Ratings based on 318 Verified Reviews

3.7 out of 5
88% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Fabulous value for central Madrid.

Posted Feb 7, 2017
Exceptional staff. Spotlessly clean public areas. Modern clean rooms. Very handy for exploring Madrid. Fantastic array of bars and restaurants on the same street.
Comment from Hotel Management
Feb 9, 2017 by María Franco, Hotel Management
Dear Bill, Thank you very much for your comments about our Hotel!! We are glad to know that you had a nice experience and We hope to welcome you back to our hotel very soon! Sincerely María Franco Petit Palace Ducal
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, Central and Convenient

Posted Dec 7, 2016
We stayed in Madrid 3 nigets and enjoyed the hotel's location as we walked almost everywhere. Staff were extremely friendly and helpful with directions and local advice. The room is tight but clean with a good bed.
Comment from Hotel Management
Dec 7, 2016 by Isabel R. , Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay Special thanks for the mention you made about our staff. We hope to see you again very soon. Sincerely, Isabel R.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Enjoyed my stay

Posted Nov 23, 2016
Location: Great location
Great helpful staff, clean comfortable room and close to everything.
Comment from Hotel Management
Nov 25, 2016 by Isabel R., Hotel Management
Dear Manuel, thank you so much for taking a few minutes of your vauable time and share your feedback with us! We happy to know that you enjoyed the city thanks to our great location and the staff and room fulfilled your needs. It has been a pleasure to have you with us! Best regards, Isabel R, Front Desk Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice experience

Posted Nov 20, 2016
Nice hotel, in the center, very helpful staff. Room was nice and clean. The bed is comfortable. Didn't like the bathroom much though.
Comment from Hotel Management
Nov 21, 2016 by Isabel Rodríguez, Hotel Management
Dear Tony, thank you so much for taking a few minutes of your valuable time to answer our survey and share your so kind feedback with us! We are so glad to know that you had a good experience in our hotel and we have fulfilled your needs and expectations! It has been a pleasure to have you with us and we hope to see you soon. Best regards, Isabel Rodríguez, Front Desk Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location, great staff

Posted Nov 19, 2016
Pros: Location, friendly staff
Location: Super close to EVERYTHING
Smooth checkin by extremely helpful friendly staff. Clean, comfy room, excellent location next to shopping, food, subway, cafes etc...Great value, very pleasant experience. Will definitely stay there again.
Comment from Hotel Management
Nov 21, 2016 by Isabel Rodríguez, Hotel Management
Dear Damian, thank you so much for taking a few minutes of your valuable time to answer our survey and share your so kind feedback with us! We are so glad to know that you enjoyed yhe city thanks to our great location and the room and staff fulfilled all your needs. It has been a pleasure to have you with us and we hope to see you soon. Best regards, Isabel Rodríguez, Front Desk Manager.
3 out of 5
by A verified traveler

Great location. Friendly staff. Snug quarters

Posted Nov 5, 2016 on Hotels
Excellent location just off Gran Via. Perfect for shopping, restaurants, night life, sight seeing. Room is on the small side. Bathroom is poorly designed. Vessel sink of limited use, no vanity mirror or vanity lights. Only small shaving mirror Shower is small and bathroom has poor lighting.
4 out of 5
by A verified traveler

Posted Oct 12, 2016 on Hotels
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Estimado cliente. Gracias por su tiempo y por su alta puntuación. Nos alegra que disfrutara de su estancia y esperamos poder volver a recibirle en su próxima visita a nuestra ciudad. Reciba un cordial saludo. Isabel R
3 out of 5
by A verified traveler

Convenient location

Posted Sep 22, 2016 on Hotels
WiFi is extremely poor. Hotel is somewhat outdated, but okay if you are on a budget. The staff can be helpful with directions. We checked in later in the evening and asked for recommendations on where to go to eat. The gentleman at the front desk recommended 3 places, we went to each one only to find out they were closed. Would've looked up the hours ourselves if the WiFi wasn't so bad.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ro

Gran via hotel

Posted Aug 26, 2016
Nice , confortable rooms and specially clean. What I didn't liked was that the housekeeping woman came 3 times at least and disturbed us, even we put the sign with No disturb.
Comment from Hotel Management
Aug 30, 2016 by Isabel Rodriguez, front desk manager., Hotel Management
Dear Cristian, First of all I want to thank you for choosing Petit Palace Hotels. We appreciate your good comments about our romos and cleaning service. Regarding to the housekeeping noise, you could have contact to reception. They would have solved this inconvenience. We hope to see you son. Best regads.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Convenient, Modern, and Friendly

Posted Aug 3, 2016 on Orbitz
The Petit Palace Ducal is conveniently located in the Chueca neighborhood with easy access to cafes, restaurants, shopping, and the Metro. We only had two days in Madrid, but we were close enough to see the sites and enjoy ourselves. The staff was very friendly with a quick check-in and out and readily answered all of our questions. The room was clean and modern.
Comment from Hotel Management
Aug 17, 2016 by Isabel R. , Hotel Management
Dear Pepe Thank you for the great review of our hotel! We are glad that you enjoyed the great location and romos of the Hotel and hope to see you again very soon. Sincerely, Isabel R.