5/5 Excellent
Carlos
Traveled with partner
Sep 13, 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was better than we expected. Super high-quality Rooms with all the amenities you need, breakfast was fantastic, and the most important thing was its location. It's about a few blocks away from the monument called "La Puerta de Alcala" and another famous one called "Fuente de Cibeles".
Lots of shops and restaurants outside of the hotel and on the main street "Serrano" and it's also located close to Plaza Colon "Colon Square" Which is where we took the City Tours. (Hope on & Hope Off)
I wholeheartedly recommend this hotel, it's a great hotel and we had such a wonderful experience, I would like to give kudos to its personnel. There was a man at the reception that went above and beyond to help me and my wife when we arrived. his name is FRANCISCO. He left everything he was doing to come out to our car and help us with our luggage while we temporarily parked on the street, and then he directed us to the parking lot next to Vips (Restaurant), which is the one they have a deal with. And then, he even helped us with our luggage to the room. Great service, that's all I can say.
The only thing I didn't know was that I had to add the parking application, so I could pay 21 euros per day, so, I didn't know, and I ended up paying 30 Euros per day, anyway, that was the only minus, but everything else was fantastic. Great Experience at Icon Embassy, Madrid. Cheers!
Carlos
Stayed 2 nights in Sep 2022