Dear Mr. Matthew,Greetings from ME Madrid!Thank you for sharing your feedback.We're delighted to hear that you enjoyed the unbeatable location of our hotel, right in the cultural heart of Madrid, surrounded by the city's finest bars and restaurants. We regret to hear that the room size and configuration did not meet your expectations. Our hotel is indeed set in a historic 19th-century building, which has been thoughtfully designed to blend modern comfort with classic charm while offering a variety of room sizes, as reflected in our detailed descriptions. We appreciate your feedback on our room cleanliness and service, and we continuously strive to provide an aspirational experience that transcends accommodation, ensuring each guest feels the vibrant energy and style of our urbanite haven.We hope to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Alba,Greetings from ME Madrid!Thanks for this kind review.We are thrilled to hear that you had such a nice stay with us, that our prime location in Madrid served as the perfect setting for your adventure in the cultural heart of the city, and that our team's dedication to service contributed to a memorable stay. Your positive appreciation of our customer service is greatly appreciated, as we strive to exceed expectations and provide aspirational experiences for our stylish guests. The cleanliness and condition of our hotel are aspects we take great pride in, ensuring that every corner reflects the contemporary European culture that inspires us.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Daniel,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Jane,Greetings from ME Madrid!Thanks for this kind review.We're delighted to hear that our hotel's prime location provided you with an enjoyable experience, immersed in the vibrant atmosphere of the surrounding cafes. It is our pleasure to offer a stay that not only meets expectations but also encompasses the aspirational lifestyle of a stylish urbanite traveler, inspired by contemporary European culture. Should your travels bring you back, we invite you to indulge in the innovative Mediterranean cuisine at our Ana la Santa Restaurant, and to take in the cityscape from our Radio Rooftop Bar, adding another layer to your experience that transcends accommodation.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Russell,Greetings from ME Madrid!Thanks for this kind review.Your appreciation for our friendly, helpful staff is a testament to the dedication we have in creating an aspirational experience for our guests. It's delightful to hear that our prime location contributed to an enjoyable and convenient exploration of the cultural treasures Madrid has to offer, all within a short walk from our doorstep. Moreover, the vibrant atmosphere of Plaza de Santa Ana, enriched by its outdoor cafes, reflects the stylish urbanite travel experience we strive to provide. We are honored to have met your expectations in terms of room cleanliness, hotel condition, service, and room amenities, aligning with our vision to transcend traditional accommodation and immerse our guests in contemporary European culture.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Jaime,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We are delighted to hear that you appreciated our prime location, nestled amidst the cultural heart of Madrid, surrounded by an array of exquisite dining options and iconic attractions. It is wonderful to know that our team's service met your expectations, delivering the aspirational experience we strive for. We regret to hear that certain aspects of our hotel did not fully meet your expectations. Please rest assured that we continually aim to create a tranquil environment for our guests, despite the vibrant energy that surrounds us. We apologize if the room's amenities did not align with your preferences and appreciate your feedback as we constantly seek to improve our guest experience.We would love to welcome you back on many more occasions. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Montalvo,Greetings from ME Madrid!Many thanks for this high rating.We are thrilled to hear that our hotel's central location served as a perfect base for your Madrid adventures, allowing you to immerse in the city's vibrant culture and easily access iconic destinations. It brings us great joy to know that the rooftop terrace provided you with an aspirational space to enjoy the panoramic views and that our first-floor restaurant, Ana la Santa, delighted you with some of the finest Ibericos in the city, reflecting our dedication to inspired Mediterranean flair. Our team takes pride in offering warm and accommodating service, and your recognition of their efforts is genuinely appreciated.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Luis, Greetings from ME Madrid!Our sincerest thanks for this positive review of your stay at our hotel.We're thrilled to hear that our vibrant atmosphere and top-notch facilities exceeded your expectations. It's wonderful to know that our prime location served as the perfect backdrop for your visit, surrounded by the cultural richness and lively spirit of the city. Your appreciation for our dedicated service and the avant-garde amenities in our rooms truly reflects the aspirational experiences we aim to provide for every stylish urbanite traveler. Inspired by contemporary European culture and infused with a Mediterranean flair, our hotel strives to be more than just a place to stay, but a place to be seen and to create lasting memories.We look forward to a return visit from you in the future.Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Maria,Greetings from ME Madrid!Many thanks for this high rating.We are thrilled to hear that our spacious rooms with their avant-garde design and great showers met your expectations. It's wonderful to know our location served you well in exploring the vibrant heart of Madrid, with the Grand Via and Plaza Mayor just a stroll away. Our team takes great pride in offering friendly and helpful service, so your kind words are greatly appreciated. We're also glad to hear that our parking facilities added convenience to your stay, ensuring a seamless urbanite travel experience. While our hotel is a bustling hub of culture and style, we always strive to provide an oasis of comfort for our guests.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Jason,Greetings from ME Madrid!Thank you for sharing your feedback.We are thrilled to hear that our prime location in the heart of Madrid provided you with the convenience to explore the city's vibrant scene with ease. It is also a delight to know that the tranquility of your room contributed positively to your stay, ensuring a peaceful retreat amidst the city's buzz. While we celebrate each aspect that made your stay enjoyable, we note your comment regarding the absence of a coffee maker. Our hotel strives to offer an experience that transcends mere accommodation, blending the latest trends with Mediterranean elegance. To that end, we provide a range of amenities including a Maxibar and coffee maker in selected room categories, aiming to cater to the tastes of the stylish urbanite traveler. We appreciate your feedback and continuously aspire to create an aspirational experience for all our guests.We hope that we may be able to see you on a future occasion. My best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Viviana,Greetings from ME Madrid!Many thanks for this high rating.We are delighted to hear about your positive encounters with our dedicated team and appreciate your recognition of our prime location, perfect for the stylish urbanite traveler seeking to immerse in the city's vibrant culture. It is enriching to know that our commitment to providing an aspirational experience has resonated with you. Should your travels bring you back, our team will be here to ensure another memorable stay, infused with the essence of contemporary European culture.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Timothy, Greetings from ME Madrid!Our sincerest thanks for this positive review of your stay at our hotel.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Guest,Greetings from ME Madrid!Thank you for taking the time to provide feedback about your time at our hotel.We're delighted to hear that you found our service to be lovely and that you had a great overall experience. Our team strives to provide exceptional service and create a comfortable atmosphere for all our guests. We apologize for the inconvenience of having only one outlet in your room. We understand the importance of having multiple charging points and will take your feedback into consideration to improve our guest experience.We look forward to seeing you again on a future occasion.Best regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Stephen,Greetings from ME Madrid!Thank you for taking the time to provide feedback about your time at our hotel.We're thrilled to hear that you consistently enjoy the attentiveness and professionalism of our front desk and concierge teams. It's wonderful that our breakfast buffet's variety and service have met your expectations, and that our prime location facilitates easy access to Atocha, museums, and local hotspots. Regarding the noise from Plaza Sta Anna, we recognize that being in the vibrant heart of the city can come with a lively atmosphere, which is why we offer soundproof rooms and earplugs upon request to ensure a restful night's sleep. We also have quieter interior rooms available that do not face the patio of our popular RADIO Bar.We hope to welcome you back in the future for an improved stay.Kind regards,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Mr. Stephen,Greetings from ME Madrid!Thank you for taking the time to provide feedback about your time at our hotel.We're delighted to hear that you always choose our hotel for its convenience and friendly atmosphere. Your commendation on the room cleanliness and our team's service is greatly appreciated, and it's wonderful to know that these aspects contributed to a pleasant stay. We understand that the vibrancy of the Plaza can lead to noise, which is why we offer soundproof rooms and earplugs to ensure our guests' comfort. For future visits, you may prefer one of our quieter interior rooms, especially on the 5th or 6th floor.We look forward to welcoming you back.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Melissa,Greetings from ME Madrid!Thanks for this kind review.We're thrilled to hear that our hotel's location met your expectations and provided the perfect backdrop for your stay. It is indeed our pride to be nestled in the heart of Madrid, enveloped by the city's vibrant culture and renowned destinations. Our team is delighted that the condition of our hotel and the service provided by our staff were highlights of your visit. The amenities in our rooms are thoughtfully curated to offer an aspirational experience, inspired by contemporary European culture and the Mediterranean style. It’s wonderful to know that these elements contributed positively to your time at our hotel.It would be a pleasure to welcome you back. Best wishes,María Fdez. de ValderramaVoice of Customer Coordinator

Dear Ms Emily,Greetings from ME Madrid!We appreciate you taking the time to provide us with your opinion regarding your recent stay.We're delighted to hear that you found our service to be attentive, as our team strives to provide an exceptional experience for our guests. It's also great to know that our room amenities met your expectations, allowing for a comfortable and enjoyable stay.We regret to hear about your experience with the odor in the hallways. While our hotel is known for its rigorous cleanliness standards, including daily housekeeping, your feedback is invaluable and we will certainly look into this matter to ensure that all areas of our hotel meet the high standards our guests expect.We appreciate your positive comments on the service and amenities offered, and they will certainly encourage our team to continue delivering the high level of hospitality we are committed to.We hope to welcome you back for a return visit.Wishing you a wonderful holiday season and a Happy New Year!Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms María Del Carmen,Greetings from ME Madrid!Many thanks for this high rating.We are delighted to hear that you appreciated our great location.It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Rizzi,Greetings from ME Madrid!Many thanks for this high rating.We're delighted to hear that our prime location provided you with convenient access to shops and a variety of dining options. It is gratifying to know that the cleanliness of our rooms met your expectations, reflecting our commitment to providing a pristine environment for our guests. We also appreciate your recognition of our attentive service, as our staff strives to ensure a memorable stay for each guest. Furthermore, we're pleased that our room amenities contributed positively to your overall comfort during your stay.It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Lindsey,Greetings from ME Madrid!Many thanks for this high rating.We're thrilled to hear that our central location contributed to a memorable stay for you and your family. It's wonderful to know that the service and accommodations met your expectations, providing a comfortable and pristine environment for your 9-night visit and subsequent family trip. Your commendation of our efforts to deliver a top-notch experience is greatly appreciated. We look forward to the opportunity to welcome you back and continue to provide the exceptional service and ambiance that you've come to enjoy.It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Greetings from ME Madrid!Thank you for this great review.We are delighted to hear that our staff was helpful in assisting you with your travel needs in Spain. Our team is dedicated to providing excellent service to ensure our guests have a memorable stay.We appreciate your positive feedback on the room cleanliness, hotel condition, service, and room amenities. Our hotel strives to offer a unique and comfortable experience, combining avant-garde design with a historic 19th-century building in the heart of Madrid.We all look forward to seeing you again in the future. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Juan José,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.It's great to know that our efforts have contributed to your enjoyable stay.We look forward to welcoming you back for more memorable experiences in the heart of Madrid, surrounded by the city's vibrant culture, nightlife, and attractions.We hope we have the pleasure of seeing you on many more occasions. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Kirsten,Greetings from ME Madrid!Thanks for this kind review.We are thrilled to hear that you found our property amazing and appreciated our prime location. Our hotel's unique blend of historical charm and modern design truly sets us apart, and we are glad you enjoyed it.We also appreciate your feedback on our service and room amenities. Our team is dedicated to providing exceptional service, and we will continue to work on improving these aspects to ensure all our guests have a memorable stay.It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Naser,Greetings from ME Madrid!Thank you for sharing your feedback.We are thrilled to hear that you appreciated our central location and found our staff to be nice and helpful. Our hotel is indeed situated in the heart of Madrid, surrounded by numerous attractions, restaurants, and shops, making it an ideal base for exploring the city.We understand that noise can be a concern for some guests, and we apologize for any inconvenience you may have experienced during your stay. Our hotel offers soundproof rooms and earplugs to help minimize noise, and we recommend requesting an interior room or a room on a higher floor for a quieter experience in the future.We hope to welcome you back for another visit. All the best,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Ms Nadja,Greetings from ME Madrid!We appreciate receiving your opinion concerning your recent stay.We are thrilled to hear that you found our staff to be great and helpful, and that our housekeeping service exceeded your expectations. Our team works hard to provide an exceptional experience for our guests, and we appreciate your kind words.We understand that you found our breakfast to be a bit overpriced. We offer a variety of options, including an à la carte menu for a more affordable choice. We are glad that you enjoyed our unbeatable location, surrounded by numerous dining options within walking distance. We continuously strive to improve our offerings and will take your feedback into consideration.We look forward to welcoming you back in the future. All the best.Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Guest,Greetings from ME Madrid!Thank you for taking the time to review your visit.We are pleased that we were able to meet your expectations.We look forward to seeing you again in the future.Kind regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Steven, Greetings from ME Madrid!We appreciate that you took the time to review your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Alfonso,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We are delighted to hear that you enjoyed our excellent service and appreciated the charm of our historic location in the heart of Madrid. Our team takes great pride in providing top-notch service to our guests, and we are glad that it contributed to your positive experience.We also appreciate your feedback on the room cleanliness and hotel condition. We continuously strive to maintain high standards in these areas, and your comments help us identify areas for improvement. Please rest assured that we will take your feedback into account as we work to enhance our guests' experiences.We look forward to seeing you again.Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. Wesley,Greetings from ME Madrid!Thank you for taking the time to provide feedback about your time at our hotel.We are delighted to hear that you enjoyed your stay and found our hotel to be great overall. We appreciate your recommendation and are glad that you would choose to stay with us again.We apologize for the missing washcloths and Kleenex in your room. We understand the importance of these items for our guests' comfort and will address this issue with our housekeeping team to ensure it does not happen in the future. Thank you for bringing it to our attention.It would be a pleasure to have you return on another occasion. Best regards,Maria Fdez. Valderrama, Voice of Customer Coordinator

Dear Mr. David,Greetings from ME Madrid!We are grateful for this kind review following your recent stay.We are delighted to hear that you enjoyed our unique room amenities, such as the stereo receiver and large speaker. It's great to know that our central location was convenient for you, providing easy access to major attractions in Madrid.We appreciate your feedback regarding the noise from the lively plaza outside. As you mentioned, requesting a room on a higher floor can help mitigate the noise. Our hotel also offers soundproof rooms and earplugs for guests who may be sensitive to noise. We apologize for any inconvenience this may have caused during your stay.We look forward to welcoming you back on future occasions. Best wishes,Maria Fdez. Valderrama, Voice of Customer Coordinator