Ratings based on 209 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Frankfurt/Main

Cooles zentrales Hotel

Posted Jun 18, 2015
Pros: Zentrale Lage, moderate Preise, nettes und entgegenkommendes Personal
Cons: Das Bett war zu hart und die Türen haben gequietscht. :-)
Location: Sightseeing, Shop until you Drop - Toll :-)); Hop-on-Hop-off, Julia Travel für Touren nach Toledo, Avila und Segovia
Das Hotel selbst ist absolut im Zentrum des Geschehens, d.h. nicht nur coole Kneipen, leckere kleine Tapa-Bars sowie Cafes und Restaurant jeglicher Colour in Fußnähe, sondern auch sehr kreative und preiswerte Mode für die Frau und den Mann. Im Hotel war stets hilfsbereites und freundliches Personal, der Fahrstuhl erinnert an die 20er-Jahre :-) - ein Highlight, die Zimmer sind angenehm groß und ab dem 6. OG ein toller Ausblick über Madrid (Tipp: Ziimmer 607). In Fußweite (ca. 5-10 Min.) erreicht man den Plaza de Espana, den Königspalast - auch der natürlich obligatorische Hop-on-Hop-off-Bus ist in 2 Minuten zu erreichen. Wir haben die gesamten vier Tage sehr genossen und würden jederzeit wiederkommen.
4 out of 5
Recommended
for Students
by A verified traveler from avezzano

albergo al centro e di buona qualita'

Posted Jun 1, 2015
Pros: la posizione
Cons: il personale non parla italiano
Location: centralissimo vicino a tutte belle cosa
vacanza di svago e conoscenza di una citta' europea
3 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Room

Posted Jun 1, 2015
Most of the staff was incredibly helpful and some spoke English and that was amazing! Although, our mini bar fridge didn't work (we even asked to have it looked at) and it was also not stocked with all the items they offered in the book. The beds were very uncomfortable. It felt like sleeping on only a box spring. Also the shower did not work properly and had to use a small shower head that was better suited for children. Plus side was the location was great for walking about and easily accessible to the taxi and busses.
4 out of 5
Recommended
for Everyone
by A verified traveler from kent uk

Great location

Posted May 28, 2015
Pros: Location
Location: City bus tour stop shops bars short walk to the square
Staff good and helpful , location good and central Breakfast ok
Comment from Hotel Management
Jun 1, 2015 by Susana Romero , Hotel Management
Dear Sue, thank you for your review. We are glad you enjoyed your stay. we hope to see you next time. best regards, Susana Romero Front Desk Manager
1 out of 5
Recommended
for Couples
by A verified traveler

PÉSSIMO

Posted May 11, 2015 on Hotels
Quarto pequeno e péssimo, cama dura, quarto cheirava mofo e ao ligar o ar condicionado ficava ainda pior. O travesseiro horrível, parecia que não existia travesseiro. A porta do banheiro era de vidro com duas portas, mas, não existia vedação, ou seja, se você estivesse no sanitário a outra pessoa conseguia ver você, simplesmente ridículo. O interruptor do banheiro fica escondido, tive que ligar na recepção para perguntar onde ficava, eles mandaram tirar o cartão da energia e simplesmente desligar a energia do quarto todo, no final das contas achamos o interruptor bem escondido. O ISOLAMENTO ACÚSTICO É PÉSSIMO, dava para ouvir tudo em alto e bom som o que os outros quartos falavam. Para ter uma base ao seu vizinho de quarto andar no quarto dele tremia o chão do seu quarto. Hotel bem localizado ao lado da Gran Via e metro.
Comment from Hotel Management
Aug 1, 2015 by Carolina, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, your feedback help us to improve. We work hard to deliver an exceptional guest experience. We are really sorry to read all your impressions. We have planned some rennovations in all the rooms. We hope you choose again Petit Palace to your future travels. We have 32 hotels in Spain. Sincerely, Susana Romero Front Desk Manager
Comment from Hotel Management
Aug 1, 2015 by Carolina, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, your feedback help us to improve. We work hard to deliver an exceptional guest experience. We are really sorry to read all your impressions. We have planned some rennovations in all the rooms. We hope you choose again Petit Palace to your future travels. We have 32 hotels in Spain. Sincerely, Susana Romero Front Desk Manager
3 out of 5
Recommended
for Couples
by Monica from São Paulo

Razoável mas com excelente localização

Posted Apr 26, 2015 on Hotels
O hotel é muito bem localizado (no buxixo da Gran Via) e tem instalações adequadas mas nada demais. O quarto é pequeno, o chuveiro do banheiro é complicado de usar e teve uma hora que simplesmente não funcionou. Nem a pessoa da recepção conseguiu resolver. Só depois de muito esforço conseguimos fazer funcionar. O telefone não funcionou para ligações locais, mesmo pedindo ajuda da recepção, mas sem resolver. No mais, o atendimento é cordial e as instalações são boas, mas nada demais.
Comment from Hotel Management
Aug 1, 2015 by Carolina, Hotel Management
Dear Monika, thank you for your comment about our hotel. we are sorry to read all the inconveniences you had. We are going to improve in all the areas you told us. We are working in some rennovations. we hope to see you again in our hotel in a near future. thank you very much, best regards, Susana Romero Front Desk Manager
3 out of 5
Recommended
for Couples
by A verified traveler from Hagen

Gutes Hotel mitten im Zentrum

Posted Apr 19, 2015
Pros: Die zentrale Lage
Location: s.o,.
Ideale Lage für eine Städtetour. Man kann von hier aus viele Sehenswürdigkeiten zu Fuß erreichen.
4 out of 5
Recommended
for Families
by A verified traveler

madryt

Posted Apr 18, 2015 on Hotels
weekend
4 out of 5
Recommended
for Everyone
by A verified traveler

Buen lugar

Posted Apr 16, 2015
Súper bien ubicado, muy buenas instalaciones y bien servicio, si regresaría
Comment from Hotel Management
May 11, 2015 by Susana Romero, Hotel Management
Estimado Húesped, nos alegra que haya estado a gusto en el hotel. Esperamos que vuelva a tener la oportunidad de visitarnos. Muchas gracias, Un saludo, Susana Romero Jefa de Recepción
3 out of 5
Recommended
for Families
by A verified traveler

Servicio bueno en general, pero habitacion pequeña

Posted Apr 7, 2015 on Hotels
La chica de la recepcion muy amable. Pienso que la habitacion familiar que tuvimos deberia de ser mas amplia. Eramos cuatro personas y casi no habia sitio para abrir las maletas. El grifo de la ducha estaba roto (HAB 602)