Bar (on property)

Reviews of Hotel Indigo Madrid - Princesa, an IHG Hotel

3 out of 5
Hotel Indigo Madrid - Princesa, an IHG Hotel
Calle del Marques de Urquijo, 4, Madrid, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 264 out of 616 reviews" "
Rating 8 - Good. 271 out of 616 reviews" "
Rating 6 - Okay. 65 out of 616 reviews" "
Rating 4 - Poor. 12 out of 616 reviews" "
Rating 2 - Terrible. 4 out of 616 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Emmanuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer services
Stayed 1 night in Feb 2024

10/10 Excellent

Lisenko

Stayed 3 nights in Feb 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Feb 2024

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Hotel Indigo Madrid-Princesa is ideal. It is located next to the Arguelles Metro stop across the street from El Corte Ingles. This is a safe but lively mixed residential and retail area. It was formerly called the Hotel Tirol. The staff off the hotel is very attentive and polite. We were very pleased with the breakfast and dinner that was included in our package. There is a lot going on at the hotel restaurant--there seem to be many locals eating there. We will stay at this Hotel again on our next trip to Madrid.
Stayed 7 nights in Feb 2024
Response from Jefe de Recepción on Feb 14, 2024
Thank you very much for your comments

10/10 Excellent

May

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the centre of town. Metro station few minutes walk from hotel. Excellent breakfast, helpful staff
Stayed 3 nights in Jan 2024
Response from Jefe de Recepción on Feb 14, 2024
Thank you very much for your comments

10/10 Excellent

Jose N. Molina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es espectacular. Muy limpio, cómodo y acogedor. Localizado en una zona muy bella de Madrid, cerca de tiendas, restaurantes y todo lo que hace falta para sentirse a gusto. Los empleados son demasiado amables y profesionales. El hotel cuenta con una barra en el primer piso y restaurante ( donde la comida es deliciosa). Lo recomiendo a cualquier persona que desee conocer a Madrid, explorar su belleza y sentirse en total comodidad.
Stayed 6 nights in Dec 2023
Response from Jefe de Recepción on Jan 23, 2024
Muchas gracias por sus comentarios

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a great location, walkable distance to all major attractions. The room was comfortable and functional. We had breakfast included but I didn't feel it was worth it
Stayed 1 night in Oct 2023
Response from Jefe de Recepción on Jan 23, 2024
Thank you very much for your comments

10/10 Excellent

Jean-Baptiste

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, updated hotel. Nice bathroom, comfortable bed, no complaints. Having a mailbox available would be a nice option for tourists to mail letters…
Stayed 4 nights in Dec 2023
Response from Jefe de Recepción on Jan 23, 2024
Thank you very much for your comments

4/10 Poor

Nestor

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Madrid. Room was clean and the new bar restaurant was good.
Stayed 1 night in Nov 2023
Response from Jefe de Recepción on Nov 22, 2023
Thanks for your comments

6/10 Okay

Ivanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel but mattress not confortable
Nice hotel and great location. Mattress for Bed and sofa bed are not confortable 0% soft.
Stayed 1 night in Nov 2023
Response from Jefe de Recepción on Nov 22, 2023
Thanks for your comments

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness
High cost average stay
Tired hotel with recent makeover. Unsettling designs. Cold rooms. Exp at close to 200 euro a night in Nov
Stayed 2 nights in Nov 2023
Response from Jefe de Recepción on Nov 22, 2023
Thanks for your comments

10/10 Excellent

Luddimila

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and check out was very fast. Friendly staff. And the complimentary water was a plus for me. Thank you for making out stay so pleasant
Stayed 2 nights in Oct 2023
Response from Jefe de Recepción on Nov 22, 2023
Thanks for your comments

10/10 Excellent

Agnes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location. Close to transportation, restaurants and stores.
Stayed 3 nights in Sep 2023
Response from Jefe de Recepción on Oct 16, 2023
Thank you very much for your comments.

10/10 Excellent

Elmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location and outstanding customer service!
Stayed 3 nights in Sep 2023
Response from Jefe de Recepción on Oct 16, 2023
Mucha gracias por sus comentarios.

10/10 Excellent

Maria Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel!
Stayed 1 night in Aug 2023
Response from Jefe de Recepción on Oct 16, 2023
Thank you very much for your comments.

10/10 Excellent

iliana, miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet hotel, close to everything
Stayed 4 nights in Jun 2023

10/10 Excellent

Chaim

Stayed 2 nights in Jun 2023

10/10 Excellent

Lena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good hotel. Comfortable, clean and quiet. Nice decor. Also close to bus and metro access.
Stayed 3 nights in May 2023

10/10 Excellent

robert

Great location and excellent service.
Stayed 4 nights in May 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet & Comfortable
Our room here was such a welcome respite after 24+ hours of no sleep/travel time. Beds were comfortable and shower worked well. Outlets had USB ports (the only place we saw this in Spain). We were able to walk to all of the major sites from here, but we’re far enough away that it was quiet at night. The bar downstairs was also an easy spot to grab a wine.
Stayed 1 night in Apr 2023

6/10 Okay

Nancy

Stayed 1 night in May 2023

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for what we wanted, good location, staff were very friendly and always happy to answer any questions. Would happily stay again
Stayed 3 nights in Apr 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel - clean, comfortable room in a great neighborhood with lots to offer.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to the center
Great hotel 15 minutes' walk away feom thw heart of Madrid. Rooms are well sound insulated and spacious, could do with some fresh paint due to wear and tear. Bed was very high but comfortable. Great shower. Excellent breakfast, wide variety.
Stayed 4 nights in Apr 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!!!
Stayed 6 nights in Mar 2023

10/10 Excellent

Marlayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great breakfast.
Stayed 2 nights in Mar 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023

10/10 Excellent

Adrian, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, staff was very accommodating. We were so pleased that our room was ready in the morning of our arrival.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Alejandra

Stayed 4 nights in Dec 2022

8/10 Good

Srinivasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Srinivasan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value three star hotel close to Gran Via.
Stayed 2 nights in Dec 2022

10/10 Excellent

Hichem

Stayed 4 nights in Dec 2022

8/10 Good

roberto

Business traveler
Liked: Room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Dieudonne

Stayed 2 nights in Sep 2022

10/10 Excellent

HOI TIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, breakfast choice were limited.
Stayed 3 nights in Sep 2022

10/10 Excellent

JOSE

Stayed 4 nights in Sep 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022

10/10 Excellent

maryse

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel in what appears to be downtown Madrid. Not close to airport but its close to major transportation, museums and restaurants. Hotel was clean and staff friendly. Only problem - bad wi-if. It’s very unreliable.
Stayed 4 nights in Jul 2022

8/10 Good

Aura, LANCASTER

Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

JEAN

Traveled with family
Liked: Cleanliness, staff & service
Everthing was good but the Air Contidition and the Wifi! These two...Terrible!
Stayed 6 nights in May 2022

4/10 Poor

Akbar

Stayed 3 nights in Apr 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Apr 2022

8/10 Good

Danny

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021