Hotel Puerta América

Photo gallery for Hotel Puerta América

Featured Image
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
TV with digital channels

Overview of Hotel Puerta América

Hotel Puerta América

5 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

Explore the area

  • Popular LocationPaseo de la Castellana3 min drive
  • Popular LocationWiZink Center4 min drive
  • Popular LocationSantiago Bernabeu Stadium10 min drive
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)11 min drive

Choose dates to view prices

About this area

Madrid

Located in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Golden Mile and Paseo de la Castellana are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque de Berlin and El Retiro Park. Traveling with kids? Consider Royal Botanical Garden, or check out an event or a game at Las Ventas. Guests appreciate the hotel's convenience to public transportation: Cartagena Station is 3 minutes by foot and Prosperidad Station is 10 minutes.

What's nearby

  • Paseo de la Castellana - 3 min drive
  • WiZink Center - 4 min drive
  • Puerta de Alcala - 5 min drive
  • National Library - 6 min drive
  • Santiago Bernabeu Stadium - 10 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive

Restaurants

  • The Observatory — 1 min walk
  • Karrara Terrace — 1 min walk
  • Min — 4 min walk
  • Rias Bajas — 4 min walk
  • Reblochón — 4 min walk

About this property

Hotel Puerta América

Family-friendly Madrid hotel in Prosperidad with 2 restaurants
Along with 2 restaurants, this hotel has a nightclub and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a coffee shop/café are onsite. All 315 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Thoughtful touches include pillow menus and bathrobes, and guests will also find minibars and digital TV.
Hotel Puerta América offers 315 accommodations with minibars and safes. A pillow menu is available. Televisions come with digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (EUR 26.00 per day)
  • Extended parking on site (EUR 26.00 per night)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 25 for adults and EUR 11 for children
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Fitness center
  • Nightclub
  • Seasonal outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Business services

  • Business center
  • Conference center
  • Meeting rooms - 5

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer

Entertainment

  • Digital channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 15 to June 15:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for EUR 60.0 per day
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 25 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Rollaway bed fee: EUR 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to July
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 204 out of 382 reviews
5 - Excellent 53%
Rating 4 - Good. 126 out of 382 reviews
4 - Good 33%
Rating 3 - Okay. 28 out of 382 reviews
3 - Okay 7%
Rating 2 - Poor. 17 out of 382 reviews
2 - Poor 4%
Rating 1 - Terrible. 7 out of 382 reviews
1 - Terrible 2%

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with friendly staff.
Stayed 3 nights in Oct 2021

2/5 Poor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

5/5 Excellent

Stayed 6 nights in Jan 2020