Great hotel, but noisy
Posted Aug 9, 2016
The reception staff were brilliant, they were quick to check us in and always had answers to our questions. Breakfast was good with a variety of cooked food, pastries and cold meats. Hotel is about a 15 minute walk to Plaza Mayor and 30 minutes walk to the museums. The terrace is a benefit although sun beds are sparse and pool is smaller than we thought. Noise levels lowered my rating which isn't the hotels fault, although they could give warnings. If your room is next to the lift you have the noise from the lift going up and down all night long. You can hear people in their rooms above you when they get in/out of bed or move around. The doors are heavy so slam loudly and we had experiences of hearing everything couples do including everything they said so the walls must be very thin! If it weren't for the noise, I would have recommended the hotel.
Comment from Hotel Management
Aug 9, 2016 by Juan García - Departamento de Recepción., Hotel Management
Dear Fay, thank you for choosing Hotel Ganivet and for such a detailed review. We are thriled that overall you enjoyed your stay with us and found our location ideal for your holidays. We will let the kitchen department know you enjoyed our large breakfast too. On the other hand, we will see what room were you staying to see if we can sort the acoustic isolation out. Thank you again, we all hope to see you soon again. Kind regards, Juan García - Departamento de Recepción.