Ratings based on 73 Verified Reviews

4.1 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

It was a bit noisy.

Posted Dec 1, 2016
Early in the morning we couldn't sleep because it was a lot of noisy. By the staff preparing the rooms fo the next guests. At one point we were having a shower and staff walked in to the room to see if they could clean the room. We didn't hear any knocking. Breckfast was great even if we were late for it it was always plenty of good choices. They serve until 11:00am.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice location. Big rooms.

Posted Nov 20, 2016
Central location to walk the city. Big rooms but cold. Ideal to move in the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from united kingdom

Near to main attractions

Posted Nov 12, 2016
Pros: The lobby was lovely offering tea/coffee all day for free and you can help yourself to apples.
Cons: There was a funny smell as you walk in to room coming from toilet I think
Location: Good location within walking distance to main attractions such as The Royal Palace free entrance from 4pm for European citizens. Egyptian temple
4 out of 5
Recommended
for Couples
by A verified traveler from Miami

Posted Nov 12, 2016
Pros: The comfort and old-world charm, away from the bustle of the city.
Cons: Daytime reception staff were generally very pleasant and accommodating, however we found an evening desk clerk a little dismissive.
Location: There is a limited choice of good eating places in the immediate vicinity, but 10-15 minutes walking distance, you have a wide choice of restaurants.
We enjoyed our 2-night stay here: conveniently-easy walking distance to the Gran Via, Royal Palace, Plaza Mayor and Puerta del Sol made it a good choice. It was also about 25% cheaper than comparable hotels in the area. The Plaza de Espana is the nearest metro station, and is no more than 5 -10 minutes walk away: although it is possible to take the metro from the airport,I do not recommend this for those with much luggage, however, since it requires going up and down a lot of steps. In a pretty quiet street, fronting onto gardens, this hotel is an older property, with quite a lot of charm. There is a comfortable lobby and lounge, with a free coffee service. The bedroom was a good size with modern fittings and furnishings. The wifi worked well. There is a limited choice of good eating places in the immediate vicinity, but 10-15 minutes walking distance, you have a wide choice of restaurants, especially in the Opera area.
3 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Pleasant and Central

Posted Nov 5, 2016
Pros: The hotel is very central - just adjacent to the Palacio Real, and bus services/metro can be accessed nearby. Reception staff were always helpful.
Cons: Disappointed there was no bar. The infrastructure is old and sometimes worn - eg my windows did not fasten and opened onto the 1st floor roof.
Location: Very central for Palacio Real, Opera, Shopping Area ,cathedral, and assess via bus/metro to other tourist attractions.
The hotel provides clean bedrooms. Some problems with smell - possibly from kitchen in mornings. A good array of Spanish breakfast (buffet)- do not go to expect English Breakfast. There is no bar facility , but there is a pleasant lounge with complimentary coffee making facilities and apples.
4 out of 5
Recommended
for Everyone
by A verified traveler from Plano, United States of America

Great hotel

Posted Oct 24, 2016
Pros: Location and clean
Cons: Elevators
Location: Good
Very good facility. But the elevator too narrow. Good good good clean very friendly staff. Great staff for all needs. Very good facility. But the elevator too narrow. Good good good clean very friendly staff. Great staff for all needs.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Very nice hotel good location

Posted Oct 19, 2016
Very good hotel close to everything comfortable bed clean great staff coffee and water in lobby at all times would recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Pleasant stay

Posted Oct 15, 2016
Location: So close to royal palace and the old town. Yet only a short walk from the railway station. So much to do in this city. A great place.
Compact room at rear away from noisy main road. Very clean, thick white towels and crisp bed sheets. Staff very helpful at all times. Varied buffet breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from e

Holiday

Posted Oct 8, 2016
Location: Good location near city centre,attractions,shops and bars and restaurants
Small room but good facilities,clean and comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Central hotel, very clean friendly staff

Posted Sep 29, 2016
Excellent location, close to the Palace Clean hotel, friendly staff Would stay here again