Standard Double Room | Terrace/patio

Reviews of Hotel Nuevo Boston

4 out of 5
Hotel Nuevo Boston
Avenida de Aragon 332, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 727 out of 1181 reviews" "
Rating 8 - Good. 287 out of 1181 reviews" "
Rating 6 - Okay. 94 out of 1181 reviews" "
Rating 4 - Poor. 49 out of 1181 reviews" "
Rating 2 - Terrible. 24 out of 1181 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I would give this place 5 stars except the entire lobby and restaurant smelled of some kind of incense or air freshener that is cloying and bothered my sense of taste and allergies. Please do away with this. Many people are sensitive to scents.
Stayed 1 night in Mar 2024

6/10 Okay

Rolando, WELLINGTON

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioner did not work properly. Hôtel Ford not have wake up service matress was not good
Stayed 1 night in Mar 2024

2/10 Terrible

Raquel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There has been a leakage in the roof originating from the upstairs bathroom, resulting in an unpleasant odor permeating the rooms. A/C wasn’t working and they had no idea when was going to be fixed
Stayed 1 night in Mar 2024
Response from Room Division Manager on Mar 26, 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Ena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The restaurant staff was a little lost. The rest the hotel is very accommodating, with transportation to the airport.
Stayed 1 night in Mar 2024
Response from Room Division Manager on Mar 26, 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable hotel. Great bed, staff were really nice
Stayed 1 night in Mar 2024
Response from Room Division Manager on Mar 26, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

2/10 Terrible

Leonid

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
this hotel should not be in business.
Stayed 2 nights in Mar 2024
Response from Room Division Manager on Mar 22, 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic team and food. Rooms were very nice.
Stayed 1 night in Mar 2024
Response from Room Division Manager on Mar 17, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Down the street from a big mall. We also loved that they had a shuttle going to and from the airport.
Stayed 1 night in Mar 2024
Response from Room Division Manager on Mar 11, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost effective and close to the airport
Stayed 1 night in Mar 2024
Response from Room Division Manager on Mar 11, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

maram

Liked: Cleanliness, staff & service, property conditions & facilities
Gym is small and not great, restaurant options are very limited and the keys system is very old and not functional. Staff however are very nice and helpful especially David in the restaurant, rooms are nice and big and beds are very comfortable
Stayed 3 nights in Mar 2024
Response from Room Division Manager on Mar 11, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Room Division Manager on Mar 11, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Room Division Manager on Mar 11, 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

10/10 Excellent

Elizabeth, Fairfax

Stayed 1 night in Mar 2024
Response from Room Division Manager on Mar 26, 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

2/10 Terrible

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Except for one person, the staff was unhelpful and at times rude.
Stayed 1 night in Feb 2024
Response from Room Division Manager on Mar 3, 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport with free shuttle. There were three of us and we got a room with three comfortable beds
Stayed 1 night in Feb 2024
Response from Room Division Manager on Mar 3, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Good shuttle
Stayed 1 night in Feb 2024
Response from Room Division Manager on Feb 27, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

leoni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very clean and comfortable. Didnt feel lik there was much around the area but also not to far from everything via uber
Stayed 2 nights in Feb 2024
Response from Room Division Manager on Feb 27, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Aisha

Liked: Amenities
Staff were very friendly
Stayed 2 nights in Feb 2024
Response from Room Division Manager on Feb 27, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Katja

Liked: Property conditions & facilities
As expected
Stayed 1 night in Feb 2024
Response from Room Division Manager on Feb 27, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent service
Stayed 1 night in Feb 2024
Response from Room Division Manager on Feb 27, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

4/10 Poor

Shaun

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Room Division Manager on Feb 20, 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

6/10 Okay

Heylin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Room Division Manager on Feb 18, 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and staff but not super convenient.
Stayed 2 nights in Feb 2024
Response from Room Division Manager on Feb 16, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

6/10 Okay

abdelmajid

Liked: Cleanliness
Food could be better
Stayed 1 night in Dec 2023
Response from Room Division Manager on Feb 15, 2024
Dear customer,We thank you for your time, as it always help us improve. We keep working to make you feel at home.Given the rating you have granted us, we understand we have not meet your expectations. We kindly ask you to let us know in which aspects we failed to do so, as our goal is to see the areas in which we can improve to be better. Kind regards & and thanks in advance

10/10 Excellent

Farley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Nov 2023
Response from Room Division Manager on Feb 15, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Starla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was nice walkable to malls with shopping and food
Stayed 1 night in Feb 2024
Response from Room Division Manager on Feb 15, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Nashira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Room Division Manager on Feb 15, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

6/10 Okay

DOUGLAS, Hamburg

Business traveler, Traveled with family
Liked: Staff & service
Decent hotel. A little dated. Needs upgrades
Stayed 3 nights in Dec 2023
Response from Room Division Manager on Feb 7, 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Room Division Manager on Feb 7, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
The airport shuttle was great
Stayed 1 night in Jan 2024
Response from Room Division Manager on Feb 7, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 31, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

MICHAEL, DORAL

Stayed 1 night in Dec 2023
Response from Room Division Manager on Jan 30, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

4/10 Poor

Hayder

Disliked: Cleanliness, property conditions & facilities
Their beds mattresses condition was so bad
Stayed 2 nights in Jan 2024
Response from Room Division Manager on Jan 30, 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Francesco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 22, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Nice Hotel
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 22, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

adel, Calgary

Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 19, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Bitania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Room Division Manager on Mar 3, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

4/10 Poor

Hanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Convenient airport transfers and friendly and professional staff all around. Unfortunately my room/bed smelled like years of smoking cigarettes, it was disgusting and couldn’t sleep. This was a short stay for a lay-over, was too tired to ask to change rooms.
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 17, 2024
Dear customer, Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our General Manager know about your feedback, we apologize. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice, clean and convenient place to stay for the night.
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 17, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

RICELINA

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Dec 2023
Response from Room Division Manager on Jan 17, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

PAULA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service was good. Room facilities good
Stayed 2 nights in Jan 2024
Response from Room Division Manager on Jan 17, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Mingrong

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 17, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Zayan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 17, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Miguel

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Room Division Manager on Jan 12, 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a very short over night stopover in between flights, the airport transfers were great, the staff were friendly and efficient, the room was clean and the bed was comfortable. The only thing that would have been nice was coffee in the room but everything else was excellent!
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 9, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. We will let our staff know about your positive feedback.If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Arturo Quintana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 9, 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

10/10 Excellent

Julio

Stayed 1 night in Jan 2024
Response from Room Division Manager on Jan 9, 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location.
Stayed 1 night in Dec 2023
Response from Room Division Manager on Jan 9, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

10/10 Excellent

Susan Elissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property. After taking an overnight flight to Madrid, my husband and I were picked up by the hotel shuttle and quickly delivered to to the hotel. Being tired and unfamiliar to the area, we chose to dine at the restaurant located in the hotel both for dinner and their breakfast buffet the next morning and enjoyed both meals. There was a good selection of meals along with a high quality of food and preparation. The room itself was very quiet, comfortable, well appointed and clean. Every staff member we encountered was professional, friendly and quite helpful. I highly recommend this hotel and would not hesitate to book it again.
Response from Room Division Manager on Jan 8, 2024
Dear customer,Thank you for taking the time to let us know about your opinion. We constantly seek ways to improve our quality systems and welcome any suggestions from our customers on how to do this to make you feel at home. If you have any other concerns, do not hesitate to contact us at anytime. Kind regards

8/10 Good

Milena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente desayuno.
Stayed 1 night in Dec 2023
Response from Room Division Manager on Jan 4, 2024
Estimado Cliente,Muchas gracias por su tiempo, que siempre nos ayuda a mejorar. Seguimos trabajando para hacerle sentir como en casa. Para cualquier consulta, no duden en ponerse en contacto con nosotros.Un saludo