Ratings based on 567 Verified Reviews

4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by Tamara

You get what you pay for minus the four stars...

Posted Jan 10, 2017 on Hotels
The bathroom was not clean, there was hair on the floor and there was soap résidu in the shower. When taking a shower the water stagnated in the tub. The beds were extremely uncomfortable; it's obvious that these mattresses need to be replaced. Also, there was noise nuisance from the neighbors upstairs who were constantly moving furniture. Definitely NOT worth the four stars it's advertised under.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Tamara, We thank you for yor comments about Ilunion Pío XII in Madrid. They are very important for us. We apologize you for not meeting your expectations about facilites room. We take note to work hard with our teams and to improve. Thank you again for helping us to be better everyday. Our best regards. Juan A. García. Director Adjunto.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice renovated hotel, close to Subway.

Posted Jan 4, 2017
Pros: Connected to Subway station. A big Supermarket close to Subway station.
Cons: Small restaurant room. Maybe next year they will organize something for Christmas. By 9pm on Dec. 25 they closed the restaurant. Nothing special.
Location: Located close to bus station and Subway Line 9.
Stayed 12 nights at this hotel. Hotel Staff was friendly. Room Cleanliness was ok every day.
Comment from Hotel Management
Jan 4, 2017 by Juan A. García. Director Adjunto. , Hotel Management
Dear Nick, Thank you for your comments about Ilunion Pío XII in Madrid. We are glad that you had a nice stay with us and we take note to improve. Thank you again and we hope to see you very soon. Our best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

It's all you need in Madrid.

Posted Dec 9, 2016
Pros: Location and service.
Cons: I thought the mattress on a bit hard. My wife liked it but I prefer it softer.
Location: 10 min walk to a metro station that takes you straight to the center. Safe and quite area. Also close to the airport.
Very impressed with our room on 6th floor. Hotel is modern and clean. Heated wooden floors. Lots of space and a balcony. The restaurant is very nice and the burger was amazing!
Comment from Hotel Management
Dec 9, 2016 by Juan A. García. Director Adjunto. , Hotel Management
Dear Jon, Thank your your comments about Ilunion Pío XII in Madrid. It is a pleasure for us to meet all your expectations. We hope to see you again very soon. Our best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 17, 2016
Had an excellent experience. Room was clean and spacious and staff incredibly polite and helpful.
Comment from Hotel Management
Nov 17, 2016 by Juan A. García. Director Adjuntoo, Hotel Management
Dear Francesca, Thank you very much for your comments about Ilunion Pío XII in Madrid. We are glad that you had a nice stay and we hope to see you again in our hotel. Our best regards. Juan A. García.
3 out of 5
by A verified traveler from SEOUL, KOREA REPUBLIC OF

Normal hotel close to Barcelona Sants

Posted Nov 17, 2016
Pros: Close to Barcelona Sants and Sants estacio.
Cons: There was no room upgrade or VIP services for Expedia gold member
Location: I couldn't find any near the hotel but there's subway and train station near by.
I arrived at Sants Barcelona by Renfe AVE from Madrid. So, at first, I liked the location cause it was not far from the station. However, there was no such VIP services.
Comment from Hotel Management
Nov 17, 2016 by Juan A. García. Director Adjunto. , Hotel Management
Dear Jaheun, Thank you for your comments about Ilunion Pío XII in Madrid. We are glad that you liked the hotel and we apologize you for the vip Expedia service. We check it to improve this aspect. Thank you again for helping us with you opinion and our best regards.
5 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Comment from Hotel Management
Nov 13, 2016 by General Manager, Hotel Management
Dear client, Thank you very much for your opinion about Ilunion Pío XII in Madrid. We hope to see you again with us. Our best regards. Juan A. García. Director Adjunto.
2 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
poor wifi
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Dear Sir, Thank you for your comments about Ilunion Pío XII in Madrid. We apologize you about the wifi service. We will check it because we have good connection. Thank you again for helping us to improve and our best regards. Juan A. García. Director Adjunto.
5 out of 5
by A verified traveler

Posted Nov 2, 2016 on Hotels
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Estimado cliente, Muchas gracias por opinar sobre Ilunion Pío XII de Madrid. Un placer cumplir sus expectativas y esperamos tenerles de nuevo con nosotros. Un cordial saludo. Juan A. García. Director Adjunto.
5 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear Sirs, Thank you very much for your opinion about Ilunion Pío XII in Madrid. We hope to see you again in our hotel. Our best regards. Juan A. García. Director Adjunto.
3 out of 5
Recommended
for Everyone
by A verified traveler from England

Nice hotel

Posted Oct 18, 2016
Clean and decent hotel, with good bus access to go to centre of Madrid via bus 150 bus stop just outside hotel. Comfortable and felt safe during my stay with young kids. There's a cafe, bar and restaurant on site. Good free wifi access. Friendly and helpful, English speaking staff.
Comment from Hotel Management
Oct 18, 2016 by Juan A. García. Director Adjunto. , Hotel Management
Dear client, Thank you for your comments about Ilunion Pío XII in Madrid. We are glad that you had a very nice stay and it is a pleasure to meet all your expectations. Thank you again and our best regards. +