Dear Ying, Thank you for posting such a positive review about your recent stay with us.Thank you so very much for highlighting our cleanliness, being fully aware that this is an aspect of primary importance for our guests. Once again, we thank you for sharing this valuable feedback with us and we hope to welcome you back soon. Best regards, Mónica Parra

Dear Fernando, First and foremost, thank you for sharing your opinion about your recent stay at lLUNION Alcalá Norte. For us, the main goal is to have our guest feel like home and make the most of the experience and when this is not the case we do feel the frustration that comes with it. Nevertheless, your comments are the base of our continous improvement and therefore we can only thank you to share them with us so to be able to put in place what needs to be done so to improve. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action. I truly hope to have the opportunity to welcome you back again, should you wish to do so, please do not hesitate to contact me personally so to handle your request. Best regards, Mónica Parra Manager

Dear Thomas, We greatly appreciate the time you spent to share your experience at our ILUNION Alcalá Norte Hotel with us and the Expedia’s readers. We appreciate your kind words towards our great facilities and friendly staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We hope to see you soon in your next visit to Madrid city, so we may welcome you with our best smile and make you feel at home. Best regards,

Dear Christian, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. Thanks once again for taking the time to let us know. Best regards,

Dear guest, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. Thanks once again for taking the time to let us know. Best regards,

Dear Miray, Thank you for sharing your feedback on your stay with us, our main goal being to ensure we keep on delivering unforgettable experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive opinions. We lament reading that our location, that you chose when making the reservation, was not convenient for you. We are aware that we are not a central hotel, but our team are on hand for any advice on the best way to visit the surrounding area. We are close to some centers of interest and we consider the hotel well connected to the center by direct bus line 28 to Puerta de Alcalá right in front of the hotel, and metro line 5 (Suanzes ), just 10 minutes walking. Thanks once again for taking the time to let us know. Best regards,

Dear Bassem, Thank you very much for your kind review and rating. It makes us incredibly happy to know you had such a nice experience in our hotel ILUNION Alcalá Norte. We are always looking to make our guests feel comfortable and at home. We will be delighted to host you the next time you visit Madrid! Cant wait to welcome you again!Best regards,

Dear Aqsa, We would like to thank you for the praising review you shared following your recent visit to our ILUNION Alcalá Norte Hotel and we are delighted to read that we were able to match your expectations!! Guest satisfaction and happiness is our main goal and there is no better reward for us than your positive feedback. Once again, thank you for your valued feedback and we hope to welcome you again whenever your travels bring you back to our city. Best regards,

Dear Diego,First of all, we would like to thank you for choosing us and recommending us to the rest of travelers of Expedia.com through this rating. We are thrilled to know that we were able to exceed your expectations in so many ways. Please, be sure, your words will keep us smiling during the whole week. Once again, thank you and we hope to have the opportunity to welcome you back many many times. Best regards,

Dear Leticia, The entire team is delighted to read such an amazing review about your recent stay, for us it will always be an honor to host you every time you visit our lovely city. Thank you so very much for highlighting our mediterranean gastronomy , being fully aware that this is an aspect of primary importance for our guests. We hope to have the opportunity to welcome you again on your next getaway to Madrid. Best regards,

Dear Jorge,On behalf of everyone in ILUNION Alcalá Norte, I would like to thank you for this review you have posted about our hotel. We are completely thrilled to know that you have enjoyed your stay with us. It definitely makes us start our journey with a boost of energy. We would like to thank you for highlighting your overall experience .We hope to welcome you back to our lovely city soon.Best regards,

Dear Erbin, We appreciate you took the time to share your experience with us. We are very joyful to read you consider us a great hotel. On the other hand, we regret that you felt our location was not exactly what you were looking for, our team are on hand for any advice on the best way to visit the surrounding area. I truly hope to have the opportunity to welcome you back for a second opportunity, Best regards,

Dear Mr. John, We would like to thank you for the review you shared following your recent visit to our ILUNION Alcalá Norte Hotel and we are delighted to read that we were able to match your expectations!! Guest satisfaction and happiness is our main goal and there is no better reward for us than your positive feedback. On behalf of all the team we hope to welcome you to our lovely city back soon! Best regards,

Dear Alfonso, Thanks for such a great review!We are thrilled to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do. We look forward welcoming you back soon in our beautiful city. Come back soon! Best regards,

Dear Lee, We would like to thank you for the praising review you shared following your recent visit to our ILUNION Alcalá Norte Hotel and we are delighted to read that we were able to match your expectations!! Guest satisfaction and happiness is our main goal and there is no better reward for us than your positive feedback. On behalf of all the team we hope to welcome you to our lovely city back soon! Best regards,

Dear Youness, Wow, we are speachless! Thanks for such a lovely review and your amazing words. We are thrilled to know that you enjoyed your stay with us! Your positive feedback will inspire our team to continue pursuing excellence in all that we do. We look forward welcoming you back soon. We miss you already! Best regards,

Dear Anibal, On behalf of everyone in ILUNION Alcalá Norte, I would like to thank you for this review you have posted about our hotel. We are completely thrilled to know that you have enjoyed your stay with us. It definitely makes us start our journey with a boost of energy. We would like to thank you for highlighting your overall experience, specially our location .We hope to welcome you back to our lovely city soon. Best regards,

Dear Orestes, WOW! Thank you so much for choosing us and letting us know about your recent experience in our Hotel ILUNION Alcalá Norte. We are thrilled by your lovely review, this is definitely the reason why we love our job :) Guest satisfaction is our number one goal and there is no bigger reward for us than archieving it. We are glad to read that the hotel was up to your expectations and you enjoyed the hotel facilities. Thank you once again for sharing your experience with us, and we look forward to welcoming you back soon! Best regards,

Dear Massoud, First and foremost, thank you for sharing your opinion about your recent stay at lLUNION Alcalá Norte. Your comments are the base of our continous improvement and therefore we can only thank you to share them with us so to be able to put in place what needs to be done so to improve. Thorough cleaning is an absolute must for us and we follow very strict protocols to guarantee satisfying results regarding hygiene and cleanliness in our hotels. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. I truly hope to have the opportunity to welcome you back for a second opportunity, should you wish to do so, please do not hesitate to contact me personally so to handle your request. Best regards,

Dear Pamela, Thank you very much for sharing this great review of your recent stay at ILUNION Alcalá Norte. We are thrilled that you have enjoyed our hotel ,and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Kind Regards,

Dear Robert,Thank you for choosing us for your stay at ILUNION Alcalá Norte and providing your honest feedback on Expedia.com. We are thrilled to know that we were able to exceed your expectations in so many ways. On the other hand, we are sorry that our location was not convenient for you. We are aware that we are not a central hotel, but we are close to some centers of interest and we consider the hotel well connected to the center by direct bus line 28 to Puerta de Alcalá right in front of the hotel, and metro line 5 (Suanzes ), just 10 minutes walking. I'm sorry we couldn't explain the transportation options in detail and I trust we can do it next time. Once again, thank you for your valued feedback and we hope to welcome you again whenever your travels bring you back to our city. Best regards,

Dear Teresa, First of all, thank you very much for sharing your review with us and the rest of the users. The opinions of our guests give us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. We follow a strict preventive protocol for cleaning , in addition smoking is forbidden in all our rooms. I hope you understand that this is an unusual situation.Rest assured that your feedback has been taken very seriously and was shared with the team for improvements to be made. Nonetheless, we still hope you have some positive memories left, and we hope you will give us the opportunity to redeem ourselves and welcome you back very soon. Best regards,

Apreciado José, Muchas gracias por dedicarnos parte de su tiempo en compartir a través de esta plataforma su magnífica valoración. Nuestro mayor objetivo es su satisfacción, crear recuerdos únicos y ofrecer un servicio de hospedaje cumpliendo con todas sus expectativas. Esperamos de corazón poder recibirle de nuevo en la que puede considerar su segunda casa en la capital. Un afectuoso saludo,

Dear Fernando, We greatly appreciate the time you spent to share your experience at our ILUNION Alcalá Norte Hotel with us and the Expedia’s readers. We appreciate your kind words towards our facilities and breakfast buffet as we strive to ensure a wide array of options to kickstart the day. We hope to see you soon in your next visit to Madrid city, so we may welcome you with our best smile and make you feel at home. Best regards,

Dear Hector, I would like to thank you for this review you have posted about our hotel. We would like to thank you for highlighting your overall experience . It definitely makes us start our day with a boost of energy. Also we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Please rest assured that your comments have been taken on board and revised by the entire Management team. We hope to welcome you back to our lovely city soon! Best regards,

Dear Catherine, Thank you for making our ILUNION Alcalá Norte your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia.We are really proud that our hotel perfectly met your lodging needs. Thank you again for this awesome review of your stay with us, we look forward for your next visit to our lovely city. Best regards,

Dear Kevin, Wow! First of all, we would like to thank you for having chosen our Hotel ILUNION Alcalá Norte for your stay in Madrid and for the time you devoted to give us feedback about your experience. Getting such a positive feedback from a guest means a major impact in the motivation of the team, and your recommendation to other potential guests through this rating is much appreciated. We look forward to welcoming you back to our lovely city soon! Best regards,

Dear Christine, Thank you very much for sharing this great review of your recent stay at ILUNION Alcalá Norte. We are thrilled that you have enjoyed our hotel and its location ,and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon. Kind Regards,

Dear Mardine, Thank you for posting such a kind review about your recent stay at ILUNION Alcalá Norte. We hope to welcome you back soon. We cannot wait to welcome you again! Best regards,

Dear Rayna, Thank you very much for sharing your opinion with the rest of the travellers through this platform. We are very much delighted to read we have managed to deliver you an amazing experience, going beyond your expectations. It was a real pleasure to welcoming you, and from this day forward ILUNION Alcalá Norte remains your home away from home. Kind regards from the entire team,

Dear Adriana, Thank you very much for sharing your opinion with the rest of the travellers through this platform. We are very much delighted to read we have managed to deliver you an amazing experience, going beyond your expectations. It was a real pleasure to welcoming you, and from this day forward ILUNION Alcalá Norte remains your home away from home. Kind regards from the entire team,

Dear Nastais,First of all, we want to thank you for the trust you have placed in Ilunion Alcalá Norte and for choosing us for your stay in the capital. Unfortunately, we know that your experience with us was not at all satisfactory, but we do not know why, since you do not provide any details or information about it. Likewise , we would have liked to know during your stay all those aspects that did not meet your expectations, as well as the points where you think we could have done better. This way, we would have tried to do everything possible to turn the situation around and prevent your experience from being so unsatisfactory. Again, we insist that any constructive information will be well received and will be taken into account for continuous improvement. We hope that you will give us the opportunity to welcome you back in the near future,the entire team will do their best to provide you with a memorable stay.Best regards,

Dear Milton, Thank you for choosing ILUNION Alcalá Norte for your recent visit and for taking the time to rate our hotel. We fully agree that a pool would be a great option for our guests to enjoy. Rest assured that your feedback has been taken very seriously and was shared with the team for improvements to be made. We hope you will give us the opportunity to welcome you back very soon. Best regards,

Estimado Abraham,Gracias por compartir con nosotros y con el resto de usuarios de esta plataforma su magnífica valoración! Esperamos de corazón poder volver a darle la bienvenida en su próxima escapada a la capital. Aquí con nosotros siempre tendrá una sonrisa de bienvenida esperándole! Un afectuoso saludo

Dear Jeremiah ,First of all, we would like to thank you for having chosen our Hotel ILUNION Alcalá Norte for your stay in Madrid and for the time you devoted to give us feedback about your experience. Getting such a positive feedback from a guest means a major impact in the motivation of the team, and your recommendation to other potential guests through this rating is much appreciated. We look forward to welcoming you back to our lovely city soon! Best regards,

Dear Jason, We greatly appreciate the time you spent to share your experience at our ILUNION Alcalá Norte Hotel with us and the Expedia’s readers. We appreciate your kind words towards our helpful and friendly staff . We do also thank you for your comments regarding our breakfast buffet as we strive to ensure a wide array of options to kickstart the day. We hope to see you soon in your next visit to Madrid city, so we may welcome you with our best smile and make you feel at home. Best regards,

Estimado Daniel,Gracias por compartir con nosotros y con el resto de usuarios de esta plataforma su magnífica valoración! Esperamos de corazón poder volver a darle la bienvenida en su próxima escapada a la capital. Aquí con nosotros siempre tendrá una sonrisa de bienvenida esperándole! Un afectuoso saludo,

Dear Michael, We would like to thank you for the praising review you shared following your recent visit to our ILUNION Alcalá Norte Hotel and we are delighted to read that we were able to match your expectations!! Guest satisfaction and happiness is our main goal and there is no better reward for us than your positive feedback. On behalf of all the team we hope to welcome you to our lovely city back soon! Best regards,

Dear Simon, we thank you for choosing our property for your stay in Madrid and for taking the time to share with us this positive feedback. Looking forward to welcoming you again at ILUNION Alcalá Nore, we send our kindest regards.

Dear Sally, Thank you very much for sharing your opinion with the rest of the travellers through this platform. We are very much delighted to read we have managed to deliver you a lovely experience, going beyond your expectations. It was a real pleasure to welcoming you, and from this day forward ILUNION Alcalá Norte remains your home away from home. Kind regards

Dear Rodolfo, Thank you for making us your choice hotel and for your constructive critics. We are extremely surprised by your impression about how you were treated at the hotel, as our team - and how much we all pamper our guests during their stay - is our strength, praised by the vast majority of people we host. The team and I are truly sorry that your stay did not meet the expectations that we set for ourselves to deliver to our guests and we will certainly use this feedback to review the areas that have been highlighted. Once again I would like to apologize and we hope that in the future you will have the possibility to revisit our property to experience a better stay. Best regards,

Dear Hovig, Thank you for choosing us for your recent stay at ILUNION Alcalá Norte and providing your honest feedback on Expedia. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent any issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to our lovely city. We will welcome you back with our best smile! Best regards,

Dear Britney, I would like to thank you for this review you have posted about our hotel. We would like to thank you for highlighting your overall experience . It definitely makes us start our day with a boost of energy. Also we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. Please rest assured that your comments have been taken on board and revised by the entire Management team. We hope to welcome you back to our lovely city soon! Best regards,