Lake

Reviews of Hotel Madrid Torrejón Plaza

2 out of 5
Hotel Madrid Torrejón Plaza
Avenida Constitución 21, Torrejón de Ardoz, Madrid

Reviews

7.8

Good

Rating 10 - Excellent. 56 out of 197 reviews" "
Rating 8 - Good. 82 out of 197 reviews" "
Rating 6 - Okay. 37 out of 197 reviews" "
Rating 4 - Poor. 11 out of 197 reviews" "
Rating 2 - Terrible. 11 out of 197 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was hotel to serve purpose of being near airport but would not want to stay longer than a night. It was very welcoming and clean
Stayed 1 night in Jan 2024

8/10 Good

eduardo

Liked: Cleanliness
Stayed 4 nights in Dec 2023

6/10 Okay

Catherine

Traveled with family
Liked: Staff & service
The hotel was ok, I stayed for two nights. the pretty lights showing on the picture outside the building was never on, the room looked clean but I found two different hair type in the bathroom, there was mold on the edge of the bathtub, the room they gave me was not the same one I chose when I paid online, but because I was too tired and similar I didn’t say anything, the hallway doesn’t have a rug so you could hear people walking and rolling suitcases in the middle of the night, The area was nice very close to the train and buses, has a supermarket nearby and plenty of places to eat around but I wouldn’t stay at this hotel again
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It serves its purpose of staying somewhere while you travel in Madrid. Nothing fancy.
Stayed 3 nights in Oct 2023

6/10 Okay

Ana

Stayed 1 night in Sep 2023

8/10 Good

nagaraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Metro station is near.
Stayed 3 nights in Oct 2023

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Served It's Purpose
The hotel was a great location to be in close proximity to a close friend and his family living in T d A. That was the primary reason for choosing this hotel. The room was very small, and with our four bags of luggage and the room's scant closet and storage space, we were cramped and on top of each other. Cleanliness of the room was fine. Breakfast was on the weak side. This would be the perfect hotel for those who travel light.
Stayed 2 nights in Sep 2023

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable stay..
Very friendly staff.. Felt confortable there..
Stayed 1 night in Sep 2023

2/10 Terrible

Vital

Disliked: Cleanliness, staff & service
Nothing at all
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
No WiFi
Stay here only if you don't need WiFi. Perfect service but the staff never shared the correct password. Constantly saying the WiFi wasn't working when clearly they just don't give people the correct password for some reason. Very annoying.
Stayed 6 nights in Mar 2023

8/10 Good

MOSHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice and centric. Staff is freindly and helpful. Good breakfast. Recomended
Stayed 1 night in Dec 2022
Response from María Pérez - Dpto. Recepción. on Jan 5, 2023
Dear Moshe, thank you for your kind comment to us, we really appreciate it. We are glad you enjoyed your stay with us, and we hope to see again, maybe this new year, for whom we wish you all the best.Best regards,

10/10 Excellent

Paata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay, they speak good English , good breakfast , very nice and helpful Custumer service
Response from María pérez - Dpto. Recepcion on Jan 5, 2023
Dear Paata, thank you very much for your comment and your beautiful words for us, we really appreciate it. We hope to see you really soon.Happy new year!Best regards,

8/10 Good

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from RECEPCION on Nov 1, 2022
GRACIAS POR SU COMENTARIO

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access, just a short walk from trains. Helpful staff. Adequate room. Nice village.
Stayed 1 night in Sep 2022
Response from RECEPCION on Nov 1, 2022
GRACIAS POR SU COMENTARIO

8/10 Good

carmen

Stayed 1 night in Oct 2022
Response from Recepción on Oct 7, 2022
Muchas gracias por su valoración!Un saludo y hasta la próxima

8/10 Good

kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed walking around the town having a few drinks and getting some tapas
Stayed 1 night in Sep 2022
Response from RECEPCION on Nov 1, 2022
GRACIAS POR SU COMENTARIO

6/10 Okay

Gabriela

Traveled with group
Liked: Cleanliness, property conditions & facilities
Visiting Madrid
The hotel was nothing special. It was the basic need for a holiday where we were mostly out of the hotel. Close to the train station that got us in Madrid for all other train connections in less than 30 min.
Stayed 6 nights in Jun 2022

2/10 Terrible

Luz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nunca me quede ahí tuve que irme a otro hotel, olía horrible el cuarto y el hotel no es nada de lo que muestran en las fotos. Horrible
Stayed 1 night in May 2022

10/10 Excellent

Rony, Woodbridge

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with the hotel service. Everyone was friendly!
Stayed 4 nights in Apr 2022
Response from reservas on Jun 1, 2022
Gracias por su comentario.

6/10 Okay

Nigel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Do not stay here if you are visiting Madrid, it is 40 minutes on a train. Torrejon has limited facilities, a few bars, local shops and near to the airport. Get the 824 bus for the airport, €2.60 single ticket. It takes 20 minutes. Next to the hotel is a bar called Liberty, friendly staff ( Jose ), cheap drinks and tapas. Hotel is a 2*, basic facilities, clean room and breakfast that was good value. Staff very friendly.
Stayed 3 nights in Apr 2022
Response from reservas on Jun 1, 2022
Gracias por su comentario.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with the train station directly across the road to get into central madrid.
Stayed 2 nights in Feb 2022
Response from RECEPCION on Mar 17, 2022
GRACIAS

10/10 Excellent

Javier Rosas del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient from short trips.
Stayed 1 night in Feb 2022
Response from Hotel on Feb 19, 2022
Muchas gracias por su comentario, un saludo!

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from Recepcion on Mar 11, 2020
Muchas Gracias

4/10 Poor

Marsha, Santa Ana, Costa Rica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The entire ad on Expedia for this property was very deceptive and misleading. The picture does not depict the actual hotel. The hotel occupies only a small portion of this building. Entrance/Lobby is located in the right side of this building. Small narrow entrance and hidden in the middle of a strip center between two small takeout restaurants. Hard to find and no on street or short term parking. The desk clerk, Laura was very sweet and pleasant and extremely accommodating. The most pleasant experience of our stay. We were two couples traveling together. Our rooms were located on the 2nd floor and there was an elevator. The halls were very narrow and dark. A little scary had I been checking in alone All lights were on timers and didn't work very well. Our rooms had electronic keys that also operated the electricity and lights in each room. Air conditioning was advertised. However, the room was hot and the thermostats were taped off. All the air was controlled from the front desk. Needless to say, our rooms were very hot, resulting in an uncomfortable nights stay. The windows opened to a juliette type balcony over a very busy street below. We were able to open the window but, the traffic noise and street crossing beeps made it unable to sleep. The room was basic and clean. Hot water, towels and bath toiletries were good. The room was dark as there were two lamps with burned out light bulbs.
Stayed 1 night in Oct 2019

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We stayed one night. The room was fine and we got the bus to the airport which saved us 40euros.
Stayed 1 night in Oct 2019

8/10 Good

C.D, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modernized room very spacious bathroom. Bed was too springy and squeaky. Walls too thin
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Es cerca al tren y a restaurantes. Los empleados muy amables. La cama fue muy incómoda y el cuarto muy pequeño y húmedo.
Stayed 1 night in Sep 2019

10/10 Excellent

Munish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Torrejon
Basic hotel with all needed for a work stay. Good location reasonable rates plenty in the immediate area means you don't really need many facilities at the hotel. Clean and comfortable room. Great selection continental breakfast.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Nothing I liked about it, it had no facilities for drinks in the room, had to keep asking for more towels, the view out the window was steptoes yard
Stayed 7 nights in Mar 2019
Response from Christopher on Apr 1, 2019
Gracias por su opinion, tomaremos nota para seguir mejorando y disculpa las molestias causadas. Un saludo.

8/10 Good

Denzil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Hmtp on Dec 4, 2018
Muchas gracias

8/10 Good

Joyce, Atlanta,Ga

Liked: Cleanliness, property conditions & facilities
It was very leasant except that the toilet ran on loudly all night long and there was no way to shut off the water that I could see
Stayed 1 night in Oct 2018
Response from Hmtp on Dec 4, 2018
Muchas gracias

10/10 Excellent

Marbin, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great over all. Just the air can’t be control.
Stayed 3 nights in Oct 2018
Response from Recepcion on Oct 30, 2018
Muchas gracias. Un saludo

6/10 Okay

Glenn

Liked: Cleanliness, staff & service
Not the best or worst to stay at ... just OK
It was not the best or worst place to stay, it was just Ok to stay at for the night. Pictures posted for this hotel are not accurate. Rooms with balcony to the main street are noisy. They cut the air conditioning off so it was uncomfortable to sleep on a hot room. Breakfast had no variety to choose ... They could improve that. Also, they are locatted way far from Madrid Adolfo Barajas Airport and taxies charge high to get to and from the hotel ... they could either offer a discount rate or have their own shuttle. In front of Torrejon Plaza there is another one with better amenitties and for the same price.
Stayed 1 night in Oct 2018
Response from RECEPCION on Oct 24, 2018
THANK YOU

4/10 Poor

Rita

Disliked: Cleanliness, property conditions & facilities, room comfort
Problems with Hotel
We requested non-smoking rooms and both rooms were smoking rooms. We were advised there were no "non-smoking" rooms available. The single room had a broken toilet.
Stayed 1 night in Oct 2018
Response from Recepcion on Oct 26, 2018
Muchas gracias por su comentario, tomamos nota. Un saludo

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at check in was very courteous and fast. The room was clean however the bath tub in the bathroom had moldy spots. The bed was uncomfortable for me, it woke me up a few times during the night. Breakfast was tasty with a selection of fruits, bread, pastries, cereal, ham, cheese, coffee, tea and juices. It would have been nice to have fresh cut veggies along with the cold cuts.
Stayed 1 night in Jul 2018
Response from HMTP on Aug 9, 2018
Thanks for this comment. Hope see you again

8/10 Good

John, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night for early flight out of Madrid. Very convenient location. Nothing overly special but it served our needs very well. Friendly staff. Nice Peruvian restaurant just down the street - - great food reminiscent of Lima.
Stayed 1 night in Jun 2018
Response from HMTP on Aug 9, 2018
Thank you!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay here. Easy location to get to airport. AC worked well
Stayed 1 night in Jul 2018
Response from HMTP on Aug 9, 2018
Thanks!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable hotel close to transportation
Good location next to the train station, 45min away from downtown Madrid. Free parking by train station.
Stayed 4 nights in Jun 2018
Response from RECEPCION on Jun 21, 2018
GRACIAS

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I had ever stayed at.. Terrible beds and the staff was rude!!
Stayed 1 night in Jun 2018
Response from RECEPCION on Jun 21, 2018
GRACIAS

8/10 Good

Martin, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 2 nights in Jun 2018
Response from Héctor Domínguez on Jun 13, 2018
Thanks for your opinion. Glad to meet you too!

10/10 Excellent

DP, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Cozy Hotel
At such a Affordable price It's the Best 4 Starvation Hotel I Lived in LOCATION is Big Plus ... Bus number 824 ..drops You Straight ftom Airport y HOTEL Front Entrance. .. Great WIFI NICE Breakfast Nice clean and Spacious Rooms Bathrooms were Super CLEAN AND Very Spacious too... The STAFF at the Hotel Reception Was very Helpful & Cooperative... ----------- - - - - - - - - - - Being ftom America and Travelled To 45 Countries Worldwide. . I can say this was one of the Nicest Hotel I stayed at .. Loved my Stay here
Stayed 3 nights in May 2018
Response from Héctor Domínguez on Jun 10, 2018
Thanks for for comments. We want to give you all best of us every day. Have a nice day and hope see you again soon!

6/10 Okay

Lisa, Colorado, USA

Liked: Staff & service
Not as advertised
Room was very small. Smelled of cigarette smoke. The elevator (which we liked to use) made a horrible sound that echoed into the room all night. Very noisy at 10 pm, so we called reception who came up to say there was no noise.... Incredibly the noise that kept us up ended shortly thereafter. We found an excellent tapas bar in the little mall at the train station down the street. Score! Parking was underground & secure, that was nice.
Stayed 1 night in Mar 2018
Response from Borja, reception. on Mar 18, 2018
We apologise for any inconvenience caused but not all depends on us but the behavior of other guests. In our country make noise is allowed until midnight (it's part of our culture) but we are so sorry about your experience here. Best regards.

8/10 Good

Sascha Wexø Duvall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from HMTP on Jan 4, 2018
Thank you!

8/10 Good

Diana, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff!
My trip wasn’t going so well up until staying at this property. The staff was beyond helpful and accommodating, taking personal interest in my well-being. I’m horrible with names, but every single person that I encountered were wonderfully nice. The rooms were clean and spacious, the views that I had weren’t so bad either! I look forward to staying at this property again!
Stayed 1 night in Nov 2017
Response from HMTP on Dec 7, 2017
Thank you very much for your comment. We are happy that your stay was pleasant. a cordial greeting

4/10 Poor

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor sound proof
The staffs there are very friendly.The room is spacious, tidy and clean.The wifi is great.However, the sound proof is really poor.I can even hear people's coughing sound.I remembered a night I was really tired.However, a couple made loud sound while they are in doing something in the midnight.It interrupted my sleep.Even though I was wearing headset, I still able to hear their voice....I wouldn't recommend someone who is difficult to fell asleep as I don't think you could sleep well there....Except the hotel is not so busy......
Stayed 3 nights in Oct 2017
So sorry about the inconvenience

8/10 Good

enjoy

Liked: Cleanliness, staff & service
Pleasant bustling location out of big city
What the other reviewer said about getting to the hotel from the airport is on target. We came into Madrid airport the day before our flight back to the US. We made the mistake of taking a cab to the hotel (30E) when we could have taken a bus that stops 2 easy blocks away (green bus #824 if I remember correctly--phone hotel & ask). Check in was easy & room clean. Quite satisfactory for our overnight stay. After we each had a relaxing hot bath, we strolled around the area, which is populated by working people rather than the tourist neighborhoods of big cities. Had a delicious meal, near the top of the list for our vacation, when tapas offering restaurants.
Stayed 1 night in Sep 2017
Response from Equipo HMTP on Nov 12, 2017
Thank you so much for your comment, we are happy you enjoyed your stay here with us, we hope to see you again, best regards

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
I was only staying the night so I could fly out of Madrid, but the room served its purpose. The air conditioning worked well, I was actually freezing when I woke up in the morning! The staff was very friendly. The hotel is on a busy street and it was a bit noisy though. They should add a mini-bar to the rooms. It was the first hotel in Spain I had been to that didn't have one and the only one where I really wanted one--I had been travelling all day and had to get up early to travel the next morning so I didn't have time to get dinner. I would have gladly paid outlandish prices for some cold water and a snack had it been offered!
Stayed 1 night in Jun 2017

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel outside the city; close to train & taxi
This is a nice hotel in a town outside the city center of Madrid. I originally booked it because hotels.com showed that it had an airport shuttle. It does not have an airport shuttle and that has been removed from the website, just not before I booked the hotel because of a shuttle... The positives of this hotel are first it's proximity to the train station and taxi stand. You are literally across the street from both. The neighborhood also has restaurants and supermarkets and feels safe. The hotel has great water pressure and very hot water. The breakfast is good and runs until 11. The staff is very friendly and speaks English. One negative is the location relative to the airport. If the airport is at 12 on a clock, the hotel is at 3. But with public transport, you have to go from 3, 4, 5, 6, 7, 8, 9, 10 & 11 to reach 12. You can get there direct with a taxi, but it costs over $25 Euros one way. Another drawback for me was the temperature. The rooms have an AC control panel, but I'm from South Florida and I know AC temps. The room did not cool below 79 degrees F at any time (across 4 days in 2 rooms). Since it was May, the nights were nice and I could leave the balcony doors open. But if it had been hot at night, it would have been very uncomfortable in the room with that inadequate AC. Also a nice Turkish takeaway right next door. Chicken pita with chips and soda for $5.50 Euros. Great value. Just a bit warm and far from city and airport via public transport.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, It has a metro station a nd a taxi station very close