Ratings based on 2,426 Verified Reviews

4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Adequate

Posted Jul 11, 2017
Room was not as large as the pictures had shown and brown is never a good colour for a bathroom suite. Bath very small. The waiters and chef at the hotel restaurant clearly didn't understand 'vegetarian' even though I explained 3 times "no meat or fish", the pasta came in a fish sauce and the salad had tuna ("it's only tuna - that's vegetarian!"). Disappointing end to the holiday. The massive saving grace is the location - 2 minutes from Puerta del Sol, loads of shops, eateries, bars and buzz. There's even a taxi rank right next to the hotel for easy travel back to the airport. Definitely go into the Plaza del Carmen right next to the hotel to eat of an evening, excellent food, great atmosphere. And they know what a vegetarian is......
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and excelent location.

Posted Jul 11, 2017
Perfect for first-timer visitor. Close to metro stations, Gran Via and many main attractions.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Hot City

Posted Jun 29, 2017
The location is perfect. Almost everything you need to see or do is at walking distance. Very nice and helpful staff. The only bad thing about the hotel are the carpets in the room. They are stained and old.
5 out of 5
Recommended
for Everyone
by A verified traveler

location is great. Right at the heart of Madrid

Posted Jun 25, 2017
Pros: Nice Staff always willing to help.
Location: At the heart of Madrid at Puerta del Sol. Near Royal Palace, Plaza Espana
Love the location at Puerta del Sol. So convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, Puerto Rico

This is my second stay in Liabeny Hotel.

Posted May 31, 2017
Service was excellent. Close to Gran Via, Plaza del Sol, and also my room was very nice and confortable. I have to thanks all the employees for been so helpfull. I'm making plans to go next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Alberta

Hotel had old character feel. Best location.

Posted May 16, 2017
Pros: Location
Cons: Update rooms
We walked everywhere. The area was vibe rant, and exploding with activity.
5 out of 5
Recommended
for Everyone
by A verified traveler from stoke

Central hotel

Posted May 6, 2017
Lovely hotel very clean but no tea/coffee making facilities in the room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Okanagan, BC Canada

Great location within sites and shopping areas.

Posted May 5, 2017
Clean, modern hotel in safe central tourist area. Walked to all attractions and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney AU

Best location

Posted May 4, 2017
Highly reccomended this hotel. Central location close to everything
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted May 4, 2017
Staff seem a little "stiff" and uninterested but the hotel is clean, comfortable and in a great location.