Ratings based on 317 Verified Reviews

3.8 out of 5
75% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Great location, sadly in need of rejuvenation.

Posted Nov 14, 2016 on Hotels
Room was small and dark, in need of repaint. Power shower did not work, then the normal shower head fell off. Room had a foul stale odour, which did not dissipate, even when window was left open. When we approached staff, we were told we could change rooms the next day, however this option was never offered again and we learnt to tolerate the smell. ( It was a non smoking room) On the plus side, breakfast was great and location was perfect.
4 out of 5
by A verified traveler

Great location, friendly and helpful staff

Posted Nov 3, 2016 on Hotels
Great location, walking distance to most sights, just off grand via and 5 mins to plaza mayor
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, María Franco Petit Palace Alcalá Torre
4 out of 5
by A verified traveler from Israel

ok

Posted Oct 4, 2016 on Hotels
we got a room with no window. was told we got upgraded. wonder how was the previous room. bed was nice and clean. stuff great and friendly. breakfast was great and had some health food verieties. location was fine. price was a bit higher for what we got
Comment from Hotel Management
Oct 11, 2016 by General Manager, Hotel Management
Dear Israel, Thanks for leaving a comment about your stay with us. We are glad you found your room comfortable after the room upgrade. We are also glad you enjoyed our breakfast. We try to provide the best quality and a great variety in order to all our guests enjoy it no matters what are their likes or their needs. About the location, as you say, we are very well placed, in the center of the city, with short distance to the most importan places in Madrid. To finish we would like to thank you for your kind words about the satff. We always try to give the best service we can and make of your days with us a good experience. We hope to see you very soon. Kind Regards, María Franco. Front Desk Manager Petit Palace Alcalá Torre.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jun 25, 2016
Excellent experience. It is better than you see. No more.
Comment from Hotel Management
Jun 28, 2016 by María Franco. Petit Palace Alcalá Torre, Hotel Management
Dear Dani Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
4 out of 5
by BILAL

good hotel

Posted May 10, 2016 on Hotels
nice experince
Comment from Hotel Management
by Carolina, Hotel Management
Dear Bilal, Thank you so much for your nice feedback. We are glad that you had a good experience with us and it will be a real pleasure that you choose us again for your next visit to Madrid. Best regards, María Franco, Front Desk Manager.
4 out of 5
by roberto

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Carolina, Hotel Management
Estimado Huésped. Ante todo muchas gracias por el tiempo que nos ha dedicado y por la altar puntuación que nos ha otorgado. Nos alegra que disfrutara de su estancia en general y esperamos poder volver a recibirles en su próxima visita a nuestra ciudad. Reciba un cordial saludo Maria F.
5 out of 5
by Ashley from DC

Great location, hotel, and price

Posted Sep 15, 2015 on Hotels
We had 4 nights here and it was a perfect location and friendly staff. We had 1 double bed, 1 single, a mini fridge, safe, and a very impressive room and bathroom size (for Europe). Located right near a metro stop, it was really easy to get to the Renfe train stop for our 2 day-trips (1 stop to Sol then 4 stops to Atocha Renfe- took about 15min) and also walking distance to Puerta del Sol (5 minutes) which is the main plaza area near Plaza Mayor and Mercado San Miguel. They have ironing boards but I would suggest asking first thing for them because they are limited. Overall, we were very happy with our stay!
Comment from Hotel Management
Jan 23, 2016 by Carolina, Hotel Management
Dear Mrs Ashley, thank you very much for your time and sharing your experience with us and the rest of the customers. We are delighful to know that you enjoyed our great location and that our staff made you feel confortable with us. Our daily work is to make all our customers satsified and our best reward is a very good commentary like yours. For future visits we will remain grateful for being your reference hotel in Madrid. Best regards, Maria Franco Front Desk Manager.
4 out of 5
by ERIKA A from Mex

Excellent option

Posted Sep 11, 2015 on Hotels
Star is very nice
Comment from Hotel Management
Jan 23, 2016 by Carolina, Hotel Management
Dear Mrs Erika, in the first place we thank you for sharing your commentary with us. we are very glad to know that our hotel has met your expectations and that you had a pleasant stay with us. We hope to see you again very soon and enjoy with us again. Best regards, Maria Franco, Front Desk Manager.
4 out of 5
by Alyssa from Norfolk, VA

Good choice

Posted Jul 11, 2015 on Hotels
Right in the center, this hotel was more modern than most budget hotels with large rooms, nice bath with decent sized shower, good beds. Breakfast was nothing special. Would stay here again.
Comment from Hotel Management
Mar 12, 2016 by Carolina, Hotel Management
Dear Alissa, I want to thank you for trusting Petit Palace. In Petit Palace we are working to make your stay more confortable every time you come back. we are glad to read your good comments about our rooms and bathrooms. We hope that the next time you come back, you still enjoying the Petit Palace experience. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

A perfect hotel to enjoy Madrid

Posted Jun 24, 2015
Pros: In the middle of every thing!
Four perfect days in the hotel before to iniciate a long trip to Marruecos and other countries. The staff es very polite an try to please you always. Good breakfast! I will come back many times!
Comment from Hotel Management
Jan 8, 2016 by Maria Franco, front desk manager., Hotel Management
Dear Dilia, I want to thank you for trusting Petit Palace. We are happy to read your good comments about our staff and our breakfast. We hope to see you soon. Best regards.