Ratings based on 639 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Paul, MN

Nice/Clean Hotel

Posted Jan 11, 2017
Pros: Cleanliness and location
This is a nice / clean hotel by Madrid Airport with free shuttle bus service. The hotel staff were nice, polite, and friendly. The dinner buffet is also delicious.
4 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Short trip to Madrid

Posted Dec 13, 2016
Pros: Location, cleanliness, appearance, and professional staff. Having its own parking is a plus.
Cons: Extra pillows in the room
Location: We needed a hotel near the airport. Also, it is only 25 minutes by taxi to the city center
This is the second time we stayed in this hotel. It is conveniently located near the airport, the staff were helpful, the rooms were very pleasant and clean. We will recommend it to our family and friends.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice, new , clean hotel close to the airport.

Posted Nov 28, 2016
Very satisfying experience staying at this hotel Great staff good location excellent garage but had to leave very early so cannot comment on breakfast
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Close to the airport

Posted Nov 27, 2016
Pros: Comfortable bed. Quiet & restful.
Cons: Picking up passengers from one terminal to another is lengthy if you are pushed for time.
Location: Close to the airport yet may take ages to reach because of heavy road traffic.
Although the hotel is close to the airport, you have to factor in the traffic conditions to getting there and back to the airport to catch your next flight.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago, IL

Convenient and modern

Posted Nov 14, 2016
Conveniently located near the airport and plenilunio which is a shopping mall. Hotel offers airport shuttle but the best part it also offers complimentary service to La Puerta de Alcala for some sightseeing.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel for convenient airport access

Posted Nov 2, 2016
Location: Walked to a small restaurant nearby and had a great first meal in Madrid.
Large, clean modern room. The shuttle service was easy to find and timely.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

GREAT HOTEL in heart of Ponta de Delgalda

Posted Nov 1, 2016
Pros: very nice staff
Cons: NO FREE SHUTTLE around city and to the aiport
Location: Excellent walking to center and restaurants
Pros- -walking distance to everything important -great staff -comfortable room -good value great services -execellent breakfast -great facial with IDelta in the spa Cons- -should have omelets and fresh eggs as option to buffet -NO free airport shuttle
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Port Townsend, United States of America

Well-appointed airport hotel

Posted Oct 25, 2016
Pros: Clean and efficient.
Cons: All generally good; perhaps better communication on shuttle schedules.
Location: The hotel is located among a group of office buildings near the airport, about 20 minutes from downtown Madrid by taxi.
Very friendly and helpful front desk. Clean well-designed rooms with appropriate amenities. Nice menu selection in the cafe downstairs. Good for a quick stay-over.
4 out of 5
Recommended
for Everyone
by A verified traveler from C

Adequate

Posted Oct 23, 2016
Location: You need to walk across a skywalk, take a bus and a subway to get into town.
The room smelled like smoke even though it's a non-smoking room. The staff wasn't helpful when it came to being shuttled to and from the airport. We had to pay a taxi to get there or risk missing our flight. they failed to mention that shuttles to the airport have to be reserved even though when you arrive its first come first serve. However they were friendly in providing directions to get into town and had an adapter to charge our American phones.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rocklin, CA

Nice layover

Posted Oct 22, 2016
Location: Really it was just a place to sleep & recover from a long travel day. Did not visit the surrounding area.
Decided to find somewhere near the airport to rest since I had a very late arrival. Rooms were quiet and clean and served the purpose of getting plenty of rest before continuing onto my vacation. The breakfast buffet was great. Make sure to get there before 10 am as they do put it away on time.