Ratings based on 835 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 24, 2017
Nice hotel, clean rooms, historic building with high ceilings, in the middle of it all. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic location

Posted Jul 24, 2017
Only drawback was the hotel was a bit hard to find. It is in the heart of a busy Plaza Callan, our taxi driver did not know how to get to the front of the hotel. Otherwise, it was a great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Salvador

Beutiful hotel close to EVERYTHING in old Madrid

Posted Jul 20, 2017
Pros: Everything
Cons: Could have handicapped bathing chairs
Location: Restaurants, shops, sightseeing. Recomend " El Cucurucho de Mar" seafood Restaurant.
Everything was excellent. Perfect location. Helpful and friendly staff. Delicious breakfast worth every penny. Beatiful and elegant building...it was the first US embassy. Very cozzy atmosphere. It was a lot better than I expected. Would definettly come back if I have the chance. Recommend 100 percent.
3 out of 5
by A verified traveler from Toronto

Central Hotel, but nothing special

Posted Jul 17, 2017
Pros: Location was great, close to Palacio Real
Cons: the rooms could use an update
Location: Palacio Real, Gran Via, Plaza Mayor, Puerta del Sol
Outdated drapery and carpeting made the room look very last century. Bathroom was renovated but toilet had yellow water that looked gross. Mixed reviews of staff. Some helpful, some less so.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great deal

Posted Jun 5, 2017
Pros. Location ! Location! Breakfast is excellent Good water pressure in the shower Value for the money Cons. Hotel staff is not very fluent in English. The carpeting in our room was in pretty bad shape and should have been replaced a long time ago. Taking caution in the shower with the European half door style
4 out of 5
Recommended
for Everyone
by A verified traveler from calif

Great location, but front desk staff lacking

Posted May 22, 2017
You can't beat the location. Breakfast is great. The front desk staff needs better training on how to welcome guests. No explanation were offered on facilities usage, breakfast location and times. They didn't seem to care that you were there. At the end of our stay they didn't even ask how everything was. Not sure if it's a language issue but inexecuble.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Madrid Hotel

Posted May 20, 2017
Pros: Good location and breakfast.
Cons: The bathroom would benefit from the removal of the bidet and the bath and the addition of a walk-in shower.
Location: Handy to transport, restaurants and interesting sites.
Stayed for five nights. Location is good for transport, shops and plenty of restaurants. Room was small but OK with pretty much all you would expect. However, the shower is in a bath in a cramped bathroom and was potentially dangerous. There was a requirement to negotiate the toilet and a bidet plus a half screen on the bath to have a shower. Breakfast is good. Overall, the bathroom would benefit from the removal of the bidet and the bath and the addition of a walk-in shower.
4 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool England

Good situation in Madrid close to centre.

Posted May 6, 2017
Comfortable and clean hotel on a quiet square. Good breakfast. Staff very courteous and helpful Good experience. Found Madrid to be very ditry city'
5 out of 5
by anup

Great location and good hotel for the price

Posted Apr 22, 2017 on Hotels
Fantastic location. Very central. Excellent hotel too. Great service from all. Value form money and recommend it. Just few minutes from Gran Via and few minutes from all the restaurant and bar area near plaza Santa Ana.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montréal,

Perfect location

Posted Apr 17, 2017
The hôtel is perfect, but the highlight is the location. You can walk everywhere and in two days we could see a lot. Restaurants and nices " terrasses " all around. We enjoyed our stay at the hôtel and in Madrid. Jocelyne L.