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Hotel Puerta América

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In-room safe, desk, blackout drapes, soundproofing
Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Junior Suite | Living room | TV with digital channels

Overview of Hotel Puerta América

VIP Access

Hotel Puerta América

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

Explore the area

  • Popular LocationPaseo de la Castellana3 min drive
  • Popular LocationWiZink Center10 min drive
  • AirportMadrid (MAD-Adolfo Suarez Madrid-Barajas)11 min drive
  • Popular LocationSantiago Bernabeu Stadium12 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

About this area


Hotel Puerta América is located in Prosperidad, a neighborhood in Madrid, and is in the entertainment district and near the airport. Calle de Alcalá and Club de Campo Villa de Madrid are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Madrid Wax Museum and Royal Botanical Garden. Traveling with kids? Consider Juan Carlos I Park, or check out an event or a game at Santiago Bernabeu Stadium. Guests appreciate the hotel's convenience to public transportation: Cartagena Station is 3 minutes by foot and Prosperidad Station is 10 minutes.

What's nearby

  • Paseo de la Castellana - 3 min drive
  • Hospital Gregorio Maranon - 5 min drive
  • National Library - 6 min drive
  • WiZink Center - 10 min drive
  • Santiago Bernabeu Stadium - 12 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive


  • Min - 4 min walk
  • Rias Bajas - 4 min walk
  • Reblochón - 4 min walk
  • Vila Brasil - 4 min walk
  • Peggy Sue's - 5 min walk

About this property

Hotel Puerta América

5-star luxury hotel located in Prosperidad
A nightclub, a poolside bar, and a rooftop terrace are just a few of the amenities provided at Hotel Puerta América. Enjoy a meal at the two onsite restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • A porter/bellhop, luggage storage, and express check-in
  • A 24-hour front desk, free newspapers, and a front desk safe
  • Guest reviews say great things about the location
Room features
All 315 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like free WiFi and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Free toiletries and hair dryers
  • Digital channels, daily housekeeping, and desks


English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (EUR 26.00 per day)
  • Extended parking on site (EUR 26.00 per night)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 25 for adults and EUR 11 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • The Observatory
  • Karrara Terrace
  • Lobby Bistro

Things to do

  • Fitness center
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms


  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms - 5


  • Garden
  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hair dryer
  • Towels


  • Digital channels


  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing

Similar properties

See similar properties



Check-in from 2:00 PM - anytime
Express check-in available
Minimum check-in age - 18


Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 27 2021 to December 31 2022 (dates subject to change):
  • One of the dining venues
  • Entertainment facilities
The following facilities are closed seasonally each year. They will be closed from September 15 to June 18:
  • Swimming pool

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60 per night
Free cribs are available on request at the property

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • Deposit: EUR 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: EUR 25 for adults and EUR 11 for children (approximately)
  • Self parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Rollaway bed fee: EUR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 18 to September 15
Pool access available from noon to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

Does Hotel Puerta América have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from noon–7:00 PM. The pool is closed seasonally each year from September 15 to June 18.

How much does it cost to stay at Hotel Puerta América?

As of Dec 8, 2022, prices found for a 1-night stay for 2 adults at Hotel Puerta América on Jan 6, 2023 start from $136.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerta América pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Puerta América?

Self parking is available for EUR 26.00 per day. Extended parking is available for EUR 26.00 per night.

What time is check-in at Hotel Puerta América?

Check-in is from 2:00 PM - anytime.

What time is check-out at Hotel Puerta América?

Check-out is at noon.

Where is Hotel Puerta América located?

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of Golden Mile and Paseo de la Castellana. Santiago Bernabeu Stadium and El Retiro Park are also within 2 mi (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 10 minutes.

Can I cancel my reservation for free at Hotel Puerta América and receive a full refund?

Yes, Hotel Puerta América offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Puerta América cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 10 - Excellent. 254 out of 465 reviews" "
" "10 - Excellent 55%
Rating 8 - Good. 142 out of 465 reviews" "
" "8 - Good 31%
Rating 6 - Okay. 36 out of 465 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 23 out of 465 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 10 out of 465 reviews" "
" "2 - Terrible 2%




Staff & service




Property conditions & facilities



10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, good service, good location, and a unique space age all white room. I highly recommend this property.
Stayed 3 nights in Nov 2022

10/10 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed at
Stayed 1 night in Sep 2022

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Glitchy technology in elk s
Beautiful hotel. Room technology was very glitchy, the ac was freezing we turned it up but it would not get warmer, in the middle of the night it actually went down. Also the lights in the room were glitchy and you had to press the button a bunch of times before it turned off. Didn’t like the breakfast either, some of the items like the fruit and pastries were food but eggs and meat were not. Overall gorgeous design and friendly service
Stayed 2 nights in Aug 2022

10/10 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveler
Business traveler
Liked: Staff & service
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Everything in the hotel was close but for the lobby bar which is totally inacceptable for a pseudo 5 star rating hotel. The only thing worth more than a star was thé design of the hôtel and rooms.
Stayed 3 nights in Apr 2022

10/10 Excellent

Stayed 4 nights in Apr 2022

10/10 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best place to stay!
Stayed 3 nights in Mar 2022