Ratings based on 567 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excellent location

Posted Jul 18, 2016
Nice room, wonderful cafe downstairs, love the big bed, next to metro, easy walk to plazas and parks. Fitness equipment so-so but otherwise an excellent place to stay. Would stay again
4 out of 5
by A verified traveler from Scotland

Nice central hotel

Posted Jul 6, 2016
Pros: Central location
Location: As described above
Comfortable stay in centrally located hotel just round corner from Metro station. lots of resturants, shops close to hotel.
4 out of 5
by A verified traveler

Opera House locale

Posted Jun 25, 2016
Great location at the Opera metro...short walk to the Royal Palace. Easy to reach Plaza del Sol / Gran Via and other areas.
Comment from Hotel Management
Jun 28, 2016 by Pedro A, Hotel Management
Dear Robert, thank you for choosing the Hotel Opera for your visit to Madrid. We are thrilled you had a great stay with us and enjoyed our location. Thank you again for your wonderful feedback and we look forward to welcoming you back.
4 out of 5
by A verified traveler

Posted Jun 25, 2016
Spiacevole soggiorno molto comodo oer la posizione cosi centrale
Comment from Hotel Management
Jul 1, 2016 by Pedro A, Hotel Management
Gentile cliente, la ringraziamo per aver soggiornato nel nostro hotel e per la sua recensione. Siamo ben felici che abbia apprezzato la posizione dell'hotel. Ci auguriamo possa tornare a trovarci a breve.
4 out of 5
by A verified traveler from g

Cerca del Palacio Real

Posted Jun 11, 2016
Comodo y centrico, a unas cuadras pasa el turibus, el restaurant cuenta con unas buenas tortillas españolas
Comment from Hotel Management
Jun 14, 2016 by Pedro A, Hotel Management
Estimado Javier, en primer lugar darle las gracias por compartir su experiencia con nosotros, nos alegra saber que ha disfrutado de los servicios del hotel. Esperamos poder darle la bienvenida próximamente en Hotel Ópera.
5 out of 5
by A verified traveler from South Wales

good central location

Posted Jun 7, 2016
well located hotel just off one of the main squares in the old town area. Close to metro and bus services. generally a quiet area although some noise at night - particularly refuse collection at 2.30am which was very noisey. Need to close windows at this time and put air-con on! Excellent reception staff -very helpful. Quite a good buffet breakfast - would be excellent if eggs could be served fried rather than the stoggy scrambled egg. Would certainly return in future.
Comment from Hotel Management
Jun 7, 2016 by Pedro A, Hotel Management
Dear Rob, thank you for sharing your feedback. We are all thrilled with your kind words towards our staff, the location of the property, and our buffet breakfast. Your comments will be shared with all the team. We all look forward to welcoming you back at Hotel Opera.
5 out of 5
by A verified traveler

modernes, komfortables Hotel in zentraler Lage

Posted Jun 7, 2016
Pros: super bequeme, große Betten; funktionell eingerichtetes, geräumiges, sauberes Bad; ein reichhaltiges Frühstücksbuffet.
Cons: die Müllcontainer vor dem Hotel entfernen lassen, oder die Einwurzelten für die umliegenden Lokale begrenzen; nicht die ganze Nacht hindurch einwerfen
Location: das Hotel liegt so zentral, dass man fast alle Sehenswürdigkeiten zu Fuß erreichen kann.
Ein hilfsbereites Team empfing uns. Das komfortable, saubere Zimmer mit super Betten(!) ließ uns voll entspannen. Das großzügige Buffet machte uns fit für ein anstrengendes Besichtigungsprogramm. Einziger Kritikpunkt: vor dem Hotel stehen Müllcontainer, in die alle herumliegenden Lokale während der ganzen Nacht ihre Flaschen entsorgen. Bei offenem Fenster ist leider die Nachtruhe von Mitternacht bis 5 h früh permanent gestört. Bei geschlossenen Fenstern mit Klimaanlage ist es ein voll zu empfehlendes stilvolles, modernes Hotel, das seine 4 Sterne verdient.
Comment from Hotel Management
Jun 11, 2016 by Pedro A, Hotel Management
Vielen Dank für Ihre Bewertung und Ihre Hinweise. Wir freuen uns sehr, dass Sie einen schönen Aufenthalt hatten und hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen.
3 out of 5
by A verified traveler

Great location but overpriced. Disappointing.

Posted Jun 6, 2016
We spent 3 1/2 weeks traveling Andalucia and finished with 3 nights in Madrid. His hotel was the least impressive place we stayed. The staff were mostly very nice but the room was not clean at all and even after pointing it all out and being redone it was still nowhere near a four star standard. Great location close to the palace and easy walk to most attractions but needs new soundproof Windows and better cleaning staff. The square opposite had regular concerts playing at night.
Comment from Hotel Management
Jun 7, 2016 by Pedro A, Hotel Management
Dear guest, we would like to thank you for taking the time to send us your comments about your stay in our hotel. We are sorry we did not fullfill your expectations to a 100% but we hope you enjoyed your time in Madrid.
4 out of 5
by A verified traveler from T

Lovely jacuzzi and view

Posted May 21, 2016
Would definitely stay at this hotel again. Only have two minor issues. 1. Walls are paper thin so you can hear next door opening cupboards and flushing loo. 2. Maybe this is the case across Spain, I don't know, but no facilities to make hot drinks in the room Other than that a fantastic hotel will wonderful roof top view in an excellent location
Comment from Hotel Management
May 25, 2016 by Pedro A, Hotel Management
Dear Garry, first of all we would like to thank you for sharing your comments with us. We will take note of its. We really look forward on welcoming you again soon.
3 out of 5
by A verified traveler from OSAKA

立地が最高

Posted May 19, 2016
Pros: 立地が良い。小綺麗なホテル。
Cons: チェックインが早くても少し柔軟に対応してくれるとうれしい。
Location: オペラからとにかく近く、立地は文句のつけようがない。
部屋はかなり小さく、日本でいうなら都会のビジネスホテルより少し広いかなぐらい。清潔感もあり、なかなか綺麗です。とにかく場所がオペラから近く何処へでも歩いて観光するなら良い場所であると思います。近くにバーガーキングやマクドナルドもあり、一人旅行で利用しましたが便利でした。
Comment from Hotel Management
May 26, 2016 by Pedro A, Hotel Management
この度は、誠にありがとうございます。 今後も、お客様のニーズにお応えし、快適にお過ごしいただけるよう努めて参ります。