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Hotel Hospes Puerta de Alcalá

Photo gallery for Hotel Hospes Puerta de Alcalá

Premium bedding, down comforters, minibar, in-room safe

Overview of Hotel Hospes Puerta de Alcalá

VIP Access

Hotel Hospes Puerta de Alcalá

5.0 star property
9.0 out of 10 Wonderful
9.0/10 Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
Plaza de la Independencia 3, Madrid, Madrid, 28001

Explore the area

  • Popular LocationPuerta de Alcalá1 min walk
  • Popular LocationPrado Museum12 min walk
  • Popular LocationPuerta del Sol16 min walk
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)16 min drive

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

About this area


Located in Salamanca neighborhood, Hotel Hospes Puerta de Alcalá is connected to a shopping center. Prado Museum and Thyssen-Bornemisza National Museum are cultural highlights, and some of the area's attractions include Madrid Zoo Aquarium and Royal Botanical Garden. Looking to enjoy an event or a game? See what's going on at Santiago Bernabéu Stadium or WiZink Center. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.

What's nearby

  • Puerta de Alcalá - 1 min walk
  • Calle de Alcalá - 1 min walk
  • Plaza de Cibeles - 6 min walk
  • Prado Museum - 12 min walk
  • Puerta del Sol - 16 min walk

Getting around

  • Retiro Station - 3 min walk
  • Madrid Recoletos Station - 6 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 16 min drive


  • Cappuccino Madrid - 1 min walk
  • Ramses Natsuki - 1 min walk
  • Patio de Leones - 1 min walk
  • El Perro y la Galleta - 2 min walk
  • Manero - 2 min walk

About this property

Hotel Hospes Puerta de Alcalá

5-star luxury hotel near Gran Via Street
Hotel Hospes Puerta de Alcalá is located close to Prado Museum and El Retiro Park, and provides an airport drop-off service, a terrace, and a coffee shop/cafe. Indulge in a massage, a facial, and a manicure/pedicure at the onsite spa. The onsite restaurant, Independencia, features Spanish cuisine and al fresco dining. Free in-room WiFi is available to all guests, along with a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an area shuttle
  • A porter/bellhop, an elevator, and luggage storage
  • Tour/ticket assistance, concierge services, and multilingual staff
  • Guest reviews say great things about the helpful staff and location
Room features
All 42 rooms have comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the spacious rooms at the property.
Other conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with rainfall showers and designer toiletries
  • Plasma TVs with satellite channels
  • Free infant beds, coffee/tea makers, and daily housekeeping


English, French, Italian, Russian, Spanish

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Valet parking on site (EUR 39 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM–11:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Independencia

Things to do

  • Farming classes
  • Full-service spa
  • Gym
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms


  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,830 square feet of conference space
  • Business center
  • Meeting rooms


  • Terrace

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathroom available in select rooms
  • Elevator
  • In-room accessibility available in select rooms
  • Roll-in shower available in select rooms


  • Biodegradable cleaning products used
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities


  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)


  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Slippers
  • Towels


  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar


  • Air conditioning (climate-controlled)
  • Biodegradable cleaning products available
  • Biodegradable toiletries
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age: 18


Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk


Pets allowed for an extra charge of EUR 30 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 33 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 per person
  • Airport shuttle fee: EUR 99 per vehicle (maximum occupancy 2)
  • Valet parking fee: EUR 39 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hospes Madrid
Hotel Hospes
Hotel Hospes Madrid
Madrid Hotel Hospes
Hospes Hotel Madrid
Hospes Madrid Hotel Madrid
Madrid Hospes Hotel
Hospes Puerta Alcalá Hotel
Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hospes Puerta Alcalá
Madrid Hotel Hospes Puerta de Alcalá Hotel
Hotel Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hotel Hospes Puerta de Alcalá Madrid
Hotel Hotel Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá Madrid
Hotel Hospes Madrid
Hospes Puerta Alcalá Madrid
Hospes Puerta de Alcalá
Hospes Puerta De Alcala Madrid
Hotel Hospes Puerta de Alcalá Hotel
Hotel Hospes Puerta de Alcalá Madrid
Hotel Hospes Puerta de Alcalá Hotel Madrid

Frequently asked questions

Is Hotel Hospes Puerta de Alcalá pet-friendly?

Yes, Hotel Hospes Puerta de Alcalá allows dogs (limit 1 per room) with a maximum weight of up to 33 lbs per pet. There's a fee of EUR 30 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Hotel Hospes Puerta de Alcalá?

As of Jun 3, 2023, prices found for a 1-night stay for 2 adults at Hotel Hospes Puerta de Alcalá on Jun 14, 2023 start from $254.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Hospes Puerta de Alcalá?

Valet parking is available for EUR 39 per day.

What time is check-in at Hotel Hospes Puerta de Alcalá?

Check-in is from 3:00 PM - anytime.

What time is check-out at Hotel Hospes Puerta de Alcalá?

Check-out is at noon.

Does Hotel Hospes Puerta de Alcalá provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of EUR 99 per vehicle applies.

Where is Hotel Hospes Puerta de Alcalá located?

Located in Salamanca, this luxury hotel is within a 10-minute walk of Puerta de Alcalá and Gran Via Street. Puerta del Sol and Plaza Mayor are also within 1 mi (2 km). Retiro Station is only a 3-minute walk and Banco de Espana Station is 7 minutes.




Rating 10 - Excellent. 440 out of 656 reviews" "
" "10 - Excellent 67%
Rating 8 - Good. 141 out of 656 reviews" "
" "8 - Good 21%
Rating 6 - Okay. 46 out of 656 reviews" "
" "6 - Okay 7%
Rating 4 - Poor. 22 out of 656 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 7 out of 656 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




2/10 Terrible


Disliked: Staff & service, amenities
Extremely bad management skills. The hotel is being offered as a 5 -star property when in fact it is only 3 stars: Breakfast is terribly administered, DO NOT book breakfast in advance. There was no one to take my order. They apologized and offered room service; but still, unacceptable for something they call 5 stars. Additionally, people at check in are not genuinely friendly. The first thing they asked me was if I wanted to pay 70€ extra per night to have a better view. They did not even consider the fact that I had Expedia VIP Access benefits. NOT GOING BACK. Superficial and badly administered property.
Stayed 1 night in May 2023

10/10 Excellent

Yee Ting Janette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff. Excellent location for restaurants and shopping, within 15 mins walk
Stayed 3 nights in Jan 2023

8/10 Good


Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the area nice, room fantastic, front desk had to wait for 30 min to check in...otherwise great..

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room

10/10 Excellent


Stayed 2 nights in Nov 2022

10/10 Excellent


Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property near everything.
Stayed 2 nights in Oct 2022

10/10 Excellent

Ana, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I travel to Madrid I will try to stay in this hotel.
Stayed 7 nights in Sep 2022

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities
New hotel close to elegant shops and restaurants
The hotel seems to be new but it looks like if they forced a hotel into an old apartments building so the adaptation is a little awkward. The bathrooms are very modern but the designer thought more in the esthetics than in functionality,
Stayed 3 nights in Oct 2022

2/10 Terrible


you advertise as 5 stars hotel and it is not it is a good B&B only so we did not stay and would like for you to reimburse my payment
Stayed 4 nights in Sep 2022

10/10 Excellent


Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location clean & the size of the room good all the stuff helpfull frindly .. especialmente in the reciption mr rouman
Stayed 3 nights in Sep 2022

General hotel information

Highly Rated Amenities
Beautiful Rooms & Nice Bathroom
Star Rating
Nearest Airport
Madrid (MAD-Adolfo Suarez Madrid-Barajas)
Plaza de la Independencia 3, Madrid, Madrid