Ratings based on 374 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Beirut

Great Location

Posted May 24, 2017
Pros: The Concierge Service was superb !
Cons: Rooms can be modernized somehow to include English channels, plugs next to bed, etc.
Location: Santiago Bernabeu; Metro station; IE university
The hotel was very good. The Concierge service was excellent ! The room fit out was a little old fashioned. The bed was soft and there were no plugs next to the bed. The breakfast was on the expensive side - the front desk did not provide any offers (i.e. early bookings, etc.) As a gold IHG members, we did not receive any additional services
Comment from Hotel Management
May 26, 2017 by JCC, Hotel Management
Dear Armen, Thank you so much for your review and rating. I am glad to read that you had an enjoyable stay and very much welcome your feedback. I will share and celebrate your comments with the Concierge team. We all look forward to welcoming you back soon. Sincerely, Manrique Rodríguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Hotel is lovely.Rooms are a bit tired decor wise.

Posted Apr 24, 2017
Pros: Concierge.Club lounge. Amazing Sunday brunch buffet.Bar and lounge menu very tasty. Staff friendly and helpful. Beds comfortable.Gym.
Cons: Room decor dull and a bit shabby, could do with an exciting make over. Expensive. Charges rack up.
Location: Near to everything if you take taxis. El Corte Ingles about 5 minutes away for shopping. We went on 2 open bus top tours -Prado museum. Restaurants.
Overall a good experience.Top Marks too the Concierge, he was wonderful.Rooms are a bit tired looking and dull.Beds are really comfortable and their is pillow menu as well.Food is delicious in the lounge bar.If you have access to the Club lounge its a perk-teas and coffees and drinks served all day.Le Jarden restaurant, menu too fussy.House keeping ladies speak no english, which was a bit frustrating.The mini bars are expensive-for example my grown up children had drinks some evenings in my sons room, the mini bar has sensors,so if you pick out a drink to just read the label and put it back, you are charged for that drink.My daughter probably picked up every minature simply to read the labels and find what she liked, we were charged for drinks that were never consumed at all which I was annoyed about. To finish my children and I had a very happy time in Madrid, The Hotel is near to everything, Shopping at El Corte Ingles is 5 minutes away in taxi.Restaurants and nightlife are good. city pretty and very clean,great city break.
Comment from Hotel Management
Apr 25, 2017 by Juan Carlos, Hotel Management
Dear Ruth, Thank you for sharing your review with us after your recent stay. We are glad to read that you had an enjoyable stay and that you found our Sunday brunch amazing. It really motivates us your comments related to our staff and specially to those that you mention. I will personally share your comments with them. We all look forward to welcoming you back in a very near future. Sincerely, Manrique Rodríguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, central for everything to see.

Posted Apr 20, 2017
Concierge was a great help. Laundry and mini bar very expensive, if you pick up a drink just to read the label and put it back you are charged due to sensors. Beds are very comfortable. Breakfast and lunch are very tasty. Sunday brunch buffet is amazing. An expensive stay for 4 of us, including my 3 kids aged 19- 21. Madrid is very pretty and one of the cleanest cities I ever visited. I would advise people to eat out so as not to be charged over the top prices in the hotel. Staff helpful and polite.
Comment from Hotel Management
Apr 20, 2017 by Juan Carlos, Hotel Management
Dear Ruth, Thank you for taking the time to share your feedback regarding your recent stay with us. We very much appreciate your kind words about the hotel and our staff. It is wonderful to hear how much you enjoyed your stay and we hope to have the pleasure of welcoming you back on another occasion. Sincerely, Manrique Rodríguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Apr 19, 2017
The staff made our stay wonderful from check in. Walking distance to hop on hop off buses and various restaurants in the area
Comment from Hotel Management
Apr 20, 2017 by Juan Carlos, Hotel Management
Dear Guest, Thank you for taking the time to write such a positive and detailed review of the hotel. It is fantastic that so many of my colleagues stood out to you as providing excellent service. We look forward to welcoming you back soon. Sincerely, Manrique Rodríguez General Manager
5 out of 5
by Morris

Better than Good

Posted Mar 12, 2017 on Hotels
Great service. Great staff. great lobby. Reasonable price
Comment from Hotel Management
Mar 14, 2017
Dear Morris, Thank you for your positive review. I am really happy to read that you consider our staff great. This is something that I am really proud of and make sure I will share your comments with all of the. We all look forward to welcoming you back in a very near future. Sincerely, Manrique Rodríguez General Manager
5 out of 5
by Michael

Posted Feb 9, 2017 on Hotels
Excellent hotel, staff and services.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Michael, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manager
5 out of 5
by William

Posted Jan 14, 2017 on Hotels
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear William, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodríguez General Manager
5 out of 5
by SACHIN

Luxury hotel at a great price!

Posted Jan 9, 2017 on Hotels
Thoroughly enjoyed my stay at InterContinental Madrid. It is real nice luxurious place to stay while in Madrid. Few things that I appreciated (1) Nice comfortable room with all luxury amenities (2) Awesome Free Wi-Fi which was truly, truly high speed. As a techie, this stood out for me. (3) As a IHG Rewards member got access to Lounge. That was just amazing. Good snacks and drinks throughout the day. Free morning breakfast was icing on the top. The one thing to consider is that the hotel is few miles away key attractions like Museo del Prado, Puerta del Sol (i.e. not easily walk-able). If these are the places you are going frequent during your stay in Madrid, then something to consider. However, for us, we were using the Hop-on-Hop-off bus, so it was a non-issue. I would highly, highly recommend this place for the luxury stay at very reasonable price. The staff is super friendly. Thoroughly enjoyed my stay! If I were to visit Madrid again, I will stay here again.
Comment from Hotel Management
Jan 23, 2017 by General Manager, Hotel Management
Dear SACHIN, Thank you for taking the time to share your review with us after your recent stay. We are glad to read that our service and facilities met your expectations and contributed to a very enjoyable stay. We all look forward to welcoming you back again. Sincerely, Manrique Rodríguez General Manager
4 out of 5
by Douglas

Very nice hotel

Posted Jan 4, 2017 on Hotels
The staff were amazingly nice. It's kind of an old fashioned hotel, but at least that means you know what you're going to get. My only real problem was the neighborhood. It's at the very NW tip of Salamanca, and there's not much going on
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Douglas Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manager
2 out of 5
by A verified traveler

Old

Posted Nov 24, 2016 on Hotels
Location was was. But property is old, and upgrades are needed. Only 1-2 of the typical small bottles of water (not the mini-bar ones) were complimentary every day. When we asked for me we were not told that they would be charged. Came to EUR5/bottle.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you so much for your valuable feedback,after your recent stay. I am sorry that we did not meet your expectations and we hope that you give us a new opportunity and experience the change. Sincerely, Manrique Rodríguez General Manager