Ratings based on 162 Verified Reviews

3.9 out of 5
75% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from London

Not nice place and lot the trucks and vans

Posted Oct 21, 2017
Pros: Not enough good staff are unable to services for the breakfast and dinners at the evening
Cons: Need improvement services and good staff and good services for the restaurant.
Location: Good transportations are okay access
I look not place all trucks and vans are not right place and business local for vegetables and business fooods at the complanyn
Comment from Hotel Management
Oct 27, 2017 by fernando, Hotel Management
Thanks and Regards
3 out of 5
by A verified traveler from Costa Rica

No A/C, book only if rent a car

Posted Aug 26, 2017
The hotel is nice, the installations are fine, but the AC does not work, and they know but do no provide any work around or solution to it. Breakfast is not good. You can only from and to if you rent a car
Comment from Hotel Management
Aug 30, 2017 by Fernando., Hotel Management
Dear customer, you have two bus lines at your disposal that connect with metro line 3, direct to the center of Madrid. On the other hand, when a customer has a problem with the room there is always the option of the change whenever the request is made in time. Thank you very much and Best Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor

Nice friendly hotel

Posted Jul 17, 2017
Pros Friendly hotel staff Easy check in and out Value for money Clean and well kept room and reception The room was air conditioned It has a fridge to store and cool drinks. Cons It's outside of the main area of Madrid. No mini bar but there is a vending machine in reception Things to be aware of It costs between €18-€25 in an Uber to and from the SOL (centre of Madrid) The hotel is in a trading estate and has a security checkpoint If you don't smoke, ensure you request a non smoking room on a non smoking floor
Comment from Hotel Management
Jul 25, 2017 by fernando, Hotel Management
Thanks and Best Regards,fernando.
4 out of 5
by Chris

Lovely hotel

Posted Jul 4, 2017 on Hotels
Great hotel, lovly room really relaxing beds in a quiet area, only thing was you have to get a bus to the nearest metro but apart from that it was fab!
Comment from Hotel Management
Jul 25, 2017 by mercader, Hotel Management
Thanks and Best Regards, Fernando.
5 out of 5
by George

Hotel Mercader

Posted Jun 4, 2017 on Hotels
Lovely hotel with very helpful staff. A bit out of the way for Central Madrid, but with the taxi being about €12, definitely worked for me.
Comment from Hotel Management
Jun 12, 2017 by mercader, Hotel Management
Thank you for staying at Hotel Mercader! We are very concerned about making our guests' stay as pleasant as possible, so we appreciate your comments and look forward to seeing you again.
5 out of 5
by A verified traveler from madrid

Nice hotel but not in the city

Posted May 16, 2017
They clean the room but they don't change bed sheet
Comment from Hotel Management
May 21, 2017 by Fernando., Hotel Management
Thanks for comming, Bes Regards, Fernando.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth

Nice hotel.

Posted Apr 21, 2017
Lovely Hotel although out of town and on a distribution site. It's a lovely hotel with lovely big rooms and comfortable beds. The hotel although out of town has 2 buses t32 and 130 which serve the area but stop after 11pm. The hotel was clean and modern. Wifi is free to use and fairly quick.
Comment from Hotel Management
May 21, 2017 by fernando, Hotel Management
Thanks for comming, Best Regards, Fernando.
4 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
¡Gracias por alojarse en el hotel Mercader! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios y esperamos volver a verles.
4 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Very nice costumer services
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you so much, Best Regards, Mercader Team.
4 out of 5
by A verified traveler

Cheap and adequate

Posted Sep 14, 2016 on Hotels
Originally hard to locate as in middle of industrial estate. Seems like a gated community as had to show hotel reservation in order to get in. Breakfast was fine. Room was nice but had two single beds pushed together so was a gap in middle. Hotel was clean and tidy and spoke English. Close enough to Madrid to go into the town for the day. Was 15 euro to uber into town.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Thanks and Regards,