Ratings based on 125 Verified Reviews

3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Fabulous value for central Madrid.

Posted Feb 7, 2017
Exceptional staff. Spotlessly clean public areas. Modern clean rooms. Very handy for exploring Madrid. Fantastic array of bars and restaurants on the same street.
Comment from Hotel Management
Feb 9, 2017 by María Franco, Hotel Management
Dear Bill, Thank you very much for your comments about our Hotel!! We are glad to know that you had a nice experience and We hope to welcome you back to our hotel very soon! Sincerely María Franco Petit Palace Ducal
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Central and Convenient

Posted Dec 7, 2016
We stayed in Madrid 3 nigets and enjoyed the hotel's location as we walked almost everywhere. Staff were extremely friendly and helpful with directions and local advice. The room is tight but clean with a good bed.
Comment from Hotel Management
Dec 7, 2016 by Isabel R. , Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay Special thanks for the mention you made about our staff. We hope to see you again very soon. Sincerely, Isabel R.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Enjoyed my stay

Posted Nov 23, 2016
Location: Great location
Great helpful staff, clean comfortable room and close to everything.
Comment from Hotel Management
Nov 25, 2016 by Isabel R., Hotel Management
Dear Manuel, thank you so much for taking a few minutes of your vauable time and share your feedback with us! We happy to know that you enjoyed the city thanks to our great location and the staff and room fulfilled your needs. It has been a pleasure to have you with us! Best regards, Isabel R, Front Desk Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice experience

Posted Nov 20, 2016
Nice hotel, in the center, very helpful staff. Room was nice and clean. The bed is comfortable. Didn't like the bathroom much though.
Comment from Hotel Management
Nov 21, 2016 by Isabel Rodríguez, Hotel Management
Dear Tony, thank you so much for taking a few minutes of your valuable time to answer our survey and share your so kind feedback with us! We are so glad to know that you had a good experience in our hotel and we have fulfilled your needs and expectations! It has been a pleasure to have you with us and we hope to see you soon. Best regards, Isabel Rodríguez, Front Desk Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location, great staff

Posted Nov 19, 2016
Pros: Location, friendly staff
Location: Super close to EVERYTHING
Smooth checkin by extremely helpful friendly staff. Clean, comfy room, excellent location next to shopping, food, subway, cafes etc...Great value, very pleasant experience. Will definitely stay there again.
Comment from Hotel Management
Nov 21, 2016 by Isabel Rodríguez, Hotel Management
Dear Damian, thank you so much for taking a few minutes of your valuable time to answer our survey and share your so kind feedback with us! We are so glad to know that you enjoyed yhe city thanks to our great location and the room and staff fulfilled all your needs. It has been a pleasure to have you with us and we hope to see you soon. Best regards, Isabel Rodríguez, Front Desk Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ro

Gran via hotel

Posted Aug 26, 2016
Nice , confortable rooms and specially clean. What I didn't liked was that the housekeeping woman came 3 times at least and disturbed us, even we put the sign with No disturb.
Comment from Hotel Management
Aug 30, 2016 by Isabel Rodriguez, front desk manager., Hotel Management
Dear Cristian, First of all I want to thank you for choosing Petit Palace Hotels. We appreciate your good comments about our romos and cleaning service. Regarding to the housekeeping noise, you could have contact to reception. They would have solved this inconvenience. We hope to see you son. Best regads.
3 out of 5
Recommended
for Everyone
by A verified traveler

Central and loud

Posted Jun 21, 2016
Pros: Right in the centre of Madrid. Close to metro and Chueca
Cons: Neighbouring store room, so make sure not to stay towards the end of the corridor. The bathroom is a built in aquariums. No privacy at all.
Location: Greta bars, restaurant, public transport
Very nice reception staff. Helpful and friendly. They respected my request and booked me into a higher floor as I thought it would be quieter. Pleasant and clean. However, loud room, small and a glass cage bathroom. Hotel advertised bicycles. 2 of them existed. 1 was available and the other one was broken so we hired public ones.
Comment from Hotel Management
Jun 24, 2016 by Isabel, Hotel Management
Dear customer. Thanks pro its time and for sharing your experience with us and the rest of the users. We are happy that you will enjoy the excellent location of the Hotel and I feel that we had only one of the bikes available. Thank you for the comment which makes on our staff. We hope to be able to welcome you to get 100% of your satisfaction. Receive a cordial greeting. Isabel R.
2 out of 5
by A verified traveler from Chicago, IL

Run-down hotel. Not a nice stay

Posted Jun 7, 2016
Pros: Location is OK
Cons: In my opinion, Petite Palace is bringing down its own brand's reputation with such a sub-standard hotel.
The hotel is in disrepair, the rooms are tiny, poorly designed, and even worse built. The wallpaper was reaping off, the finishings in the bathroom were let's say not finished. Breakfast was OK, but not nearly as good as in other hotels of this chain.
Comment from Hotel Management
Jun 24, 2016 by Isabel R, Hotel Management
Dear Emilio. Thank you for your time and feedback which we are required to improve day by day. We hope us another opportunity on its next visit to Madrid, to get 100% of your satisfaction. Receive a cordial greeting. Isabel R.
3 out of 5
Recommended
for Everyone
by A verified traveler

City centre stay

Posted Sep 14, 2015
Pros: Central
Cons: Noise, triple glazing wouldn't go a miss
Hotel was very central although the noise from the main road is noticeable at night, don't stay in a front facing room also not sure about the glass bathroom door!
Comment from Hotel Management
Oct 2, 2015 by Isabel, Hotel Management
Dear Customer. Thank you for your time and for sharing your experience with us. For future occasions not hesitate to ask for an interior room. Thanks again and receive a warm welcome. Isabel Rodriguez. Head of reception.
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Room

Posted Jun 1, 2015
Most of the staff was incredibly helpful and some spoke English and that was amazing! Although, our mini bar fridge didn't work (we even asked to have it looked at) and it was also not stocked with all the items they offered in the book. The beds were very uncomfortable. It felt like sleeping on only a box spring. Also the shower did not work properly and had to use a small shower head that was better suited for children. Plus side was the location was great for walking about and easily accessible to the taxi and busses.
Comment from Hotel Management
May 19, 2016 by Alfredo Torralba. Manager, Hotel Management
Dear guest, I want to thank you the time you have spent sharing your opinion. You must know that we have been working a lot since you left the hotel. We have new matress and pillows and new showers in the whole hotel, so the next time you come back, you will enjoy a confortable bed and a pleasant shower. We hope to see you soon. Best regards.