Ratings based on 161 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
89% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Fint hotel, rimelig centralt. Mgl. Noget varme, de

Posted Oct 21, 2016
Det var koldt på værelset. Vi manglede noget varme, det kom dog den sidste dag. Sengen var ikk så god, kunne godt have brugt en rigtig dyne.
Comment from Hotel Management
Oct 25, 2016 by Director, Hotel Management
Kære Gæst, Tak for at tage tid til at give os feedback om vores hotel. Jeg beklager, at lyve koldt i rummet, men opvarmning er i gang, og vi har ikke haft nogen hændelse hidtil på det. Men tak for at fortælle os, den måde vi vil gennemgå alt kører problemfrit. I fremtidige tider, venligst kontakt receptionen for at korrigere enhver hændelse, der kan opstå. Vi håber at have dig tilbage på dit næste ophold i Madrid. Med venlig hilsen V.C.S. Manager
5 out of 5
by A verified traveler

Ottima soluzione per visitare la città

Posted Aug 29, 2016
Pros: La vicinanza alla metro, la possibilità della cucina e la comodità dei materassi per fare una bel sonno ristoratore dopo una lunga camminata.
Cons: Un piccolo consiglio è quello di aggiungere alla dotazione dell'attrezzatura da cucina (Equipo para cocinar), una padella più grande e una caffettiera
Location: L'Aparthotel si trova a pochi passi dalla stazione M4 e dall'Intercambiador Avenida de America che ti porta verso varie direzioni.
Per la seconda volta in questo Aparthotel, dove abbiamo prenotato 2 camere. Gentilissimo lo staff, fermata metro M4 a pochissimi passi che ti permette l'interconnessione con altre linee in tutta la città. La cucina (con piano cottura, lavabo, frigo e forno a microonde) ti permette di preparare i piatti tipici della tua nazione e per la spesa c'è il Mercato Prosperidad e il supermercato Lidl. Gli asciugamani vengono cambiati a giorni alterni ma se lo chiedi anche tutti i giorni. Spero di ritornarci l'anno prossimo!
Comment from Hotel Management
Aug 31, 2016 by Manager, Hotel Management
Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla l'anno prossimo. Cordiali saluti, VCS Il direttore dell'hotel
3 out of 5
by A verified traveler

Posted Aug 24, 2016
Hôtel assez loin à pied du centre ville (et donc des principaux sites touristiques). Situé dans un quartier "de vie". Rue un peu bruyante. Quelques supermarchés à proximité mais très peu de restaurants/bars.
Comment from Hotel Management
Aug 27, 2016 by VCS, Dirección, Hotel Management
Monsieur Cédric, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes dans la zone centre de Madrid, mais pas de la station. La rue parallèle et adjacente à l’hôtel trouverez cafés et restaurants de types différents.Nous espérons vous revoir très bientôt! Veuillez agréer, Monsieur, nos salutations distinguées. V.C.S. Direction
4 out of 5
by NICOLAS from lille

Bon hôtel pour un week end de 3 jours

Posted Aug 16, 2016 on Hotels
Nous avons pris cet hôtel pour un week end de 3 jours à Madrid. Hôtel bien situé à proximité du métro Prosperidad qui donne accès au centre ville en 15 min. Hôtel propre et bien équipé. Parfait pour un week end de 3 jours. Wifi parfois un peu capricieux (4ème étage). A noter également aussi des murs plutôt fin. Pour les personnes ayant le sommeil léger ce n'est pas le top ! Nous recommandons
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Monsieur Nocolas, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer,Monsieur, nos salutations distinguées. Manager
2 out of 5
by Joe from Essex

Fine for somewhere to sleep

Posted Aug 14, 2016 on Hotels
Found that the hotel needed some TLC in many places, on the surface the room was clean but definitely needed more attention, the staff are very friendly and helpful and a credit to the hotel, the wifi was poor and would not recommend for someone needing a good connection to work
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Dear Joe, Thank you for taking time to share your feedback. With this kind of feedback, we learn from and we use it to improve. Would have desired that you would have had a better experience with us. Unfortunately the noise of the air conditioning is unavoidable, but in the future, if some customer annoying, contact with reception. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have enjoyed We hope to welcome you back to our hotel very soon! Sincerely, Verónica Ciriza Manager
2 out of 5
by A verified traveler from USA

Just ok, with inconvenient location

Posted Jun 10, 2016 on Orbitz
I stayed in this hotel to be close to some friends. However, for the price, it was just ok, nothing more. Front desk staff, with the exception of one staff, were unhelpful and inefficient. They tried to charge me twice and didn't bother saying they were sorry when they realized their error. Decor was tacky. Wifi was weak. Food was awful. And you have to take 3 different metro lines to go anywhere.
Comment from Hotel Management
Jun 14, 2016 by Direction, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
3 out of 5
by A verified traveler

Posted May 30, 2016 on Hotels
Lidt irreterende med at køleskab ikke virkede i 2 nætter ud af 4 nætter... Bare den mindste lud man lavede efterkl 22:00 blev man truet med at politi vil komme .. Vi tjekkede ud allerede 1 nat før vores udtjeknings tid
Comment from Hotel Management
Jun 14, 2016 by DT, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Direction
4 out of 5
by A verified traveler

Posted May 2, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016 by DT, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Direction
4 out of 5
by Kotaro from 日本

旅費を節約したい人にはお勧め

Posted Apr 1, 2016 on Hotels
安い割りに部屋は綺麗で、ロケーションも良く、フロントは親切。ただし、は部屋によっては、WIFIが繋がらない場合があったり、バスルームで下水の臭いがする事があるので注意した方が良い。早朝チェックアウトの場合、フロントに人が居なくなるので、予めチェックアウト方法を確認した方が良い。旅費を節約したい人にはお勧め。後、ここ2~3年で海雲台周辺のホテルやお店、レストランは日本人観光客への配慮が向上したみたいで、以前みたいにハングルが判らずに困るケースが減りました。
Comment from Hotel Management
Jun 14, 2016 by DT, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Direction
1 out of 5
by iban

Desastre total!!!

Posted Feb 16, 2016 on Hotels
Imposible dormir en toda la noche.El frigorifico estaba roto y metia un ruido insoportable.Ademas es algo que ya se sabia puesto que faltaba la tapa del congelador y por eso trabajaba todo el rato el compresor.Al ser muy viejo el compresor sonaba muchisimo con el consiguiente perjuicio.Las sabanas llenas de pelos!!Y el estado general de las paredes de los pasillos deplorable.
Comment from Hotel Management
Apr 23, 2016
Estimado Iban, Lamentamos mucho que la estancia no haya sido de su agrado. Estamos en fase de renovación de habitaciones, no obstante, para futuras ocasiones póngase en contacto con recepción, ya que de buen grado le habrían ofrecido un cambio de habitación. Siempre tenemos en cuenta los comentarios de nuestros clientes para mejorar de cara al futuro. Atentamente