Ratings based on 616 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Japon Shiga-ken

空港へのアクセス、マドリード中心へのアクセス

Posted Sep 1, 2015
Pros: 外観もとてもかわいく、内部は、個性的で、ちょっと凝りすぎかなと思いましたが、有名なデザイナーが関係するとこうなるんだなととても興味深かったです。
Cons: プールがとても暗く、デザイン重視な感じで、設備が変わっており続けては入りたいと思いませんでした。
Location: Av.Americaまで歩いてもすぐなのでとりあえずなんでもあります。また、地下鉄を使って各バスターミナル、マドリード中心へのアクセスも十分です。1週間で行ったのは、トレド、セゴビア、クエンカ、乗馬等で、特にクエンカは、まだ日本人にあまり知られていないようで私はおすすめします。
空港への送迎を期待して予約しましたが、飛行機の到着が遅く無理だとわかりました。しかし何と運転手の機転でもう一度夕方遅く来てくださっており頼んでみたら乗せてくださいました。送迎の時間は決まっているので使えるかどうかは到着、出発の時間によります。中心へのアクセスは、地下鉄駅がすぐなので2ユーロまでくらいでどこでも行けました。また、その地下鉄降り口すぐに2件スーパーマーケットがあり、現地の食品をとても安く購入できました。ホテル内は、とてもデザインが面白く、7泊しましたが、1回無料で引っ越しさせていただき楽しめました。
4 out of 5
Recommended
for Everyone
by A verified traveler from Firenze

Hotel di design molto particolare

Posted Aug 29, 2015
L'hotel è molto particolare; ogni piano diverso dall'altro. Avevamo prenotato dall'italia ma al nostro arrivo alla reception ci hanno fatto scegliere la camera direttamente dal tablet dell'hotel. La nostra era al sesto piano, molto carina ma non regna la privacy..visto che il bagno è praticamente open space! Le ragazze della reception un pò freddine, ma nel complesso i servizi sono stati buoni. Carina la terrazza all'ultimo piano con lounge bar. Ottima la colazione e la pulizia. L'hotel è fuori dal centro a pochi passi si trova la fermata della metro. Il servizio navetta dell'hotel effettua trasporti frequenti da e per l'aeroporto; mentre circa ogni due ore per il centro.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2015
Hotel veramente fantastico! Modernissimo e con ogni comfort sempre a disposizione! Il personale è gentilissimo e sempre disponibile!
1 out of 5
by A verified traveler

No recommend

Posted Aug 25, 2015
I changed my room to another and I lost my perfume and another thing . Not close to city center
5 out of 5
Recommended
for Everyone
by A verified traveler from Köln

Posted Aug 13, 2015
Jederzeit wieder! Leider etwas außerhalb, aber mit der Metro problemlos zu erreichen!
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Aug 11, 2015
Lovely hotel, but needs a outdoor pool for use as the one in the hotel is too small.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 10, 2015
Pros: The staff made the stay really nice!
Cons: The bed was so very hard. Perhaps the possibility of a mattress topper would be nice.
I thoroughly enjoyed the stay at Hotel Silken Puerta America in Madrid. The only reason I gave the room comfort a 4 was because the bed was very hard. The view was wonderful. The staff was VERY helpful! I would definitely stay there again and would recommend the hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Riktigt bra service ! Väldigt hjälpsamma och duktiga på engelska .
5 out of 5
Recommended
for Everyone
by A verified traveler from y

Great hotel in Madrid

Posted Jul 29, 2015
Great hotel, very very clean and near to the metro to get around Madrid. The roof top bar was amazing and all the staff were friendly and helpful.
2 out of 5
by A verified traveler from UK

NOT 5 star at all.....

Posted Jul 24, 2015
When I booked online I then DOUBLE checked that my tariff would allow me to choose any room (as I wanted the Zaha Hadid floor and I made this clear on the email). DESPITE having this confirmed by email, on check in I was told that I'd need to pay a supplement. I showed my confirmatory email only to have not just one but two receptionists shrug at me - not good customer service and not a great start. The room (not Zaha Hadid) - first glance: lovely....but look closer....It's all looking really really tired. If you're selling yourself as a design concept hotel then you've GOT to maintain it continuously, because the design is not forgiving at all - every knock will show. Chipped furniture, peeling paint, grease stains, a hole in the wall, two light fittings hanging down, only 2 power sockets working and probably the cheapest scratchy-est towels is, frankly, poor. On the plus side: the porter, the chauffeur, the pool guy and the chambermaids were absolutely lovely - the receptionists could learn a lot from those guys. Overall - what a great disappointment.