Ratings based on 283 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Central and loud

Posted Jun 21, 2016
Pros: Right in the centre of Madrid. Close to metro and Chueca
Cons: Neighbouring store room, so make sure not to stay towards the end of the corridor. The bathroom is a built in aquariums. No privacy at all.
Location: Greta bars, restaurant, public transport
Very nice reception staff. Helpful and friendly. They respected my request and booked me into a higher floor as I thought it would be quieter. Pleasant and clean. However, loud room, small and a glass cage bathroom. Hotel advertised bicycles. 2 of them existed. 1 was available and the other one was broken so we hired public ones.
Comment from Hotel Management
Jun 24, 2016 by Isabel, Hotel Management
Dear customer. Thanks pro its time and for sharing your experience with us and the rest of the users. We are happy that you will enjoy the excellent location of the Hotel and I feel that we had only one of the bikes available. Thank you for the comment which makes on our staff. We hope to be able to welcome you to get 100% of your satisfaction. Receive a cordial greeting. Isabel R.
2 out of 5
by A verified traveler from Chicago, IL

Run-down hotel. Not a nice stay

Posted Jun 7, 2016
Pros: Location is OK
Cons: In my opinion, Petite Palace is bringing down its own brand's reputation with such a sub-standard hotel.
The hotel is in disrepair, the rooms are tiny, poorly designed, and even worse built. The wallpaper was reaping off, the finishings in the bathroom were let's say not finished. Breakfast was OK, but not nearly as good as in other hotels of this chain.
Comment from Hotel Management
Jun 24, 2016 by Isabel R, Hotel Management
Dear Emilio. Thank you for your time and feedback which we are required to improve day by day. We hope us another opportunity on its next visit to Madrid, to get 100% of your satisfaction. Receive a cordial greeting. Isabel R.
4 out of 5
by A verified traveler from London

Very central hotel, old style, great staff

Posted May 10, 2016
Pros: Staff were the high point. Location is brilliant.
Cons: The room was clean & compact, large bathroom for size of room. It's been a while since last updated and showing some wear & tear.
Location: Easy walking distance to Gran Via, Sol, Chueca. We didn't need public transport once. All central sights are within and easy 20 - 30 minutes walk.
Staff were always helpful, spoke good English and assisted with printing boarding cards, Prado tickets etc. Their technical person was on hand at 23:00 when there was a small problem with the safe. Nice breakfast buffet.
Comment from Hotel Management
May 21, 2016 by Isabel rodriguez, front desk manager, Hotel Management
Dear Tree, First of all I would like to thank you for sharing your experience with the rest of users. We realy appreciate your good comments about our location, staff and cleaning service. We hope to see you soon again in Petit Palace. Best regards.
5 out of 5
by CLAUDIA BEATRIZ from Santa fe

Recomendable. Un lugar centrico y confortable.

Posted Apr 3, 2016 on Hotels
La experiencia fue muy positiva. La calidez humana del personal es de destacar.
Comment from Hotel Management
Jun 11, 2016 by Carolina, Hotel Management
Estimada Claudia Beatriz. Muchas gracias por su tiempo y por sus amables comentarios. Nos alegra que disfrutara de su estancia con nosotros y le agradecemos especialmente la mención que hace sobre el trato recibido por parte de nuestro personal ya que nuestra máxima prioridad es la atención con el cliente. Esperamos poder volver a recibirles en su próxima visita a nuestra ciudad. Reciba un cordial saludo. Isabel R.
2 out of 5
by Johan from Täby

Posted Mar 31, 2016 on Hotels
Rummen ser fräschare ut på bilderna än i verkligheten. Det är ganska slitet, trånga korridorer, trasiga badrumsspeglar, trasiga tapeter. Däremot var sängarna mkt sköna, fräscha lakan. Frukostmatsalen var inget vidare den heller och dyr.
Comment from Hotel Management
Jul 23, 2016 by Carolina, Hotel Management
Kära Johan, Först av allt vill jag tacka dig för att dela din åsikt med andra användare. Vi uppskattar dina goda kommentarer om sängen och vi beklagar att det totala rummet var inte upp till deras förväntningar. Vi hoppas att vi återigen ge en andra chans och du verkligen kan njuta av Petit Palace erfarenhet. Hjärtliga hälsningar. Isabel Rodriguez, chef.
5 out of 5
by Miguel from Ottawa

Great hotel to walk Madrid

Posted Mar 25, 2016 on Hotels
I love the location
Comment from Hotel Management
May 28, 2016 by Carolina, Hotel Management
Dear Miguel, First of all I would like to thank you for sharing your opinión with the rest of users. We appreciate your good comments about our location. We hope to see you son to enjoy again the Petit Palace experience. Best regards. Isabel Rodríguez, front desk manager.
4 out of 5
by Julian

Posted Mar 8, 2016 on Hotels
Comment from Hotel Management
May 14, 2016 by Carolina, Hotel Management
Estimado Julián. Gracias por el tiempo que nos ha dedicado contestando a esta encuesta y por la alta puntuación que nos ha concedido. Nos alegra que disfrutara de su estancia en general y esperamos poder volver a recibirle en su próxima visita a nuestra ciudad. Reciba un cordial saludo. Isabel R.
3 out of 5
by Felipe II

Posted Mar 2, 2016 on Hotels
Comment from Hotel Management
May 14, 2016 by Carolina, Hotel Management
Estimado Felipe II. Gracias por el tiempo que ha dedicado a compartir su experiencia con nosotros y con el resto de los usuarios. Nos alegra mucho que disfrutara de su estancia en general y esperamos poder volver a recibirle en su próxima visita a Madrid. Reciba un cordial saludo Isabel R.
3 out of 5
by gustavo from Fort Lauderdale

Nice,small and friendly hotel.

Posted Feb 26, 2016 on Hotels
Small hotel,clean and good service. The wifi no work propety
Comment from Hotel Management
May 14, 2016 by Carolina, Hotel Management
Estimated Guest. Thank you in the time that he us has dedicated with his nice comments. It makes us happy that he was enjoying the excellent location of the Hotel and of that the stay in general out of his pleasure. I am sorry that the free Wifi that we give to our clients was not working correctly but last week we have introduced changes in this field for a major comfort of our clients. We wait to be able to return to receive him in his next visit to our city. Receive a cordial greeting. Isabel R. Chief of Rececpion
5 out of 5
by A verified traveler

Servicio de recepción muy amabkr, Cama muy agradab

Posted Feb 8, 2016
Muy agusto el hotel ,muy buena ubicación. Cerca de lugares turísticos
Comment from Hotel Management
Feb 11, 2016 by Isabel Rodriguez, Hotel Management
Estimado cliente, En primer lugar me gustaría agradecer la confianza depositada en Petit Palace al habernos elegido para su estancia en Madrid. Nos alegramos de leer que la habitación estuvo a la altura de sus expectativas y esperamos verle de nuevo pronto en el hotel para que pueda volver a disfrutar de la experiencia Petit Palace.