Ratings based on 1,126 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Houston, USA

Nice Hotel very close to good restaurants

Posted Feb 10, 2016
Pros: Downtown Location
Cons: Light Fixtures in the rooms. A little dark.
Location: Just across the City Tour Bus Stop, and walking distance to various museums.
Three night stay was pleasant. hotel Staff is extremely helpful, with minimal language barrier.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous hotel stay!

Posted Feb 8, 2016
Lovely hotel with original features; rooms modernised, plenty of space, lovely bathrooms. Creative spaces, reataurant and bar attached. Very cool. Very close to metro and a couple of great local tapas bars.
2 out of 5
by A verified traveler

No pets allowed

Posted Jan 29, 2016
They charge for dogs. Not told up front. 50.00 charge. No one at desk or hotel any help to foreigner Do not recommend..... . . . . . . . . .
1 out of 5
by A verified traveler

Stay Away particularly business travelers

Posted Jan 25, 2016
Pros: Absolutely nothing.
Cons: Everything.
Location: Great location if you are into hookers and red light districts.
A couple of things: 1) The photo of this hotel is misleading. The hotel is not the entire building shown in the picture. The hotel is located in the middle of the block within the building shown in the picture. If you are arriving from Madrid airport; you will be dropped off across the street from the hotel, given the hotel's location. In order, for you to be dropped off in front of the hotel, your cab has to go a half a mile up the street, and then make a turn. 2) The hotel is very, very old. The bellman have no luggage cartes because the elevators are soooo small and cramped. There is no business center. I once had to use the computer in the "business center", and was told that I could not use it, because the "business center" is hosting a private event. The front desk staff is not terribly bright, and have difficulties communicating in languages other than Spanish. 3) The room is a joke and the bathroom is a joke. There are no amenities like ironing boards. The ironing board that they do give you is a toy and a joke, which forces you to give your laundry over to housekeeping at 15 Euro a shirt. 4) this hotel is for college kids and poor tourists who cannot afford to stay in a nicer place. This is not a business traveler hotel. 5) this hotel is located near a red light district. At night, a lot of street workers are peddling there wares around and near the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from roma

albergo gradevole sulla via principale

Posted Jan 22, 2016
Pros: Posizione, camera pulita, grande e con bella vista, personale cortese e disponibile
Cons: Il Wi-Fi non può sostituire la presenza di un computer con stampante La tenda nella doccia Pantofole
Location: Sulla via principale di Madrid con tutto il centro storico raggiungibile a piedi. Fermata bus di fronte, metro a pochi passi, taxi ovunque
Ingresso hotel piccolo, hall asimmetrica. Camera grande, pulita, con piccolo balcone e bella vista sulla gran via Bagno grande, anche con accappatoi, e salviette per le mani. Purtroppo tenda nella vasca. Cambio biancheria letto quotidiana Condizione senza limitazioni ditemperatura Personale cortese è disponibile. Ci hanno prenotato e stampato la boarding pass ( computer non disponibile)
4 out of 5
Recommended
for Couples
by A verified traveler from Hong Kong

Not Bad 4 star Hotel

Posted Jan 18, 2016
Cons: noisy (From Car) at night time
Clean Room, Good location, Nice Staff. I Like the bathroom
4 out of 5
Recommended
for Everyone
by A verified traveler from Coventry, England

Great location. Few mins walk from Metro

Posted Jan 18, 2016
Friendly staff. Spacious, comfortable room. Great city which is really easy to get around as metro is so simple and cheap. 5 euro from airport to hotel. Few mins walk from Metro to hotel. Fabulous local cafes with excellent food and service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommended, would stay here again

Posted Jan 17, 2016
Nice, comfortable, clean hotel right on the main street downtown. Cool views from the room. Requested a high floor in my reservation & got to stay on the 5th of 6 levels. Staff spoke some English and was very nice & helpful. The mini bar and cotton robe were especially nice after traveling for 26 hours! walking distance to most attractions. Need a taxi... just walk outside there are tons available all the time. great experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from lima , peru

Location!!

Posted Jan 16, 2016
The location was the best ever, the staff was really nice and helpful. The room was beautiful and the breakfast was really good!! Very nice bar and restaurant, and nice food! I will definitely come back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice, friendly hotel with good location.

Posted Jan 13, 2016
Pros: The people were friendly. The bath facilities were good - double sink was nice.
Location: I chose this hotel because it looked like you could walk to the Prado, which you can. It's on a major street with lots of businesses.
We had a small but adequate room. If we were going to be there more than 2 nights I would have tried to get a larger room. The people were very friendly and attentive.