Ratings based on 205 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Hotel !

Posted Nov 14, 2016
Pros: Love the beds. Hotel staff was very nice easy checked in.
Cons: Everything was great, I don't have any complaints about the hotel.
Location: Great location with easy access to metro, bus and taxi.
Comment from Hotel Management
Dec 21, 2016 by JC, Hotel Management
Dear Luis, Thank you for taking the time to share you InterContinental experience with us. I am glad to read that you had an enjoyable stay,and that you loved the beds. Also I really appreciate your word related to the Hotel staff which I have shared and celebrated wit them. We all look forward to welcoming you back in a very near future. Sincerely, Manrique Rodríguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from saudi arabia

Exclent and cooperative staff

Posted Nov 6, 2016
Pros: Location near a lot of major land marks Good breakfast
Cons: Car parking is not free and expensive ----/-----
Comment from Hotel Management
Nov 10, 2016 by silvana.lovelle@ihg.com, Hotel Management
Dear Aziz, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2016
Classical hotel and guaranteed standard.. Room service burger could improve a little.. Bed a bit squeaky but I am sure they will take it of it.
Comment from Hotel Management
Aug 29, 2016 by silvana.lovelle@ihg.com, Hotel Management
Thank you so much for your review of our hotel. And thank you very much for your comments so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas USA

Stay was comfortable, rooms were well appointed.

Posted Aug 20, 2016
Staff was generally nice, most did not speak English, hence communication difficulty. Breakfast was the same every day, several options but nothing stood out. Yes, served fresh orange juice! Concierge was helpful, loaned us an iPhone charger until we bought our own. Toiletries were excellent. No coffee maker in the room, could only boil water to make tea or instant coffee.
Comment from Hotel Management
Aug 29, 2016 by silvana.lovelle@ihg.com, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manger
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Hotel in the city

Posted Jun 6, 2016
Pros: Location
Cons: Offer free WiFi and converters. At the price per room these could be included. Too expensive
Room was clean, staff was friendly. Did not like the fact that there was no free WiFi and that the converter was in the mini bar so you had to pay for it.
Comment from Hotel Management
Jun 15, 2016 by silvana.lovelle@ihg.com, Hotel Management
Dear Guest, First of all thank you very much for sharing with us your comments regarding your recent stay in our Hotel. We take a good note of your comments and we work in them. We hope you will visit us again. Sincerely Manrique Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2016
Attentive service but hotel is in need of renovations. The bathroom was not of 5 star quality.
Comment from Hotel Management
May 31, 2016 by silvana.lovelle@ihg.com, Hotel Management
Dear Guest, Thank you so much for your review of our Hotel. I am pleased to hear you enjoyed the service of us. We apologize that your recent stay did not meet expectations. We appreciate your comments. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Cordially Manrique Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very well located

Posted Apr 29, 2016
Great stay , walking distance to everywhere we needed .
Comment from Hotel Management
May 9, 2016 by silvana.lovelle@ihg.com, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service and staff. Old facilities

Posted Apr 25, 2016
The service and staff at this hotel are beyond great. The location is fantastic, right in the center of everything. The only negative is that the rooms and hotel seem dated, it's time to renovate.
Comment from Hotel Management
May 9, 2016 by silvana.lovelle@ihg.com, Hotel Management
Dear Mr. Adel, First of all thank you so much for your review of our hotel. I am pleased to hear you enjoyed our staff and the location with us. It's something our staff takes great pride in. We value your comments regarding the room and welcome the opportunity to serve you again. Sincerely, Manrique Rodriguez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

What you'd expect from the Intercontinental

Posted Apr 3, 2016
This hotel was in a great location for us because our daughter lives in this neighborhood. If you're looking for a centrally located place to stay it's a bit off the beaten path.. However if you don't want to walk, the metro system is very accessible. We usually Walked about 30-45 minutes to get to most places. The concierge staff is amazing. They are extremely helpful and patient. The hotel is lovely, and clean. The price for the room is what you'd expect especially if you are from the states. The restaurant prices, however are ridiculously high. In a city where things are very inexpensive like coffee which is about 2.50 Euros it was 7euris! Breakfast is around 32 euros and up to 60 on Sunday!! So unmeccessary.
Comment from Hotel Management
Apr 4, 2016 by silvana.lovelle@ihg.com, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Manrique Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location traditional hotel

Posted Dec 12, 2015
Pros: Location for shopping
Cons: Room could do with redecoration
Location: Great for shoppping
Great location traditional hotel friendly staff. Nice restaurant
Comment from Hotel Management
Dec 17, 2015 by silvana.lovelle@ihg.com, Hotel Management
Dear Guest Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,