Ratings based on 465 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
80% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Nice place great location

Posted Oct 25, 2016
My Wife is traveling with a friend and was very happy with this hotel. Had a tough time in Italy before here and she was so happy with your hotel and extended there stay!!
3 out of 5
by A verified traveler from Frankfurt

zentral gelegen, praktisch, freundlich,

Posted Oct 21, 2016
Pros: praktisch, ohne Schnörkel,
Cons: Das Queensbeet sollte man nicht nehmen, sondern 2 Einzelbetten
Location: sehr zentral
Ankunft 23.00 Uhr, Abreise in der Früh 4.00 Uhr, alles kein Problem.
4 out of 5
by A verified traveler

Goed hotel mede door centrale ligging

Posted Oct 18, 2016
Pros: Centrale ligging. behulpzaam personeel
Cons: Iets ruimere kamer.
Location: Centrale ligging en de meeste topatracties zijn lopend te bereiken.
Kamer was schoon, maar wel erg klein. Personeel erg vriendelijk en zeer behulpzaam. Voor een kort verblijf aan te raden.
2 out of 5
by A verified traveler from New York

Good location but could use a bit of a refresh

Posted Oct 17, 2016
Pros: Modern bathroom, location, staff
Cons: WiFi sucked; room didn't have a window that faced outside? so you woke up and it was dark; needed more pillows; thin walls
Location: Gran Via had good shopping and restaurants.
Great location off of Gran Via. Easy access and walking distance to some trendy neighborhoods, good restaurants, sightseeing, transit, etc. Rooms are simple. Loved the updated, modern bathroom. The whole hotel could use a fresh coat of paint and a deep clean. This should be a 3 star hotel, not a 4 star. The WIFI was awful. Staff was super nice. Thin walls so my neighbors always woke me up in the middle of the night. You could hear everything down the hallway!
2 out of 5
by A verified traveler

Posted Oct 15, 2016
Location: 솔역과 산토도밍고 지하철 역에서 가까워 이용시 편리했습니다. 광장도 도보로 쉽게 갈 수 있었고, 주변에 쇼핑센터나 레스토랑은 많았습니다.
예약시 더블룸과 금연방을 요청사항에 넣었는데, 직원이 확인도 안하는지 트윈룸에 흡연실 방을 줬습니다. 전화로 변경을 요청했는데, 미안하다는 말도 없이 방만 교환받았습니다. 트윈룸에 금연실방으로;; 시설은 그럭저럭- 청소는 한것 같지만 주변에 먼지가 많고, 침대 근처에는 거미줄도 있었습니다. 드라이기는 잘 되지도 않아 수리도 한번 받았는데도, 다시 잘 안됐습니다.
5 out of 5
by A verified traveler

Buen hotel, centrico y comodo.

Posted Oct 14, 2016
Pros: Las habitaciones amplias
Cons: Podrian poner un mueble para maletas mas grande y los cuartos de baño no se cierran por dentro
Location: Cerca de gran via, muy cerca de comercios, y restaurantes
Muy bien equipado, con aire acondicionado, buena ubicqcion.
3 out of 5
by A verified traveler from Germany

Für ein 4 Sterne Hotel eindeutig zu wenig

Posted Oct 14, 2016
Das Zimmer war nicht sauber, es waren noch Blutspende im Waschbecken vorzufinden. Mitten in der Nacht kam jemand in unser Zimmer, machte das Licht groß an und lief weg. Nachdem wir an der Rezeption anliegen stellte sich heraus, dass der Rezeptionsmann es selbst war um zu gucken, ob das Zimmer besetzt wäre. Entschädigung gab's keine. Grundsätzlich aber gute Lage, aber am Service fehlt noch einiges.
4 out of 5
by A verified traveler from Kent, UK

Great for a Madrid Visit

Posted Oct 11, 2016
Pros: Great location about 60 yards from the Gran Via with plenty of places to eat throughout the day and evening. Metro station opposite the hotel.
Cons: The lack of tea & coffee making facilities in the room, which would've been helped had there been a vending machine in the lobby for residents to use.
Location: Hop on/hop off bus stops nearby in the Gran Via and is a great way to see two different tours of Madrid. The Bernabeu Stadium is on the green route.
Good sized room, good themed decor with a well stocked mini bar, free wifi and wall mounted tv. The wardrobe had plenty of hanging space and drawer storage. The in room safe was housed in the wardrobe The bathroom was also a good size with a large walk in shower.
2 out of 5
by A verified traveler

Over priced and Expedia failed

Posted Oct 6, 2016
The hotel was ok. Great location in walking distance of the metro and a lot of attractions. Overall it was over priced as the hotel and roof top bar were closed and Expedia did not tell us this. The staff were not very friendly but the room was cleaned well every day. Overall the hotel was ok but overpriced
2 out of 5
by A verified traveler


Posted Sep 29, 2016
Very good staff and lovely sheets. Also good location. But we paid £106 per night for a small room in a rabbit warren of corridors and involving a change of lift to go around the hotel. We chose this for the swimming pool but it was like ice. Would not stay there again.