Lobby

Reviews of Hotel Isla de la Garena

4 out of 5
Hotel Isla de la Garena
Galileo Galilei, 18, Alcala de Henares, Madrid

Reviews

8.4

Very Good

Rating 10 - Excellent. 32 out of 89 reviews" "
Rating 8 - Good. 41 out of 89 reviews" "
Rating 6 - Okay. 11 out of 89 reviews" "
Rating 4 - Poor. 3 out of 89 reviews" "
Rating 2 - Terrible. 2 out of 89 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Hugo

Stayed 3 nights in Nov 2023

10/10 Excellent

Cheryl

Stayed 7 nights in Sep 2023

8/10 Good

Maria Juliana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Practical and Clean
We needed something close to the airport. It’s a clean, comfortable hotel with a friendly staff. A little outdated but good, the neighborhood is a bit industrial.
Stayed 1 night in Jul 2023

10/10 Excellent

Jean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!

10/10 Excellent

Pratap

Stayed 1 night in Oct 2022

10/10 Excellent

simon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, stayed here many times, no negatives. Going back next week.
Stayed 4 nights in Jan 2022

8/10 Good

Monica A

Stayed 2 nights in Oct 2021

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Ecellent hotel, well wroth the stay. Thank you
Stayed 7 nights in Sep 2021

8/10 Good

Justin

Traveled with group
Liked: Cleanliness, staff & service, room comfort
A kettle in the room for a drink in the morning would have been nice
Stayed 4 nights in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ok for a night for business trip
The hotel is located in a business area and if you don't have a car you need to stay there. I had diner there, there is a diner menu for 15,5 with quite good quality food. The swimming pool is just opened from 5pm till 9pm and the best lounge chairs could be reserved to outisde visitors depending when you go. The maintenance of the hotel maybe after Covid-19 could be improved. The service at reception desk was ok.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We only stayed here because all hotels in Madrid were booked (soccer final) and we needed to be close to the airport to catch a flight the next day. The hotel is in the industrial area, but there are a couple of stores/cafés within walking distance (about 15 minutes), like El Corte Inglés and Hipercor. The room was okay, but two light bulbs were out, which made it very dark; the bathtub was rusty in a few places and you could see where they tried to patch it a bit; and there was hair in the sink from the previous guest. The hotel itself is nice, although it could use some updating. The drive to the airport was about 20 minutes (via the toll road), so that was convenient.
Stayed 1 night in May 2019

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, air conditioned rooms, lovely outdoor pool,
Stayed 4 nights in May 2019
Response from . on Jul 24, 2019
Gracias por alojarse con nosotros Hasta Pronto!

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was cold but I slept better because of it. Breakfast Ok but not fancy.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
Very nice hotel. Excellent toiletries. Clean. Very good breakfast. Friendly staff. There is a shopping area and good restaurants in walking distance.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2018

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
Stayed here whilst on business in Guadalajara after a recommendation from a colleague. Hotel is very spacious and clean . Outside pool is fantastic! I would stay here again
Stayed 2 nights in Jul 2018
Response from . on Sep 14, 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great for local business trip Plenty to do
Stayed 7 nights in Jul 2018
Response from . on Sep 14, 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Joe, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant place to stay!
It was very pleasant and we could have a good rest after each evening of 3 days convention we had. For a 4 star hotel though it would be nice if they had coffee or tea facility plus pen and paper. Location was not the best either.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in quiet area, with easy access to other areas of the city. It's surrounded by large but clean and calm warehouses and business headquarters, but within walking distance to nightlife and restaurants. The hotel itself was well maintained though the outdoor pool was unavailable and needing repairs. The spa was nice and calming. The hotel would do well to have information in the rooms or given to arriving guests regarding there services as I wouldn't have known what was available if it hadn't been for the Expedia website.

6/10 Okay

Pete, Spain

Business oriented hotel on town outskirts.
Difficult to find from address provided. OK hotel with acceptable facilities.

8/10 Good

alex

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich würde jederzeit wieder in diesem Hotel buchen.
Sehr freundliches Personal. Auch ein von mir gewünschter Zimmertausch war kein Problem.
Stayed 5 nights in Jun 2023

8/10 Good

María

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Leopoldo

Stayed 1 night in Apr 2023

8/10 Good

Catherine

Stayed 1 night in Feb 2023

8/10 Good

Piet

Business traveler
Liked: Cleanliness, staff & service, room comfort
Goed, maar geraakt gedemodeerd.
Dringend aan een upgrade toe, maar personeel doet zijn best.
Stayed 3 nights in Feb 2023

8/10 Good

Pascal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

CHARLY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien pour une étape !accueil parfait, parking gratuit, chambre confortable, petit déjeuner compris dans tarif et très complet
Stayed 1 night in Sep 2022

4/10 Poor

Laurent

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A eviter
Hotel vieillissant en bord de route.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

Soufiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas mal
Pas mal
Stayed 1 night in Nov 2021

6/10 Okay

Mats

Business traveler
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Nerea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

anselmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Helge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2020

8/10 Good

Ramon

Business traveler
Liked: Staff & service
Stayed 2 nights in Sep 2020

4/10 Poor

AngeleS

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Decepcionada
Decepcionante!!! Reservamos dos habitaciones para una noche para quitarnos de Madrid capital, su calor y sobre todo para estar relajados en la piscina. La sorpresa fue que al estar abierta la piscina para la dente de la calle, nos encontramos sin tumbonas, Ni sombrillas, mucha gente que va a pasar el día y la gente guardando poco o nada las distancias de seguridad. Escaso de personal, por lo que no daban un gran servicio. Decididamente no lo recomiendo para descansar y disfrutar en verano. Y para colmo la relación del menú calidad precio bajísima. 27,90 por dos platos escasos, una bebida y un postre... Deja q desear.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

8/10 Good

jianxin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店舒适,整洁,入住登记简单。
酒店位置不错,房间干净。
Stayed 1 night in Sep 2019

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Für Geschäftsreise 1A
Super für Geschäftsreise. Mit Tiefgarage, Restaurant, Bar, Fitnessraum und so weiter. Zimmer groß genug, Schallisolierung ist ok. Wenn man nett fragt bekommt man ein Zimmer unten in der Nähe des Pools sofern Verfügbar.
Stayed 8 nights in Jul 2019

10/10 Excellent

SEUNG HWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la unica pega que le veo al hotel es que tiene demasiadas habitaciones de dos camas y tienes que pagar si quieres una cama grande de matrimonio. no me parece normal.
Stayed 1 night in Jul 2019
Response from Hotel on Jul 25, 2019
Gracias por su comentario. Esperamos verle pronto. Saludos.

6/10 Okay

DAVID

Liked: Property conditions & facilities, room comfort
Un bon lloc, recomendable
Stayed 1 night in Jul 2019
Response from . on Jul 22, 2019
Gracias por alojarse con nosotros Hasta Pronto!

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from . on Jul 24, 2019
Gracias por alojarse con nosotros. Hasta Pronto!