Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Tokyo

アクセスの良い手頃なホテル

Posted Aug 13, 2016
Pros: コストパフォーマンスがよい。
セントロにもサラマンカ地区にも歩いて行けて、周囲は落ち着いた雰囲気のエリアでした。地下鉄の駅も近くにあるので、自分でいろいろ動きたい人に向いています。朝食は近くのカフェでとりました。ある程度、外国語でのコミュニケーションにストレスがない方におすすめします。
Comment from Hotel Management
Aug 16, 2016 by Maria, Hotel Management
Dear maduixa on, Thanks a lot for your feed back. We are glad you had a great stay with us. Kindest regards María Santos Front desk Manager
5 out of 5
by A verified traveler from Amsterdam

Heerlijk centraal gelegen hotel

Posted Aug 10, 2016
Pros: Prettig dat ze een ruime familiekamer hadden met goede bedden.
Cons: Mooie badkamer met prima douche. En hoewel de douche erg ruim is, wordt de badkamer toch nat. Dus een schuifdeur ipv de huidige glasplaat is beter.
Location: Centraal gelegen met winkels, restaurants en barretjes op loopafstand.
Mooi hotel, schone kamer, uitmuntend ontbijt, vriendelijk personeel. Leuke restaurantjes en barretjes om de hoek en aan het plein voor deur. Metrohalte vlakbij. Hotel ligt lekker centraal als uitvalsbasis om Madrid te verkennen. Lopend gaat soms sneller dan met de metro, want centrum Madrid is niet zo groot. Wel heerlijke stad met uitermate vriendelijke mensen.
Comment from Hotel Management
Aug 12, 2016 by maria, Hotel Management
Dear guest, Thank you so much for you kind review about our hotel. It's fantastic you had a good time in Madrid. Kindest regards. Maria Santos Front desk Manager
5 out of 5
by A verified traveler from Oberhausen

Gut gelegenes, schönes Hotel mit gutem Ambiente

Posted Aug 10, 2016
Wir sind sehr zufrieden und werden bei unserem nächsten Madrid Besuch dieses Hotel wieder buchen. Es hat alles gestimmt. Wir haben den Aufenthalt genossen - uns sehr wohl gefühlt.
Comment from Hotel Management
Aug 16, 2016 by Maria, Hotel Management
Dear Rüdiger, Thanks a lot for your nice words about your stay. Best regards from all the staff. María Santos Front desk Manager
5 out of 5
by A verified traveler from Bodø, Norge

Sentralt plassert hotell i Madrid

Posted Jul 23, 2016
Pros: Plassering, personalet og hele oppholdet.
Location: Kafeer, gåturer og mat er rett utenfor døren.
Flott hotell plassert i et veldig attraktivt nabolag, med et yrende liv utenfor. Enkelt tilgjengelig mht transport til/fra flyplass. Rent og pent med en veldig trivelig betjening.
Comment from Hotel Management
Aug 4, 2016 by Maria, Hotel Management
Dear Alexander, Thank you so much for your nice words about our hotel, We are glad you have enjoyed your stay. Kindest regards Maria Santos Front desk Manager
4 out of 5
by A verified traveler

Great location. Comfort room.

Posted Jul 17, 2016
A few min walk to metro. Nice room. NOT-SO-BUSY area.
Comment from Hotel Management
Aug 4, 2016 by Maria, Hotel Management
Dear guest, Thanks a lot for your kind review. We are really happy you have enjoyed the hotel. kind regards. Maria Santos Front desk Manager
5 out of 5
by A verified traveler from Chile

Estupendo salvo recepción

Posted Jul 10, 2016
Todo estupendo. Pero pienso que el personal de recepción debería sonreír un poco más. A momentos ni siquiera saludan a los huéspedes cuando entramos o salimos. Fuera de esto, el hotel estupendo.
Comment from Hotel Management
by Maria, Hotel Management
Estimado Juan, Muchas gracias por compartir su opinión. Lamento mucho que se haya llevado esa percepción del personal de recepción. Siempre es el aspecto mejor valorado del hotel y hacemos lo posible por hacerles sentir como en casa. Como responsable del departamento le pido disculpas si durante su estancia en algún momento no percibió la entrega y el cariño que ponemos al atender a nuestros clientes. Un cordial saludo. María Santos, Front desk Manager
5 out of 5
by A verified traveler from Washington Connecticut

Good location Friendly staff

Posted Jul 4, 2016
Excellent I will hope to stay there on our next trip to Madrid.
Comment from Hotel Management
Jul 7, 2016 by maria, Hotel Management
Thank you so much much for your nice review. Kind regards Maria Santos Front desk Manager
4 out of 5
by A verified traveler from Hong Kong.

Good location and clean

Posted Jun 19, 2016
Good location, nearby metro station. Room is clean and spacious. The male staff of front desk not that friendly..
Comment from Hotel Management
Jun 22, 2016 by maria, Hotel Management
Dear Joanna, thanks a lot for your review. We are really happy you have enjoy our location and facilities. I apologize if any member of our front desk didn't provide you the service expected, we always do our best to make you feel at home, so please accept our apologizes. Best regards. Maria Santos Front desk manager
5 out of 5
by A verified traveler from UK

Ideal location for exploring Madrid

Posted Jun 14, 2016
Fantastic hotel with helpful and very friendly staff. Ideal location for exploring beautiful Madrid on foot. Breakfast is expensive but the cafes in the square outside offer a handy and more economical alternative. Metro is only a few yards away so taking the tube from the airport is very straightforward. Rooms are clean and I love the focus on tech. Laptops are provided free of charge and wi-fi is quick. Really enjoyed our stay and we will use this hotel in future.
Comment from Hotel Management
Jun 21, 2016 by Maria, Hotel Management
Dear Emily, thanks a lot for sharing your opinión. We are glad you have enjoyed the experience with us. Kind regards. Maria Santos Front desk Manager
5 out of 5
by A verified traveler from Australia

Lovely boutique hotel

Posted Jun 4, 2016
Pros: Location, beautifully renovated
Cons: Nothing
Location: Madrid is on your doorstep - restaurants, art galleries, museums, shopping
Petit Palace Santa Barbara was a great place to stay. Being 100m from the nearest metro was very useful for arrival and departure. But the hotel was also close to the city centre and we were able to walk everywhere. It was a quieter area off the main streets and that also made for a more relaxing stay. The staff were very friendly and helpful
Comment from Hotel Management
Jun 14, 2016 by Maria Santos, Hotel Management
Dear Joe, Thanks a lor for your nice words about our hotel and service. Kind regards from all the staff. María Santos Front Desk Manager