Great chic and stylish hotel
Posted Dec 15, 2016
I came to Madrid with a group of friends to celebrate my birthday. I had read great reviews, so I was looking forward to the clean white features I'd seen on the website.
When we arrived at the reception they asked if we like the room and from the pictures they show on the iPad it still looked great. When we got the room however (8th floor) it was way too bright and white for us. They do have amazing black out blinds in all of their rooms, but it was just too clinical (personal feeling), also the bath is not in a separate room, it's separated by a curtain.
We didn't realise we had the option of what floor to stay on, and once that was cleared up we selected the Japanese theme (10th floor) things were much better for us. This floor is black and very chic. This room has a separate room and lovely power shower. The design in the hotel as a whole is amazing. Each floor has been designed by a different designer.
If you stay here make sure you grab a bunch of the sweets at reception! They are delicious.
Also they have a complementary shuttle bus, which picks you up from the airport and drops you off. You must book early to make sure you get a seat.
Overall we all had a great trip, the hotel helped alot. I don't know if Madrid as a whole was as accommodating, and suited
Comment from Hotel Management
Dec 16, 2016 by Valeria Knop, Hotel Management
Thank you for taking the time to leave your comments on Expedia.
We are thrilled to know that you have enjoyed your experience at the Silken Puerta América!!
Thank you for your time and we look forward to welcoming you back in the nearest future
PR & Guest Relations Manager