Not a four star hotel, more like a cheap motel
Posted Aug 1, 2016
This is not a four star hotel. The matresses are old and umfortable and the wires get into your ribs as you move. The walls are paper thin. We heard the guy next to us snoring, taking a shower and talking and the lady upstairs walking in heals for hours.
There is NO WAY to get in contact with the main desk at any time. A recording puts you in hold you if you have any questions you must grab the elevator and go downstairs. I have the front desk my card to make some calls since it was imposible to do so from the room using the directions they provided. This never worked either. I had to go to a payphone nearby.
The food in the cafeteria was served cold and there is not one computer to check your email if your phone is out of service, they dont have one. The cheapest motel has a computer for quests.
This was a dissapointment and a rip off, we felt cheated.
Comment from Hotel Management
Aug 9, 2016 by WEARE CHAMARTIN HOTEL, Hotel Management
We are really sorry to reading your kindly comments. We would try check what was the incident with telephone and we will solve it. It was possible that was a exceptional incident with this telephone.
Pelase acept aour appologies if we did not cover your expectatives.
We are working in renovating our facilitis and service an we will take note about you comments.