Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Osaka

伝統と格式のホテル

Posted Aug 12, 2015
プラド美術館からすぐのところにあり、便利だが静かな環境のホテルでした。建物や調度品は伝統と格式のある素晴らしいものでした。近代的なホテルと比べると設備が古いのは仕方ないでしょう。眺めの良い部屋を頼んだのに、窓からコンクリート製の庭しか見えなかったのが残念でした。
5 out of 5
Recommended
for Everyone
by A verified traveler from oslo

Perfect location.

Posted Aug 7, 2015
Service over expectations. Outperformed my expextations with a good margin.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel right in the centre of Madrid

Posted Jul 13, 2015
Pros: Everything.
Bed sheets changed every day - what luxury. Breakfast superb and after 9am breakfast is served on the terrace. Cocktails divine. Staff really helpful - nothing too much trouble. Doormen went the extra mile in their friendliness and advice. Altogether a great time spent in Madrid.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Wundervolles Hotel in bester Lage

Posted Jul 8, 2015
Wir hatten wunderschöne große Zimmer mit Blick auf den Prado. Das Abendessen im Jardin Ritz war hervorragend. Service und Küche excellent. Immer wieder gern. Sehr zu empfehlen.
4 out of 5
Recommended
for Everyone
by A verified traveler from Basel

Tolle Lage in der Nähe der Museen.

Posted Jun 16, 2015
Pros: Aumerksamer, zuvorkommender Service.
Jedesmal eine Freude im Gartenrestaurant bei einem Drink zu sitzen. Leider hält die Küche nicht, was sie verspricht.
5 out of 5
Recommended
for Couples
by John from San Clemente, CA

Simply Spectacular!

Posted Jun 1, 2015 on Hotels
Spectacular! Perfect location. Simply beautiful. Take the guided hotel historical tour, if offered during your stay.
5 out of 5
Recommended
for Families
by A verified traveler

Agradável experiência

Posted May 31, 2015 on Hotels
O hotel é belíssimo. Tem o estilo clássico que gosto. Não observei o acúmulo de poeira na tapeçaria e cortinas. Mas não sou alérgica. Havia pedido um quarto claro na minha reserva. Contudo, disseram que não teria sido possível garanti-lo. Contudo, era um quarto azul, escuro... Pedi para trocar. Depois de muita insistência consegui. Este sim, claro e agradável. Tive um contratempo com o serviço de quarto, mas que foi resolvido com a intervenção da gerente. Achei a academia muito simplória pelo hotel. Poderia ter uma estrutura um pouco melhor. Mas gostei muito do hotel, decoração, conforto e local.
5 out of 5
Recommended
for Couples
by A verified traveler

Todo increíble

Posted May 28, 2015 on Hotels
Pequeña la habitación pero el hotel es perfecto
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted May 27, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Old School (In a good way) elegant hotel in Madrid

Posted May 26, 2015
Pros: Old school elegance with a modern sense of humour
Cons: GYM!!!
Location: Central to shopping and right next door to the Prado.
The staff's pride in this hotel is immediately evident. The checkin/out is respectful, quick, seamless. Very enjoyable lunch on the patio. The gym needs a little more equipment to get a half decent workout.