Hotel is lovely.Rooms are a bit tired decor wise.
Posted Apr 24, 2017
Overall a good experience.Top Marks too the Concierge, he was wonderful.Rooms are a bit tired looking and dull.Beds are really comfortable and their is pillow menu as well.Food is delicious in the lounge bar.If you have access to the Club lounge its a perk-teas and coffees and drinks served all day.Le Jarden restaurant, menu too fussy.House keeping ladies speak no english, which was a bit frustrating.The mini bars are expensive-for example my grown up children had drinks some evenings in my sons room, the mini bar has sensors,so if you pick out a drink to just read the label and put it back, you are charged for that drink.My daughter probably picked up every minature simply to read the labels and find what she liked, we were charged for drinks that were never consumed at all which I was annoyed about. To finish my children and I had a very happy time in Madrid, The Hotel is near to everything, Shopping at El Corte Ingles is 5 minutes away in taxi.Restaurants and nightlife are good. city pretty and very clean,great city break.
Comment from Hotel Management
Apr 25, 2017 by Juan Carlos, Hotel Management
Thank you for sharing your review with us after your recent stay. We are glad to read that you had an enjoyable stay and that you found our Sunday brunch amazing. It really motivates us your comments related to our staff and specially to those that you mention. I will personally share your comments with them.
We all look forward to welcoming you back in a very near future.