Lobby sitting area

Reviews of Petit Palace Chueca

3 out of 5
Petit Palace Chueca
Calle de Hortaleza 3, Madrid, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 296 out of 721 reviews" "
Rating 8 - Good. 268 out of 721 reviews" "
Rating 6 - Okay. 112 out of 721 reviews" "
Rating 4 - Poor. 31 out of 721 reviews" "
Rating 2 - Terrible. 14 out of 721 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dariush

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the petit Palace brand never ceases to impress. I will stay there each time I am in Madrid.
Stayed 3 nights in Apr 2024
Response from Vicente Álvarez - Experience Manager. on Apr 17, 2024
Dear Dariush,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.We will keep on working on impresing you. It is a real pleasure for us to be able to verify that you have enjoyed our services, the excellent location and, above all, the kindness of the Petit Palace Chueca team.We hope you can return to Madrid very soon and it would be a pleasure to welcome you back.Best regards from the entire Petit Palace Chueca team,Vicente Alvarez. Experience Manager.

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right off the Gran Via shopping district. Helpful and friendly check in. Lovely room although a bit small. Excellent service including reserving a cab for us early in the morning.
Stayed 1 night in Apr 2024
Response from Vicente Álvarez - Experience Manager. on Apr 8, 2024
Dear Mr. Gregory,Thank you for taking a few minutes to share your experience.We are glad that you enjoyed your stay in Madrid. We always try to improve our services and facilities. That is why we appreciate your comment so much. Thank you for your kind words about our location, facilities and the service received.We would love to welcome you again soon.Best Regards,Vicente Álvarez - Experience Manager.

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel
Stayed 1 night in Mar 2024
Response from Vicente Álvarez || Experience Manager on Apr 1, 2024
Dear Luis,Thank you for sharing your feedback regarding your recent stay at our hotel. We are delighted to hear that you had an excellent experience and that our accommodations met your expectations. Your satisfaction is our utmost priority, and we are grateful for your kind words.Should you require any further assistance or if there is anything we can do to enhance your future visits, please do not hesitate to contact us. It was a pleasure serving you, and we look forward to welcoming you back on your next visit.Best regards,Vicente Álvarez Experience Manager

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient location, right in the heart of things. The only downside is that it's right off of Gran Via so it there can be some street noise and partyers late at night. I would suggest wearing ear plugs. But overall I think the location and staff were well worth it. The cafe counter located right in the lobby was super convenient too!
Stayed 3 nights in Mar 2024
Response from Isabel R on Mar 27, 2024
Dear Rafael First of all, thank you for choosing the Petit Palace Chueca to stay at during your stay in Madrid and for taking the time to comment on your stay with us.We are glad you enjoyed the excellent location of the hotel in the heart of the city and we hope to see you again on your next visit.Best regards

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2024
Response from Vicente Álvarez - Experience Manager on Apr 3, 2024
Estimada Alexandra,Muchas gracias por su inmejorable valoración.Nos alegra saber que ha disfrutado de su estancia con nosotros.Deseando darle la bienvenida de nuevo muy pronto, reciba un cordial saludo de todo el equipo del Petit Palace Chueca. Saludos cordiales,Vicente Álvarez - Experience Manager

8/10 Good

Guillermo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was great except noisy at night till hours in the morning due to the people outside
Stayed 3 nights in Mar 2024
Response from Vicente Álvarez || Experience Manager on Mar 12, 2024
Dear Guillermo,Thank you for taking the time to share your feedback with us. We appreciate your positive remarks about your overall experience.We sincerely apologize for any inconvenience caused by the noise during the night. We understand the importance of a peaceful stay, and we regret that this aspect fell short of your expectations. Please be assured that we will address this issue to enhance the comfort of our guests.We value your feedback, as it helps us improve our services. If there's anything specific you would like to share or if you have further suggestions, please feel free to reach out.We hope to have the opportunity to welcome you back and provide you with an even better experience.Kind regards,Vicente Álvarez Experience Manager

8/10 Good

Caroline

Stayed 2 nights in Feb 2024
Response from Vicente Álvarez - Experience Manager. on Mar 21, 2024
Dear Caroline,Thank you for your rating!We always give our best for our customer to feel like home. We are glad we got our goal.We would love to welcome you again soon.Sincerely,Vicente Álvarez - Experience Manager.

8/10 Good

Fernando, Bayamon, Puerto Rico

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in the middle of the shopping, restaurants, area.
Stayed 2 nights in Jan 2024
Response from Vicente Álvarez || Experience Manager on Jan 31, 2024
Dear Fernando, Thank you for taking the time to share your feedback! We're delighted to hear that you found our location to be convenient, right in the heart of the shopping and restaurant area.We strive to provide a comfortable and enjoyable experience for our guests, and we're thrilled that you had a positive stay with us. If you have any specific suggestions or if there's anything else we can do to make your next visit even better, please feel free to let us know.We look forward to welcoming you back in the future!Best regards,Vicente Álvarez Experience Manager

10/10 Excellent

Annabelle, Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, great reception area. Had a last minute 1 day stay in Madrid with 5 grown children and mother. We all had our own beds, it was perfect. Would definitely stay again!
Stayed 1 night in Jan 2024
Response from Vicente Álvarez - Experience Manager on Jan 24, 2024
Dear Annabelle,Thank you very much for choosing our establishment during your last stay in Madrid, and for taking a few minutes to leave us your opinion and assessment.It is a real pleasure for us to be able to verify that you have enjoyed our services, the excellent location and, above all, the kindness of the Petit Palace Chueca team.We hope you can return to Madrid very soon and it would be a pleasure to welcome you back.Best regards from the entire Petit Palace Chueca team,Vicente Alvarez. Experience Manager.

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Vicente Álvarez - Experience Manager. on Jan 19, 2024
Dear Ariel,Thank you for your amazing rating.We always give our best for our customer to feel like home. We are glad we got our goal.We would love to welcome you again soon.Sincerely,Vicente Álvarez - Experience Manager.

10/10 Excellent

Niki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 3 nights in Jan 2024
Response from Vicente Álvarez - Experience Manager. on Jan 10, 2024
Dear Niki,Thank you for your amazing rating.We always give our best for our customer to feel like home. We are glad we got our goal.We would love to welcome you again soon.Sincerely,Vicente Álvarez - Experience Manager.

10/10 Excellent

Carolina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely the best hotel we visited during our Eurotrip 2023. It's located very conveniently just a few feet away from Gran vía avenue (and station), and a couple of blocks away from all the relevant tourist spots you might want to visit on your first trip to Madrid. We toured the whole city on foot since it's so close to everything. And if you like shopping... you're in for a treat! Gran via's main attraction are the stores (from department stores with very cheap prices like Primark, to more exclusive brands that have either their own store or have their spot in El corte Ingles). If you want to go and eat some tapas, you're a block away from many bars and restaurants that'll serve you traditional spanish tapas and pintxos for you to enjoy. Now, enough about location, what about the hotel? It's very modern, hip and clean. It has a coffee shop in the lobby floor and the staff is really accesible, kind and helpful. The rooms are beautiful and very comfortable. We had breakfast included during our stay and it was great: full of options and tasty pastries (although the breakfast area/room is a bit small so it might get crowded on busy hours). Wish we stayed a few extra days here because it was an excellent experience! I would definitely recommend this hotel if you're visiting Madrid. Great city, great hotel.
Stayed 1 night in Dec 2023
Response from Isabel R. on Dec 27, 2023
Dear Carolina First of all, thank you for choosing the Petit Palace Chueca to stay at during your stay in Madrid and for the high rating you gave us. We are glad you enjoyed your stay so much and we hope to welcome you again on your next visit to our city. Thank you again and Merry Christmas

10/10 Excellent

Ismael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. Just few steps to Gran Via and Plaza del Sol. Nice, modern rooms. 5 stars for cleanliness. Quiet even on the middle of action. Only complaint, my room have parque floors that need repair. A little bit noisy. Overall, wonderful experience. Surely to return!
Stayed 10 nights in Dec 2023
Response from Isabel Rodriguez - Host Petit Palace Chueca on Dec 21, 2023
Dear Ismael, First of all thank you for choosing the Petit Palace Chueca to stay during your stay in Madrid and for the high score given. We are glad that you enjoyed your stay and that the excellent location, the attention of the staff and the cleanliness of the Hotel were to your liking. Regarding your complaint about the park floor in your room, we will work to fix it.Thank you again and we look forward to welcoming you back. Happy Holidays

10/10 Excellent

Lorena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has great location! You can walk to most places. It’s busy. The coffee shop downstairs it’s so pretty and great to grab a coffee and go tourist. The rooms are small but I guess that’s just Europe? The whole place was great!
Stayed 8 nights in Nov 2023
Response from Vicente Álvarez // Experience Manager. on Dec 4, 2023
Dear Lorena,Thank you for taking a few minutes to share your experience and thank you for your great rating!We are glad that you enjoyed your stay in Madrid. We always try to improve our services and facilities. That is why we appreciate your comment so much. Thank you for your kind words about our location and coffee shop.We would love to welcome you again soon.Best Regards,

10/10 Excellent

Charlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property in a great area
Stayed 1 night in Nov 2023
Response from Vicente Álvarez - Experience Manager. on Nov 24, 2023
Dear Charlene,Thank you for your amazing rating.We always give our best for our customer to feel like home. We are glad we got our goal.We would love to welcome you again soon.Sincerely,Vicente Álvarez - Experience Manager.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Teresa de la Rosa, Experience Manager. on Nov 7, 2023
Dear Stephanie,Thank you very much for your visit and for your wonderful review!We are delighted that you have enjoyed your experience at Petit Palace Chueca and we hope to welcome you back anytime.Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Petit Palace Chueca, the best location.
Stayed 3 nights in Oct 2023
Response from Teresa de la Rosa, Experience Manager. on Oct 29, 2023
Dear Agustin,Thank you very much for having chosen us as your hotel of stay in Madrid.We are delighted that you have enjoyed your experience with us and that our central location was so much to your liking!We hope to welcome you back anytime soon at Petit Palace Chueca, we would love to do so!Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Raimundo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff very courteous and very nice with public about everything.
Stayed 4 nights in Oct 2023
Response from Teresa de la Rosa, Experience Manager. on Oct 24, 2023
Dear Raimundo,Thank you very much for having chosen us for your stay in Madrid and for sharing your excellent opinion on Expedia!We are delighted that you have enjoyed your experience at Petit Palace Chueca has been so excellent and that the kind attention of our staff is one very positive feature of it.We hope to welcome you back anytime soon, we would love to do so!Kind regards,Teresa de la Rosa, Experience Manager.

6/10 Okay

Lener

Stayed 3 nights in Oct 2023
Response from Isabel Rodríguez, Host. on Nov 3, 2023
Dear Lener,Thank you very much for having chosen us for your stay in Madrid and for your feedback.We are sorry that your experience at our hotel was not as wonderful as we would have liked and we will work hard to improve in everything we can.We hope that you can give us a second chance, we will make sure that you have a 10/10 experience.Kind regards,Isabel Rodríguez, Host.

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, ideal
Stayed 3 nights in Oct 2023
Response from Teresa de la Rosa, Experience Manager. on Oct 10, 2023
Dear Jonathan,Thank you very much for having chosen us for your stay in Madrid and for your wonderful review!We are delighted that your experience at Petit Palace Chueca has been so pleasant!We are looking forward to welcoming you in the future, we would love to do so!Kind regards,Teresa de la Rosa, Experience Manager.

8/10 Good

Milqueza, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to all Madrid attractions!
Stayed 4 nights in Oct 2023
Response from Teresa de la Rosa, Experience Manager. on Oct 10, 2023
Dear Milqueza,Thank you very much for having chosen us for your stay in Madrid and for your wonderful review. We are delighted that our central location has been such a highlight and we hope to welcome you back soon at Petit Palace Chueca!Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Adar

Business traveler
Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Teresa de la Rosa, Experience Manager. on Sep 27, 2023
Dear Adar,Thank you very much for having chosen us for your stay in Madrid and for such an outstanding review!We hope to welcome you back anytime soon, it would be a pleasure for us to have you once again as a guest at Petit Palace Chueca!Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Maha, Haifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic and Perfect. Nothing added, nothing missing.
Stayed 2 nights in Aug 2023
Response from Teresa de la Rosa, Experience Manager. on Aug 29, 2023
Dear Maha,Thank you very much for having chosen us for your stay in Madrid and for your review!We are very happy that we met your expectations at Petit Palace Chueca and we hope to welcome you bacj anytime soon!Kind regards,Teresa de la Rosa, Experience Manager.

6/10 Okay

Nobuko, NewYork

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2023
Response from Teresa de la Rosa, Experience Manager. on Aug 29, 2023
Dear Nobuko,Thank you very much for having chosen us for your stay in Madrid.We are very happy that our location was so much to your liking and we would be delighted to welcome you back at Petit Palace Chueca!Kind regards,Teresa de la Rosa, Experience Manager.

8/10 Good

ANGEL ANTONIO

Stayed 3 nights in Aug 2023
Response from Teresa de la Rosa, Experience Manager. on Sep 10, 2023
Estimado Ángel Antonio:Muchas gracias por habernos escogido para su estancia en Madrid y por su puntuación.Nos alegramos de que su experiencia en Petit Palace Chueca haya sido tan agradable y esperamos poder darle la bienvenida en un futuro.Atentamente,Teresa de la Rosa, Experience Manager.

8/10 Good

Oumelbanine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Teresa de la Rosa, Experience Manager. on Aug 16, 2023
Dear Oumelbanine,Thank you very much for having chosen our hotel for your stay in Madrid!We are glad that you have enjoyed your experience at Petit Palace Chueca and we are looking forward to welcoming you back again.Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, staff very helpful. Will stay again
Stayed 1 night in Aug 2023
Response from Teresa de la Rosa, Experience Manager. on Aug 8, 2023
Dear Allen,Thank you very much for having chosen our hotel for your stay in Madrid and for your wonderful review!We are delighted that you have had such a nice experience at Petit Palace Chueca and we look forward to welcoming you back once again.Kind regards,Teresa de la Rosa, Experience Manager.

6/10 Okay

Margaret

Stayed 1 night in Aug 2023
Response from Teresa de la Rosa, Experience Manager. on Aug 8, 2023
Dear Margaret,Thank you very much for having chosen our hotel for your stay in Madrid and for sharing your experience online.We are glad that your stay was pleasant and thank you for helping us improve.We hope to welcome you back anytime.Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, restaurants, stores, teathers, and a lot more place for know in the area!! The hotel is very clean, very cute, and very comfortable!!
Stayed 3 nights in Jul 2023
Response from Teresa de la Rosa, Experience Manager. on Aug 8, 2023
Dear Daniel,Thank you very much for having chosen us as your hotel of stay in Madrid and for your wonderful review online.We are delighted that you have enjoyed your experience at Petit Palace Chueca so much and we are looking forward to welcoming you back again!Kind regards,Teresa de la Rosa, Experience Manager.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Isabel R on Jul 11, 2023
Dear AndreaFirst of all thank you for choosing the Petit Palace Chueca to stay at during your stay in Madrid and for taking the time to rate your stay with us. We are glad you enjoyed your stay and look forward to welcoming you again on your next visit when we will be happy to greet you again. Best regards.

10/10 Excellent

Norma J

Stayed 1 night in Jun 2023
Response from Vicente Álvarez - Experience Manage on Jul 17, 2023
Estimada Norma,Muchas gracias por su inmejorable valoración.Nos alegra saber que ha disfrutado de su estancia con nosotros.Deseando darle la bienvenida de nuevo muy pronto, reciba un cordial saludo de todo el equipo del Petit Palace Alcalá/ Chueca. Atentamente,Vicente Álvarez - Experience Manager

8/10 Good

Mary Katheryn

Stayed 2 nights in Jun 2023
Response from Isabel R on Jul 11, 2023
Dear MeryFirst of all thank you for choosing the Petit Palace Chueca to stay at during your stay in Madrid and for taking the time to rate your stay with us. We are glad you enjoyed your stay and look forward to welcoming you again on your next visit when we will be happy to greet you again. Best regards.

6/10 Okay

Garry

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs flooring repair and newer mattress
Location was great the floors were in need of repair loose and warped flooring and the bed mattress was extremely uncomfortable lumpy and sagging.
Stayed 3 nights in Jun 2023
Response from Isabel. R. on Jun 13, 2023
Dear Garry,Thank you very much for having chosen us as your house during your stay in Madrid and for devoting part of your time to giving us your opinion.We inform you that we will take note of everything you tell us, both for a review of the floors and the mattresses and thus be able to take the appropriate measures and solve it.Thank you again and we invite you to give us another opportunity in the future, we will try to offer you the best possible experience.Best Rergards

10/10 Excellent

Jannice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion, el personal es demasiado amable y servicial, cómodo para 4 personas, puedes caminar a todos lados y tienes todo relativamente cerca pero tambien la transportacion esta a 1 minuto a pie. Deben de darle un cariñito a las habitaciones y arreglarles algunas cosas pero volveria a quedarme.
Stayed 3 nights in Jun 2023
Response from Isabel R on Jun 13, 2023
Estimada Jannice Ante todo gracias por escoger el Petit Palace Chueca para hospedarse durante su estancia en Madrid y por el tiempo dedicado a comentar su estadía con nosotros. Nos alegra que disfrutara de la excelente localización del Hotel y esperamos poder seguir mejorando día a día para conseguir en su próxima visita el 100% de su satisfacción. Reciba un cordial saludo

6/10 Okay

ANTHONY

Business traveler
Liked: Cleanliness
Basic but convenient
Basic, but good location, didn't get get the room type booked, bed quality was very poor, New mattresses needed, great bathroom, amazing shower pressure, the "coffee shop" reception is a student hang out so you can't get a seat but you may be lucky to sit on a bench after people had their feet on it.
Stayed 5 nights in May 2023
Response from Teresa de la Rosa, Experience Manager. on May 19, 2023
Dear Anthony,Thank you very much for having chosen us for your stay in Madrid and for your review. From the information that we have in our system, your reservation was made for a standard double room, which, indeed, is the room you were allocated in. We are sorry that our facilities did not meet your expectations completely and, whenever you would like to have a coffee and a seat in our cefeteria, our front desk department will be always eager to help.Kind regards,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Teresa de la Rosa, Experience Manager. on May 19, 2023
Estimado Sergio:Muchas gracias por habernos escogido para su estancia en Madrid y por su excelente puntuación en cuanto a su experiencia con nosotros. Esperamos tener la suerte de darle la bienvenida de nuevo en un futuro, nada nos gustaría más.Atentamente,Teresa de la Rosa, Experience Manager.

10/10 Excellent

Hovhannes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Everything we wanted to do was within walking distance. We had plenty of food options readily available. The staff was super friendly. While they did t have parking at the facility, they do have an agreement with a garage nearby where we got discounted rates.
Stayed 9 nights in Apr 2023
Response from Laura Rodriguez - Guest Service. on Apr 27, 2023
Dear HovhannesThank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Best regardsLaura Rodriguez - Guest Service.

8/10 Good

Alvaro

Stayed 1 night in Apr 2023
Response from Laura Rodriguez - Guest Service. on Apr 22, 2023
Querido Alvaro,Muchas gracias por hacernos llegar su valoración tras su estancia en Petit Palace Chueca.Nos alegra saber que sus días con nosotros han sido satisfactorios y esperamos recibirles de nuevo muy pronto.Un saludo,Laura Rodriguez - Guest Service.

10/10 Excellent

Bertha Maria Perez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the location of this property and the breakfast was delicious. Also, the check-out time at noon is very convenient. The staff is very friendly and always ready to help they even have a scale available at reception for guest to weight their packages before leaving.
Stayed 9 nights in Apr 2023
Response from Teresa de la Rosa, Experience Manager. on Apr 18, 2023
Dear Bertha Maria Perez,Thank you very much for having chosen us for your stay in Madrid and for such a wonderful review.We are delighted that we were able to meet your expectations!We hope to welcome you back at Petit Palace Chueca anytime in the future.Kind regards,Teresa de la Rosa, Experience Manager.

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in an amazing location. Just around the corner from the Gran Via road and train stop. Rooms were great and service was also top notch. My only drawback was that if your on a lower floor you can hear everything from the street. I did ask to be put on a higher floor and they accommodated very nicely. Worth the stay.
Stayed 2 nights in Mar 2023
Response from Isabel R. on Mar 24, 2023
Dear Jenny First of all thank you for choosing the Petit Palace Chueca to stay at during your stay in Madrid. We are glad that you enjoyed your stay and that the central location of the hotel in the heart of the city was to your liking. We would especially like to thank you for mentioning the friendliness of our staff. Thank you again and we look forward to welcoming you again on your next visit to our city. Best regards

6/10 Okay

Tingting

Stayed 2 nights in Mar 2023
Response from Laura Rodriguez - Guest Service. on Mar 19, 2023
Dear Tingting, Thank you very much for your feedback. We hope you had a good time with us and getting to know our beautiful city.Best regardsLaura Rodriguez - Guest Service.

10/10 Excellent

Michael

Stayed 1 night in Mar 2023
Response from Laura Rodriguez - Guest Service. on Mar 15, 2023
Dear Michael,Thank you so much for your feedback. We hope you had a terrific time with us and got to enjoy our lovely city :)Kind regardsLaura Rodriguez - Guest Service.

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent conditions, the only thing was de air conditioner in the room. We weren’t unable to set the AC, was too hot inside the room. Except for that, everything else was EXCELLENT
Stayed 5 nights in Mar 2023
Response from Isabel R on Mar 13, 2023
Dear Tania,First of all thank you very much for trusting us in your last stay in Madrid and for writing a comment about it.We are glad that you were comfortable with us at the hotel and regarding the problem you had with the air conditioning, you could not select the cold option because the general heating is still in winter mode. It was still a pleasure to have you stay here and we hope that if you visit Madrid again in the future you will choose us again.

8/10 Good

Nora

Stayed 2 nights in Mar 2023
Response from Isabel Rodriguez on Mar 13, 2023
Estimada Nora Ante todo muchas gracias por escoger el Petit Palace Chueca para hospedarse durante su estancia en Madrid y por la alta puntuación concedida. Nos alegra que disfrutara de su estadía y esperamos poder volver a recibirles en su próxima visita. Reciba un cordial saludo

6/10 Okay

SARAH

Liked: Cleanliness, staff & service, property conditions & facilities
The best city to visit!
Madrid is an amazing city and the hotel is really well located - loads of boutiques, large storesand restaurants close by. Only there formone evening and night!
Stayed 1 night in Feb 2023
Response from Laura Rodriguez - Guest Service. on Mar 5, 2023
Dear Sarah,Thank you so much for your feedback! We're so happy that you enjoyed a few days in our hotel and our beautiful city, we hope you took advantage of our privileged location to savor everything Madrid has to offer. We would be glad to welcome you again!Best regards,Laura Rodriguez - Guest Service.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little place
It was pleasantly located close to all amenities, yet still quiet enough even with a balcony room. The took was bigger than expected and clean. The bed was comfortable but the scent of detergent for the sheets was overpowering. I would stay here again.
Stayed 1 night in Jan 2023
Response from Laura Rodriguez - Guest Service. on Feb 3, 2023
Dear Bianca,Thank you very much for your feedback! We're super glad that you enjoyed a few days with us and that your stay was such an amazing experience.Best regards,Laura Rodriguez - Guest Service.

10/10 Excellent

ALBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Laura Rodriguez on Jan 7, 2023
Estimado Alberto,Muchísimas gracias por valorar su reciente estancia en Petit Palace Chueca. Nos alegramos que sus días con nosotros hayan sido satisfactorios y hayan podido disfrutar de Madrid.Esperamos recibirles de nuevo muy pronto.Un saludo,Laura Rodriguez - Guest Service.

6/10 Okay

NESTOR, moreno valley

Liked: Cleanliness, staff & service
Response from Isabel Rodríguez, Host. on Nov 7, 2023
Estimado Nestor:Muchas gracias por habernos escogido para su estancia en Madrid y por su feedback.Sentimos que su experiencia no haya resultado aquella que nos habría gustado, y tendremos en cuenta su comentario para mejorar en todo aquello que esté en nuestra mano. Atentamente,Isabel Rodríguez, Host.

10/10 Excellent

Alfredo Orlando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and great room very private.
Response from Isabel R. on Jan 4, 2023
Dear AlfredoFirst of all, thank you very much for choosing the Petit Palace Chueca to stay at during your stay in Madrid and for taking the time to comment on your good experience at the Hotel with us and the rest of the users.We are glad that the excellent location in the heart of the city was to your liking and that you liked the room you were assigned. We look forward to welcoming you back for your next stay. Thank you again and Happy New Year.

6/10 Okay

YOSEF

Stayed 1 night in Dec 2022
Response from Isabel R. on Jan 4, 2023
Dear YosefFirst of all, thank you very much for choosing the Petit Palace Chueca to stay at during your stay in Madrid and for taking the time to share your stay with us.I am sorry that we did not achieve 100% satisfaction and we hope you will give us another opportunity for your next stay,Thank you again and Happy New Year.