Ratings based on 340 Verified Reviews

4.4 out of 5
98% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wales UK

Fabulous Stay

Posted Feb 25, 2017
Pros: Location Great & Rooms were very comfortable and very clean
Cons: Tea/coffee making facilities in room. No lounge or bar to relax in evening
Location: Beer Bikes & I-pad tour are a must if your looking for fun things to do, check out 'The Spain Event Co' they will organise everything for you!
We were a party of 26 ladies celebrating a 50th Birthday. Rooms were very comfortable and very clean, only criticism was no tea/coffee making facilities. Breakfast was fresh & very healthy. No lounge or bar to relax in evening. Location was perfect only 10-15 min walk to main attractions. Taxis were also reasonable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 21, 2016
Great!! It's a nice and beautiful old building within a modern, comfortable and terrific hotel
Comment from Hotel Management
Dec 27, 2016 by María, Hotel Management
Dear guest, Thanks a lot for your kind review. Best regards from all staff. María Santos Front desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2016 on Orbitz
Would have been great if the wi fi access was good, it was very slow and oftentimes difficult to connect
Comment from Hotel Management
Oct 3, 2016 by Maria, Hotel Management
Dear guest, thank for your feedback and suggestions. Best regards. Maria Santos FDManager
4 out of 5
by A verified traveler

Clean and modern, but too noisy

Posted Sep 30, 2016 on Hotels
We had a good stay, but with a few snags which means I won't give it top marks. Based on previous reviews commenting on the noise I had asked for a quiet room. However, the "quiet rooms" face the court yard, and the partying there kept going well past midnight. I appreciate that Spain has a culture of eating and drinking late, and that not the issue, but these should not be considered quiet rooms. The management apologised and gave us late check out plus a few other perks, but I wouldn't stay here again based on this. The breakfast was dreadful. It was severely understaffed, chaotic, half the food was gone when we got there, the tables weren't cleared, there were no clean bowls, plates, cutlery or cups, and for this we had to pay 15 euros. My advice is that unless breakfast is included in your room rate go elsewhere! On the upside, the hotel is extremely well maintained, clean and modern, the rooms are a good size and the court yard is nice. The location is also very good, approx. 15-20 min from the main sites, but in a neighbourhood that is not that touristy which we really liked.
Comment from Hotel Management
Oct 3, 2016 by General Manager, Hotel Management
Dear guest, Thanks a lot for sharing your feedback. I really apologize our hotel didn't cover your expectations. We appreciate your suggestions to improve our service. Kind regards María Santos Front desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Great location

Posted Sep 28, 2016
Pros: Excellent staff.
Location: Excellent for the tube. there is loads to do in a lovely city.
The hotel is very well positioned and very close to the Metro station (the Metro system is brilliant). The staff were excellent -lovely and welcoming and the hotel was clean and modern in style (if you like that sort of design). My one criticism is that our room overlooked the street and as we stayed on a Saturday night, the noise outside in the street was terrible until a little before 5a.m. If I went back, I would ask for a room not overlooking the outside.
Comment from Hotel Management
Oct 3, 2016 by santabarbara@petitpalace.com, Hotel Management
Dear Mark, Thanks a lot for your feedback. We are really happy you have enjoyed your and we kindly appreciate your suggestions to improve the comfortability in the room. According to the noise in the street, due we are in the very down town, sometimes, at night, Santa Barbara square is not as quiet as usual, so if you prefer a super quiet room I recommend you to request on your next booking a room to courtyard, is as comfortable as the exterior ones, and absolutely noiseless. Kind regards María Santos Front desk Manager
4 out of 5
by A verified traveler

Great Accommodations - Mediocre Dinner

Posted Sep 16, 2016 on Hotels
The hotel accommodations, front desk staff, and location were excellent. My only warning would be for the hotel dinner. While the price is low, the overall quality of the food is moderate at best and dining room/bar service is very slow. Overall though, I would stay at this hotel again as it is easy to opt out of a hotel dinner.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Dear guest, Thank you so much for your feedbak. I really apologize you found our dinner service slow and under your expectations. Your suggestion is very important to us, so thank you for sharing your opinion. It's so nice to reed your words about the hotel staff and location, and definitely we are happy to know you will book again our hotel. Kindest regards. Maria Santos. Front desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Malvern

Good location

Posted Sep 16, 2016
Pros: Location. We were on the top floor and it was quiet. Inside and especially the bathroom is modern, arty. Helpful staff. Windows actually open.
Cons: Air con was a bit difficult to control. Powerful fan directed to bed. But windows open which was good.
Location: Very central, maybe 30 mins walk to centre but it's an interesting walk, good for both ends of the city.
Interesting walk to Gran Via etc. down busy street with many cafes, bars and small shops. Hotel is very modern but with interesting old features like the staircase. Open air bar area is also interesting. Very helpful staff.
Comment from Hotel Management
Sep 19, 2016 by María, Hotel Management
Dear Fi, Thank you for taking the time to share your feedback. We are glad to you have a wonderful stay with us. Thank you so much for your nice words. Best regards on behalf the whole team. María Santos Front desk Manager
5 out of 5
by A verified traveler from Canberra

Paradise on a hot day

Posted Sep 12, 2016 on Hotels
This is a good hotel in a convenient location. Quite expensive but not unexpectedly for Madrid. It has good amenities and has very helpful staff. The courtyard garden is a wonderful place to eat and drink on the hot days. Highly recommended.
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Dear Canbera, Thanks a lot for your kind feedback. We are really happy you had a good time with us. Best regards Maria Santos Front desk Manager
5 out of 5
by A verified traveler from Vancouver, Canada

Great hotel! Clean, new and great location

Posted Sep 9, 2016 on Hotels
Really enjoyed the cleanliness and new condition of the hotel. Terrific location within walking distance to everything. Good service and breakfast! I bit pricy but good
Comment from Hotel Management
Sep 14, 2016 by General Manager, Hotel Management
Dear guest, Thanks for leaving your opinión. We are glad you have enjoyed our hotel, location and breakfast. Kind regards. Maria Santos Front desk Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Would certainly use again.

Posted Sep 6, 2016
Pros: Helpful and friendly staff. Good area.
Location: Location a mix of nearby nice coffee and snack cafes where many young people sit & talk in the evenings. Also near slightly different 'Soho' type Rd
Excellent hotel in interesting area. Welcomed at reception by friendly manager. Comfortable, quiet and clean room with large bathroom. Reception staff friendly and helpful, (especially Isobel who took time to book us Prado admission tickets). Aircon very efficient. Nice terrace and bar (excellent large g&ts there). Breakfast nice (but pricey as with all hotels). Would certainly recommend for short or long stay. Metro an easy walk but longer to find the tourist bus stop. (A must to get idea of town). Many taxis if needed.
Comment from Hotel Management
Sep 7, 2016 by Maria, Hotel Management
Dear Torq, Thanks a lot for your kind review and your nice words about our staff and service. We are glad you had a nice time with us. Best regards. Maria Santos Fornt desk Manager