very clean and comfortable. It had a roof top terrace with a pool which was also a benefit especially during the summer months. Breakfast was optional but we decided to take up the offer as it was very reasonably priced with a good choice. It also had a car park which we did not use but is very useful for anyone wanting to visit Madrid as parking can be very limited in the centre. The Reception staff were very helpful and pleasant and spoke good English. Overall would recommend this hotel for its location and all the extra benefits.
Comment from Hotel Management
Jun 28, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Dear Steve, Thank you so much for your comment. We are very grateful to receive such a detailed and positive review. The hotel staff is always ready to kindly serve our customers. We apologize for the problem with your shower, we take note and we will fix it as soon as possible. We hope to see you again next time you visit Madrid. Best regards. Miguel Ángel Gisbert - Jefe de recepción
4 out of 5
by A verified traveler from Boston

Hotel Ganivet

Posted Jun 21, 2016
Pros: Good value for this level of hotel
Cons: It would be nice to have a coffee maker in the room.
Location: Neighborhood does not look as appealing as some other locations in Madrid, but don't be put off. Many great Tapas bars close by on Calle de Cava Baja.
The hotel was good overall. Room cleanliness was excellent. Most of the front desk staff were helpful and spoke some English (which was good since my Spanish is somewhat limited). Perhaps the only criticism is that the room didn't have a coffee maker, which is something I'm used to finding in hotel rooms. Really just a minor oversight. I would not hesitate to stay at Hotel Ganivet again.
Comment from Hotel Management
Jun 21, 2016 by Miguel Ángel Gisbert - Jefe de recepción, Hotel Management
Good morning Patrick, We want to thank the time dedicated to assessing the Ganivet hotel. It is very important for us that everything is in perfect condition for our guests. We appreciate your kind comments about the cleanliness. We take note of your comment about the te and coffe machine to improve our service. We hope to see you again. Kind regards. Miguel Ángel Gisbert - Jefe de recepción