Ratings based on 24 Verified Reviews

3.7 out of 5
95% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 11, 2017
Nice location and close to metro. Rooms were clean and comfortable, We enjoyed our stay here.
Comment from Hotel Management
Jun 15, 2017 by Iván Lara, Hotel Management
Dear Guest: Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience. We are glad to know that the rooms were to your liking. Best regards, Iván Lara Operation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from aberdeen

Nice hotel central to madrid

Posted Jun 7, 2017
Good hotel easy access to metro .would advise not buying from bar go to supermarket round corner .was supposed to have a food purchasing area but never found it.also we were supposed to have a double bed but had 2 single beds which were on wheels and would move very easily not the best
Comment from Hotel Management
Jun 9, 2017 by Iván Lara, Hotel Management
Dear guest, We appreciate the time that you took to post your comments. We are delighted to know you enjoyed your experience with us and the city. Please don't hesitate to contact us again for any question or requirements. Best Regards Iván Lara Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the Metro

Posted May 15, 2017
Pros: Location, available breakfast spread was ok. Think the charge was ~7 euros per person. Small convenience shop across the street stays open pretty late
Cons: The rooms are compact but comfortable. Could have used an additional trash can in the room.
Location: This hotel isn't in the city center but a short walk to the San Bernando Metro and 4 stops from main attractions. Cab fare from city center ~10 euro.
We booked one day before our arrival so were able to check in when we arrived. Think they are strict about the check-in time as the staff didn't even check for room availability when we walked up to the front desk. Staff did their jobs but service was a bit perfunctionary.
Comment from Hotel Management
May 28, 2017 by Iván Lara, Hotel Management
Dear guest, We are glad to hear you enjoyed your time with us. Also, we’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers. Best regards, Iván Lara. Operations manager
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location for the price

Posted May 12, 2017
Pros: Cleanliness and location
Location: Location was ideal. Ten minute walk to the main Gran Via and two minutes to the San Bernardo metro. Most sites are within easy distance
The hotel felt better than a 3 star. Was ideally located within walking distance of the main Gran Via and right next to a metro stop. Staff were friendly and always happy to help and the hotel was emmacuately clean. Breakfast was reasonable and very nice and all in all was a very pleasant stay
Comment from Hotel Management
May 28, 2017 by Iván Lara, Hotel Management
Dear Chris, We would like to thank you for sharing with other fellow users your experience in Leonardo Madrid City Center. We appreciate your comments about the quality, service, staff and the rooms in general. We will transmit your comments to our entire team who always appreciate words of praise Thanks again. Best regards, Iván Lara. Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Hotel within close reach of Metro stations

Posted Apr 19, 2017
Pros: The hotel is well located to various Metro stations. You can walk to Plaza de Espana and Gran Via. The location is also in a safe district of Madrid.
Cons: N/A
Location: Close to Metros San Bernardo and Arguelles. You can walk to Plaza de Espana in 20 minutes and Gran Via is a short walk in the opposite direction.
A pleasant, clean and efficient hotel located within walking distance of the Metro stations: San Banardo and Arguelles. The hotel is also approximately 45 minutes away from the airport. Rooms are clean, comfortable with free wifi.
Comment from Hotel Management
May 21, 2017 by Iván Lara, Hotel Management
Dear guest, We are glad to hear you enjoyed your time with us. Also, we’d like to thank you for taking a few minutes to write your impression of our hotel and share your experience with other fellow travelers. We are strategically located, which makes us the perfect hotel to start off the adventure in the city. We would love to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards, Iván Lara. Operations Manager
3 out of 5
Recommended
for Couples
by A verified traveler from London

Good location but refurbishment not finished

Posted Apr 16, 2017
Pros: Staff very helpful and polite.
Cons: The refurbishment needs to be completed properly.
Location: Very convenient location. Reasonable number of local restaurants and tapas bars however many restaurants don't open in the evening until 8:30 or 9pm
My wife and I stayed for a week in this conveniently located and reasonably priced hotel. The common areas and breakfast were good. We requested and were given a quiet twin-room on the 5th floor at the back of the building. The room was only just wide enough to allow a person to shuffle sideways past the ends of the beds. Although the room had been recently refurbished the bath had not been replaced and was showing its age, the shower surged from warm to cold occasionally (probably not thermostatic) and a tile along the side of the bath which had come loose had not been replaced properly. The smoke alarm was still masked up for painting and the door required an unacceptable amount of force to close.
Comment from Hotel Management
May 21, 2017 by Iván Lara, Hotel Management
Dear Neil, Thank you very much for sharing your opinion about the Leonardo Madrid City Center. We greatly apologize that the room size didn't please you. We take in consideration your comments for future improvements in our installations of our Hotel. Once again, we would like to thank to you for sharing your experience and we expect to see you again in your next visit to the city. Best regards, Iván Lara. Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Really a great location...

Posted Apr 6, 2017
Pros: The location is perfect.
Cons: There is a serious lack of information in the room.
The Leonardo Hotel Madrid City Center is in a great location, especially for the price. The room is a bit small, but you won't spend time in it anyway. The bed is very comfortable and the shower is nice. The bathroom is spacious and clean.Truthfully, two people in this room would be tight. If you have a large suitcase, there is nowhere to put it. I'd recommend you unpack and put everything away. The overall 3 rating is this. There was no information in the room about the hotel, the amenities, or the neighborhood. The "minibar" is an empty mini fridge with a sign that says their "grab 'n' go" station has what the guest needs. However, where is the "grab 'n' go" station? I also only pick hotels with room service. There was no menu or instructions for that in the room. There is a laundry service, but no information on how to go about it. It was very easy and quick (though typically overpriced as in all hotels), but I had to call reception to find out the process. I saw on the phone unit a number for the restaurant, but I have no idea where it is. I strongly suggest they put together an information book like in EVERY HOTEL I've ever stayed. The Leonardo is in the perfect location for walking to the Grand Via and some cool live music bars, tapas bars, shisha bars, and anything else you need. I would suggest you do some neighborhood research and get your maps together because the hotel doesn't provide them...at least, in my experience.
Comment from Hotel Management
May 21, 2017 by Iván Lara, Hotel Management
Dear guest, Thank you very much for taking the time to evaluate your stay at Leonardo Hotel Madrid City Center.We regret to know that your expectations weren't satisfied during your stay. We take in consideration your comments for future improvements in our services / installations of our Hotel. Best regards, Iván Lara. Operations Manager
5 out of 5
by Acisclo

Posted Mar 30, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Estimado cliente, Muchas gracias por haber dedicado unos minutos de su valioso tiempo en valorar su estancia con nosotros y por habernos otorgado una puntuacón tan elevada. Atentamente Iván Lara Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

superó expectativas

Posted Jul 4, 2017
Pasamos 2 noches justo nos tocó el Orgullo Gay, el hotel está bien situado, cerca de todo pero suficientemente alejado del bullicio. Tenía una reserva para Junior Suite, la habitación muy cómoda y espaciosa, con el equipamiento esperado. El personal amable y el desayuno bueno. Volvería y lo recomiendo
Comment from Hotel Management
Jul 7, 2017 by Iván Lara, Hotel Management
Estimado cliente, Muchas gracias por su comentario positivo. Nuestro principal objetivo es hacer la estancia de nuestros clientes lo más cómoda posible y que disfruten de la ciudad. Esperamos que la próxima vez que visite Madrid, su alojamiento sea nuestro hotel. Saludos cordiales, Iván Lara. Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from sch

City Hotel

Posted Jun 12, 2017
Städtereise in Madrid incl. Konzetbesuch. Sehr schöne Reise würde Zeitraum auf Anfang April verlegen, es war zeitweise zu warm.
Comment from Hotel Management
Jun 17, 2017 by Ivan Lara, Hotel Management
Lieber Gast: Über Ihre durchweg positive Bewertung und Ihren netten Kommentar haben wir uns wirklich von Herzen gefreut. Wir wissen, dass Lob und Anerkennung nicht selbstverständlich sind. Derartige Anmerkungen motivieren uns, die Mitarbeiter, jeden Tag aufs Neue, in unserem Beruf unser Bestes zu zeigen. Mit freundlichen Grüßen Iván Lara Operation manager